Monsoon Cup 12oz

We currently ship to the US only (but we're expanding soon). Orders placed through our website are typically processed and shipped within 3-5 business days. Shipping time depends on the shipping method chosen at checkout.We begin processing and packing orders as soon as they're confirmed. Unfortunately, once an order is placed and confirmed, we cannot honor cancelation requests. Once your order ships, you'll automatically receive an email with your tracking number. We do not currently ship to P.O. box addresses. Shipping rates are subject to change. The most up-to-date rates will be reflected at checkout. Questions or comments? Visit our contact page or email us directly at support@novaceramics.coFeesStandard Shipping – $3.99 (5-7 days)Two-Day Shipping – $6.99 (2 days)

Contact - Nova Ceramics - Checkout

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@novaceramics.co If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@novaceramics.co

Damages and issues Please inspect your order upon reception and contact us immediately if the Mugs are broken or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable item

We do not accept returns for custom mugs and special orders.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.