MoerLink™Auracast™ Audio Transmitter

Shipping Shipping Policy At MOOR Technology Co., Ltd., we are committed to ensuring a seamless delivery experience for all our customers. Below, you will find detailed information about our shipping policy, including processing times, delivery methods, and any applicable charges. Order Processing Time Orders are processed within 1-3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day. In the case of any unforeseen delays, customers will be notified via email. 2. Shipping Methods and Delivery Times We offer a variety of shipping methods to meet your needs: Standard Shipping: Estimated delivery within 7-15 business days, depending on the destination. Express Shipping: Estimated delivery within 3-7 business days. Delivery times may vary depending on the shipping provider and destination country. 3. Customer-Designated Freight Companies Customers may choose to designate their own freight company to pick up the goods from our facility. Requirements for Customer-Designated Freight Pickup: The customer must provide detailed contact information for the freight company, including the company name, contact person, phone number, and scheduled pickup date. The freight company must adhere to MOOR Technology’s facility pickup schedule, which will be communicated during order confirmation. Once the…

Refund policy Returns and Refunds Policy At MOOR Tech, we are committed to providing quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help. Returns Eligibility for Returns: You have 14 calendar days from the date you receive your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items are non-returnable, including downloadable software products, and items marked as “final sale.” Return Process: To initiate a return, please contact our customer support team at   support@moor-audio.com .  Once your return request is approved, you will receive instructions on how and where to ship the product. You are responsible for covering shipping costs for returning the item unless the product is defective, or we made an error in your order. Please be reminded that If the return is not due to a product quality issue, all related costs incurred during the return process shall be borne by the buyer, including but not limited to return shipping fees, import duties, and customs tariffs. We recommend using a trackable shipping service, as MOOR is not responsible for items lost during return transit. Refunds Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval o…