Monika Queen Sleeper

Braden's Lifestyles Furniture warranties that goods delivered will meet the manufacturers warranty standards. It is the responsibility of the customer to thoroughly inspect all items at the time of delivery. If your furniture arrives damaged, it will be the responsibility of Braden's Lifestyles Furniture , the Delivery Agent and/or the manufacturer to repair or replace the damaged goods.

Braden's Lifestyles Furniture and the Delivery Agent reserve the right to repair any damages. Many damages may be easily repaired to showroom quality. If a repair is not possible then a replacement piece will be furnished. It will be at the discretion of Braden's Lifestyles Furniture to have a professional furniture technician inspect the pieces to assist us in determining if the items will be repaired or replaced. If Braden's Lifestyles Furniture determines that repair is impractical, you will be furnished a substitute unit of the same or similar color, design, style and quality.

Should you decide not to allow Braden's Lifestyles Furniture to repair or replace your item within 14 days of delivery, the item may be returned under our standard return policy, which includes deduction of one-way shipping and 20% restocking fee. In the unlikely event a replacement item is required or a piece needs to be repaired or returned for a replacement, please be aware the typical time frame is the same as the original order. If a piece arrives with damage, the customer is responsible to indicate the nature of the damage on the delivery paperwork (the "Bill of Lading" or "Delivery Receipt") at the time of delivery and notifying Braden's Lifestyles Furniture immediately, but no longer than 1 business day either by phone at (865) 273-8640 or by email. If damages are found at the time of delivery, the item can be immediately returned with the delivery company on-site, you may keep the item as it is, or you should contact us to see if an on-site repair is possible. Please make sure to note it on delivery paper work. If there is damage or a defect, and we are neither contacted nor is the item returned at that time, additional delivery charges may apply. Damages not reported on the delivery paperwork will not be the responsibility of the delivery agent or Braden's Lifestyles Furniture. Returns or refunds, if applicable, relating to damage will only be accepted or issued as a result of our inability to repair or reorder an item. If an item must be returned for repair or replacement, this does not constitute grounds for compensation. Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Return Policy.

Braden's Lifestyles Furniture will handle any issues with the factory, delivery agent or manufacturer. Please inspect your delivery promptly and thoroughly. Any and all damage or other issues must be noted in writing on the delivery papers prior to signing. Please note it is the responsibility of the customer to notify Braden's Lifestyles Furniture within 1 business day of the delivery of any damages relating to the delivery. If your item arrives defective, photos will be required so that we can assist you in forwarding the defective issue to the manufacturer and ensuring replacements are sent out as quickly as possible. In some cases you will be asked to identify the damaged parts by referencing the part number and description in the assembly instructions. All replacement requests are submitted directly to the manufacturer and depending on the severity of the damage they will determine if parts can correct the issue or if a new unit will need to be shipped out.

White Glove Delivery:

Deliveries with White Glove service are configured for normal delivery conditions. Additional charges may be assessed by the delivery company for any unusual delivery conditions not disclosed at the time of order. Such conditions may include, but are not limited to, areas where the delivery vehicle is not able to access due to road conditions, weather conditions, narrow roads or driveways, very steep access roads or driveways; ferries, excessive toll roads or additional insured certificates required by any association affiliated with the delivery address. Other conditions may include, but are not limited to, very narrow stairways, spiral stairways, stairways with tight turns or narrow transitions, narrow doorways or openings, limited access due to wall configurations.

The delivery agent will contact you within 2 to 10 days prior to delivery to make delivery arrangements. Braden's Lifestyles Furniture does not guarantee any day or exact times of deliveries. Normal deliveries may be scheduled between 8 a.m. to 8 p.m., Monday~Friday. Additional charges may be charged by the delivery agent to accommodate specific day or time requests. All delivery times are estimates based on the current lead times provided by the manufacturer or delivery agent. Braden's Lifestyles Furniture will do everything possible in its power to insure that the expected time frames are met, but cannot be held responsible for delays caused by the manufacturer, supplier or delivery agent. Delays caused by adverse weather conditions, traffic delays or mechanical failures of machinery are beyond the control of Braden's Lifestyles Furniture . The delivery agent will make every effort to meet a scheduled appointment or attempt to notify the customer of a delay. Failure of the delivery company to meet a specific delivery time or date does not constitute grounds for compensation to the customer nor does it constitute grounds for cancellation of an order without penalty. If no one is home when we attempt to deliver per the scheduled date and time, you will be charged a re-delivery fee. Braden's Lifestyles Furniture cannot be responsible if conditions beyond our control arise which prevent the delivery from being made at the scheduled time.

