Modular Set 3Pc In Gray Gray Fabric

Delivery Hours: Our standard delivery hours are Monday to Friday, 8:00 AM to 6:00 PM. Requests for delivery outside these hours may incur additional fees.

Adult Signature Required: An adult must be present to accept and sign for the delivery of your new furniture.

Insurance: Your furniture is fully insured from the moment it leaves our warehouse until it arrives at your home.

Inspection and Damage Reporting: Upon delivery, please inspect all items for any damage. Any damages must be noted on the delivery receipt/bill of lading at the time of delivery. Delivery insurance covers only those issues noted on the delivery receipt. Neither OC Decor nor the shipping carrier will be responsible for unnoted issues.

Acceptance of Items: Regardless of any damage, defects, missing, or incorrect items, all items must be accepted and signed for unless otherwise directed by OC Decor. This allows us to resolve any issues by replacing, refunding, or repairing the item as appropriate.

Photographic Proof: Please take photos of any visible damage as evidence.

Property Protection: Ensure your floors and walls are protected before delivery, as OC Decor and the carrier is not liable for damage to personal property.

Missed Deliveries: Missed delivery appointments may incur a fee estimated at $1.75 per pound.

Rescheduling: If you need to reschedule your delivery, please notify us at least two days before the scheduled delivery date to avoid a rescheduling fee.

Delivery Area Preparation: Please ensure the delivery area is clear and ready for delivery. Our delivery team cannot remove old furniture.

Storage Fees: A storage fee of $50 per item per month will be applied for items held in our warehouse for more than 30 days. Please note that some items, such as beds or dining tables, may consist of multiple pieces, each of which may incur separate storage fees.

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At OC Decor, we offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.To qualify for a return, your item must be in its original condition: unworn or unused, with tags, and in the original packaging. Order number and a receipt or proof of purchase is also required.

To initiate a return, please contact us at contact@rocdecor.com . Once your return is approved, we’ll provide detailed instructions on where to send your package. Please note that customers are responsible for returning items within 30 days of receiving them if customer return is accepted. We are unable to accept returns that are sent without prior approval or after the 30-day period.

If you have any questions about the return process, feel free to contact us at contact@ocdecor.com .

Restocking FeesWe do not charge any restocking fees for returns.

Damages and IssuesUpon receiving your order, please inspect it immediately. If your item is defective, damaged, or if you received the wrong product, contact us within 24 hours of receiving the item so we can address the issue and make things right.

Non-returnable ItemsSome items cannot be returned, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). Additionally, we do not accept returns for hazardous materials, items with battery, flammable liquids, or gases. If you have any questions about your item’s return eligibility, please reach out to us. Note that sale items and gift cards are non-returnable.

ExchangesFor the quickest exchange process, we recommend returning your original item. Once the return is approved, you can place a new order for the desired item.

RefundsOnce we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

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