Modern Mid-Century Wavy-Edge Rectangular Solid Wood Console Table 2/3-Drawer For Entryway & Hallway

BulbSquare Shipping Policy

1. Order Processing and Shipping Time

Order Processing Time: All orders are processed within 3-10 business days (Monday-Friday, excluding holidays).

Shipping Time: Delivery time varies based on the product and the customer’s location. The estimated delivery time will be displayed at checkout.

Faster Shipping: If you require faster delivery within 6-9 business days, please contact us at support @bulbsquare .com before placing your order.

2. Shipping Fees

•We offer free shipping on all orders, regardless of order value or destination.

3. Shipping Methods

•Shipping methods are determined based on the specific product and delivery location. We use the most suitable option, including sea freight and air freight, to ensure timely and safe delivery.

•The shipping method is automatically selected to match the product’s size, weight, and delivery time requirements.

4. Shipping Regions

•We deliver worldwide, including the following regions:

•United States

•United Kingdom

•Canada

•Australia

•Europe

•United Arab Emirates

•For countries not listed above, please contact us at support @bulbsquare .com to confirm shipping availability.

5. Shipment Confirmation and Order Tracking

•Once your order has shipped, you will receive a Shipment Confirmation email containing tracking information. Tracking numbers will become active within 48 hours.

•If your UPS/FedEx/AU Post tracking does not show updates after creation, don’t worry. This reflects the tracking of the final courier. Once the package is scanned by the courier, tracking will become active again. For additional information, please contact us at support @bulbsquare .com .

6. Customs, Duties, and Taxes

•BulbSquare is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (including tariffs and taxes) are the customer’s responsibility.

•In most cases, duties and taxes will not be applied.

7. Damages

•If you receive a damaged order, please contact us immediately at support @bulbsquare .com .

•Please save all packaging materials and damaged goods before filing a claim to ensure a smooth resolution.

8. Returns Policy

•Please refer to our Return & Refund Policy for detailed instructions on returning your order or requesting a refund.

9. Contact Information

For any questions or concerns regarding your shipment, please contact us:

Email: support @bulbsquare .com

Online Chat: Available on our website during business hours.

Contact - BulbSquare - Checkout

Refund and Return Policy:

Cancellation Policy:

•Once a product has been paid for and shipped, it cannot be canceled. Contact our customer service to cancel your order before it has been shipped.

•A processing fee of 2% of the order amount will be charged if the product has left the warehouse.

•A processing fee of 15% of the order amount may be charged if the tracking label is created and delivery is on the way.

If a custom or specialty product is canceled before shipping, a processing fee of 10% of the product price will be charged as it cannot be resold.

•No order cancellations are accepted once shipping has begun on any custom or specialty products.

Conditions for Refunds and Returns: 2. Refunds and returns are accepted under the following conditions:

•If the product is defective or damaged upon arrival.

•If the wrong item was shipped.

•If the item is not as described.

•Returns are accepted within 60 days from the date of delivery.

•For any issues not listed, contact us at support @bulbsquare .com or via live chat on our website during business hours with an explanation and photos.

2.1. Refund or return requests due to improper installation or handling:

•Refunds or returns will not be accepted if the product is damaged due to improper installation, use, or handling by the customer or a third party (e.g., hired electrician).

•Customers are advised to follow the installation and usage instructions provided with the product. For further guidance, contact our customer service team.

Shipping Cost Responsibility: 3. If the item is defective, damaged upon arrival, or if the wrong item was shipped, BulbSquare will cover the return shipping costs. In all other cases, the customer must bear the shipping costs for returns.

3.1. Additional Clarifications on Return Shipping Costs:

•If a product is returned due to damages caused by customer or third-party handling errors, the customer will bear all return shipping costs.

•BulbSquare is not liable for compensation or refunds for costs incurred due to improper installation (e.g., electrician fees).