In-home deliveries and set-ups are configured for two person hand carried situations. There are no provisions allowed for ropes, hoists or machinery to be used; nor removal of any fixtures, doors or windows to allow access.

It is the customers responsibility to understand the furniture dimensions and to measure to be sure the furniture will fit in the room and through any doors, around any corners, under any low overhead areas and up any stairway or stairway landing. The customer must also have any rooms ready to accept the furniture. Delivery personnel are not authorized to move or remove any existing items from rooms due to liability issues. Delivery personnel will not hang items. If additional assistance is required for other than standard delivery scenarios, the customer must assume responsibility of additional charges. Any furniture refused by a customer because it will not fit in a designated room or fit through an opening will be subject to a restocking fee not to exceed 20% plus actual freight charges incurred by Braden's Lifestyles Furniture .

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Bradens Furniture Return Policy

At Bradens Furniture, your satisfaction matters to us. We work hard to make returns straightforward when something is not right, and to be clear and fair about the cases where a return is not possible.

Return Windows for Stock Items

Money Back Guarantee (Days 1 to 7): If you are not completely satisfied with a stock-purchase item, you may return it within 7 days of delivery for a full refund of the item's sale price. The item must be in its original, unused condition and in its original packaging. If Bradens arranges pickup, an 8% pickup fee of the item's sale price will be deducted from the refund.

In-Store Credit (Days 8 to 14): Items returned between 8 and 14 days of delivery are eligible for in-store credit only. Items must be in original condition and original packaging. If Bradens arranges pickup, an 8% pickup fee applies.

Extended Return with Restocking Fee (Days 15 to 30): Returns initiated between 15 and 30 days of delivery are accepted at Bradens' discretion and incur a 33% restocking fee of the item's sale price, deducted from the refund or credit issued. Items must be in original condition and original packaging.

After 30 Days: All sales are final.

Special Orders Are Final Sale

A "special order" is any item that is not part of our regular in-stock inventory, including but not limited to:

•Items configured to your specifications (fabric, leather, finish, wood species, hardware, size, depth, sectional configuration, base or arm style, nailhead, contrast welt, or any other selection made at the time of order)

•Items ordered in non-standard sizes, dimensions, or quantities

•Customer's Own Material (COM) and Customer's Own Leather (COL) orders

•Custom-cut rugs, custom drapery, and custom upholstery

•Items ordered from a manufacturer specifically for you, even when the configuration is one the manufacturer offers as a standard option

•Floor-model substitutions ordered new in a different color, fabric, or finish

Once a special order is placed with the manufacturer, the order cannot be cancelled, returned, exchanged, or refunded for any reason other than a verified manufacturing defect handled under the manufacturer's warranty. This includes changes of mind, changes in room layout, dissatisfaction with the appearance of natural materials, and delays in manufacturing or shipping.

Deposit: A 50% non-refundable deposit is required at the time of order. The deposit secures your place in the manufacturer's production queue and is forfeited if the order is cancelled after submission to the manufacturer.

Cancellation Window: You may cancel a special order without penalty within 48 hours of placing the order, provided the order has not yet been submitted to the manufacturer. Cancellations after submission are not accepted.

Lead Time Estimates: Estimated delivery dates for special orders are provided by the manufacturer and are estimates only. Manufacturing or shipping delays do not constitute grounds for cancellation, refund, store credit, or compensation.

Natural Material Variation: Wood grain, leather grain and markings, fabric weave, color, and finish vary naturally between pieces and between dye lots. Variation within reasonable manufacturing tolerance is a feature of handcrafted and natural-material furniture and is not a defect.

