Modern Nomad leather case for iPhone 14 - All Models

General Info

We ship to virtually any address worldwide — with the exception of batteries to certain destinations. We're based in Northern Ireland, which means, thanks to Brexit, we remain in the UK and the EU Customs Union.

Orders placed before 4 p.m. are usually dispatched the same day. Orders after this time will ship the next working day.

UK & NI

We offer free economy delivery for all UK orders, including Northern Ireland, Channel Islands, and Isle of Man. No postcode exclusions.

Free shipping (Tracked 48) usually arrives in 2–3 business days.

Faster options are available at checkout based on your delivery address.

International

We offer free shipping to Ireland on orders over £100.00. Other international orders ship via FedEx by default.

Ireland: 2 business days

EU: 4–5 business days

Rest of World: Varies by location. Please note, in case of return, we do not provide free return label for order originated from outside of the UK or EU.

DHL Express upgrades are available at checkout.

Important — Import Duties and Customs Charges:Shipments to destinations outside the UK and EU may be subject to local import duties, customs charges, taxes, or other fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping costs. Flexx Memory has no control over these charges and cannot predict their amount. We recommend checking with your local customs authority before placing your order if you are unsure. Please also note that any customs or import costs incurred on returned items from outside the UK or EU are the responsibility of the sender.

Battery Shipping

Due to air transport restrictions, batteries cannot be shipped for free outside UK & Ireland. We only ship to approved countries using compliant couriers.

Countries we currently ship batteries to:UK, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Shipping Schedule

Royal Mail (Domestic & International):Mon–Fri: 9am–4.30pm (cut-off 4pm)Saturday: 9am–1pm (cut-off 12:30pm)

Royal Mail Next Day:Orders after 4pm Friday deliver MondayNo guaranteed Sunday/holiday delivery

DHL Express/Fedex:Mon–Fri only, cut-off 12:30pm

Battery Shipping: Mon–Fri cut-off 1:30pm

Delivery Expectations

Free shipping (Tracked 48) usually arrives in 2–3 business days. In rare cases (e.g. severe weather), delivery may take up to 5 business days.

We also offer:

Royal Mail Tracked 24 – normally arrives next day, but not guaranteed. Cost: £1.90

Royal Mail Special Delivery Guaranteed – next working day, fully guaranteed. Starting from £8.50

Please allow the full delivery window before contacting us regarding a late parcel. We're happy to help if your order is overdue.

Need Help?

Need help with your order or have questions? Reach out via our Contact Us page or email us directly — we're always happy to help.

Contact - Flexx International Ltd - Checkout

1. Money-Back Guarantee:

Unopened Items: We offer a 30-day money-back guarantee for unopened items.

Opened Items: You can return opened items within 30 days of purchase. We will evaluate the returned goods and issue a full or partial refund based on our assessment. A free return label is provided.

2. Faulty Items:

•Faulty items can be returned for a replacement or refund within the warranty period. A free return label is provided.

3. Warranty Replacement:

Default Action: If an item develops a fault, the default action is a warranty replacement.

Further Issues: If the replacement item also develops a fault, you can choose either another replacement or a refund. A free return label is provided.

4. Partial Refunds Based on Warranty Period:

•If you prefer a refund instead of a replacement, we offer a partial refund based on the warranty period and the duration of use during this period.

5. International and Domestic Returns Policy:

For orders shipped within the United Kingdom and Ireland, we provide a prepaid return label to facilitate the return process.

For orders shipped outside the United Kingdom and Ireland, prepaid return labels are not available. Customers returning items from abroad are responsible for arranging and covering all return shipping costs, including any applicable customs duties or import/export fees associated with the return.

•All returned items must be securely packaged, preferably in their original packaging, and include all accessories, manuals, and any other components originally supplied. Items should be returned in the same condition as received to ensure prompt processing of the refund or replacement.

Please note that returns from outside the UK due to change of mind or compatibility issues are more complex than domestic returns. We’re unable to offer prepaid return labels for international orders, and return shipping costs are the responsibility of the buyer.

International shipping is often costly and time-consuming, so we kindly ask customers to place an order only when they are confident that the product is compatible with their system and meets their needs.

If you’re unsure about compatibility or have any questions before purchasing, we’re here to help — feel free to reach out via live chat or email. We’ll gladly assist with any pre-sale queries to ensure you’re making the right choice.

6. Contact Information:

Log in here to start a return or order cancellation

If you have any questions or need further assistance, please don't hesitate to reach out to our support team .

Note:

In the UK, once a refund is processed, the time it takes to appear back on a customer’s card typically depends on the card issuer or bank. Here's the general guideline:

Debit cards: 3–5 working days

Credit cards: 3–7 working days

Some banks or card providers may take slightly longer (up to 10 working days in rare cases), especially if it's around weekends or bank holidays.

If the refund was processed via Shopify Payments, the funds are sent back to the original card through the card networks immediately—but it's then up to the bank when it appears on the customer’s balance.

Contact - Flexx International Ltd - Checkout