Return Address: 4. Before returning any item, please contact us at support @bulbsquare .com to obtain the return address and detailed instructions. Returns sent without prior authorization will not be accepted.

Steps and Processing Time: 5. Steps customers need to take for a return:

•Contact customer service at support@Bulbsquare.com with your order number and reason for return.

•Provide photos or videos as evidence if applicable.

•Ensure all packaging materials, invoices, and the product are returned in their original condition.

•Send the item back to the provided return address and share the tracking number with us.

•We will process your return request within 48 hours of receiving your request.

•Once we receive your returned item, we will inspect it and process your refund or replacement request within 5 business days.

Refund Crediting Time: 6. Refunds will be credited to your original payment method within 7-10 business days after the return has been processed and confirmed. Please note that the actual time for the refund to appear in your account may vary depending on your bank's processing time. Depending on your bank, the funds may take an additional 2-5 business days to appear in your account.

Shipping Fee Deduction: 7. Shipping fees incurred at the time of purchase will be deducted from the refund amount, regardless of whether it was free shipping or paid shipping. If any additional shipping fees were incurred, they will not be refunded.

Additional Non-Returnable Items: 8. The following items are not eligible for return:

•Clearance items

•Gift cards

•Personalized items

•Items that have already been assembled

•Items marked “Non-Returnable” on the sale page

Handling DOA (Dead on Arrival) Items: 9. If the item arrived broken, please contact us within 14 days from the delivery date and follow the procedure for the 14 Days Product Guarantee. All return shipping fees will be covered by the buyer.

60 Days Conditional Return: 10. If you are unsatisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.

After 60 Days from Delivery: 11. We will not accept requests for a refund or a replacement after 60 days from delivery.

Defective, Damaged, Mis-shipped, Lost Items: 12. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged, or mis-shipped item. For lost items, we will reship if it’s in stock, otherwise, you will get a refund. - If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package. BulbSquare does not accept claims or refunds for damages resulting from incorrect installation or misuse of the product by the customer or third-party contractors.

Requirement for Submitting Evidence: 13. If you encounter issues with the product, such as damage, malfunctioning, missing parts, or discrepancies between the product and its description, please provide relevant photos or video evidence to expedite the resolution process.

Returning the Defective Item: 14. Please contact us before returning a defective item to receive the return shipping address and other instructions. BulbSquare will not be responsible for returned item(s) without prior notification.

Additional Points to Keep in Mind:

15. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request.

16. After mailing back the product, please send us the tracking number and a copy of the shipping receipt.

17. Refunds will be arranged to the same payment method you used to place this order. All intermediary handling fees and bank processing fees will be at the customer's expense.

18. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request.

19. If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones.

20. We can arrange a refund or a replacement of the product after receiving the defective item.

21. Please place a note inside the return package by including the following details: - Your order number. - The product ID or name and the quantity. - A brief description of the problem with the product.

22. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

Please Note:

23. Once your request has been approved, our customer service will offer you the return address.

24. Please send the item back to the return address as soon as possible and then send us the tracking number.

25. Items received unused, undamaged, and in the original package will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.

26. We reserve the right not to process the refund if your request is not approved or if items are returned in unacceptable condition.

Seel Green Shipping Protection:

27. To enhance the security of your purchase and delivery experience, BulbSquare has partnered with Seel to offer Green Shipping Protection. This protection covers lost, stolen, or damaged items during transit.

28. Claims must be filed within a specific timeframe from the delivery or expected delivery date: - Damage: Within 15 days from the date of delivery. - Loss: Not before 7 days for domestic shipments and 20 days for international shipments, from the last update in the tracking system. - Theft: Within 15 days of delivery, with a required police report.

29. Seel Green Shipping Protection is optional and non-refundable once the order has shipped. 30. For more information on terms, conditions, and claim processes, please refer to the Seel Green Shipping Protection page.

For more details or assistance, please contact us at support@Bulbsquare.com .

Contact - BulbSquare - Checkout