Production Tolerances: Reasonable variation in dimensions, seam alignment, cushion fill, and finish, consistent with the manufacturer's published tolerances, is not a defect.

Bradens' Right to Inspect, Repair, or Replace

For all damage and defect claims, Bradens reserves the right to inspect the item and to elect, at our sole discretion, whether to:

•Repair the item in your home or at our service facility,

•Replace damaged or defective components or parts,

•Replace the item entirely, or

•Issue a refund or in-store credit if repair and replacement are not commercially reasonable.

This right of election applies before any refund, credit, or exchange is issued. Customers must allow Bradens (or our authorized service provider) reasonable access to inspect and remedy the item within a reasonable time after the claim is made. Refusing inspection or refusing a reasonable repair forfeits any further remedy under this policy.

Reporting Delivery Damage: Damage caused in delivery must be noted on the delivery receipt at the time of delivery and reported to Bradens within 72 hours of delivery. After 72 hours without report, items are deemed accepted in good condition, and any subsequent claims fall under the manufacturer's warranty rather than this return policy.

Documentation Required: Damage and defect claims must include:

•Original sales order number

•Clear photographs showing the full piece, the damaged area in detail, and any manufacturer tags or labels

•A written description of the issue

•The date the issue was discovered

Bradens cannot evaluate or process a claim without this documentation.

Defects Discovered Later: Manufacturing defects discovered after the 72-hour delivery inspection window are handled under the manufacturer's warranty. Bradens will assist in coordinating warranty service. Warranty terms, coverage, and remedies vary by manufacturer.

Cosmetic vs Structural: Minor cosmetic variations consistent with the materials and construction of the piece (grain, color, slight finish variation, natural leather markings, fabric pattern matching within manufacturer tolerance, and normal cushion settle-in over the first 30 to 60 days of use) are not defects. Structural defects (frame failure, mechanism failure, broken components, manufacturing flaws affecting use or safety) are covered under this policy and under the applicable manufacturer's warranty.

Non-Returnable Items

The following items are final sale and not eligible for return, exchange, refund, or in-store credit, except in the case of a verified manufacturing defect handled under the manufacturer's warranty:

Mattresses and foundations (for health and hygiene reasons)

Outdoor furniture once removed from original packaging or exposed to the elements

Special orders, custom orders, COM and COL orders (see above)

Floor models, clearance items, and "as-is" purchases

Items marked final sale at the time of purchase

•Items that have been assembled, modified, altered, repaired by a third party, or installed

Pillows, throws, bedding, sheets, and other soft goods once used, opened, or removed from original packaging

Gift cards

Delivery, Shipping, and Pickup Fees

Delivery and shipping fees are non-refundable. A pickup fee of 8% of the item's sale price applies to all returns where Bradens arranges pickup. The customer is responsible for any costs associated with returning items not picked up by Bradens, and for ensuring the item is properly packaged and protected for transit.

Return Process

To initiate a return, contact our customer care team at customercare@bradens.com or 865-273-8640 with:

•Your sales order number

•The item or items being returned

•The reason for return

•Photographs, where applicable

Our team will guide you through the next steps and, when applicable, schedule inspection or pickup. Items returned without prior authorization will not be accepted.

Refunds and In-Store Credit

Refunds eligible under the 7-day Money Back Guarantee are issued in the original form of payment within 14 business days of the returned item being received and inspected at Bradens.

In-store credit is issued upon receipt and inspection of the returned item. In-store credit is valid for 12 months from the date of issue, is not redeemable for cash, and is non-transferable.

Condition of Returned Items

All eligible returns must be in original, unused condition with all original packaging, tags, hardware, and documentation. Items showing signs of use, soil, pet hair, odor, smoke exposure, modification, or damage will be refused at pickup or, if accepted, assessed an additional condition fee deducted from any refund or credit.

Policy Modifications

Bradens Furniture reserves the right to modify this return policy at any time. The policy in effect at the time of your purchase governs your order. For any questions, please contact our customer care team.

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