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Garmade Shipping & Delivery Policy

At Garmade, we are committed to providing fast, reliable, and hassle-free shipping to our customers. This policy outlines our processing times, delivery estimates, and key shipping details to ensure a smooth shopping experience.

1. Order Processing

All orders are processed and dispatched within 1 to 72 hours, excluding weekends and public holidays. Once your order has been shipped, you will receive a confirmation email with tracking details. All shipments are sent directly from Shenzhen, China.

2. Shipping Times & Methods

The estimated delivery time varies depending on the destination and the shipping method selected at checkout. Average transit time is 5 to 15 business days, excluding order processing time. However, delays may occur due to customs clearance, carrier issues, or other unforeseen factors.Important Notes:All delivery times are approximate and not guaranteed.Customs clearance times are beyond our control and may impact the final delivery date.If your shipment experiences an unreasonable delay due to an issue on our end, you may be eligible for a partial or full refund of the shipping cost. To request this, contact our support team, and we will process the refund accordingly.Refunds for shipping costs will be credited to your Garmade balance, which can be used for future purchases. Refunds will not be issued to your original payment method.

3. Shipping Fees

Shipping costs are calculated at checkout based on your location, order volume, and weight. The total shipping cost will be displayed on the final checkout page before order confirmation. To estimate shipping fees before purchasing, you can use our shipping calculator available in the shopping cart.

Additional Charges:

•Orders with incorrect shipping addresses may be canceled due to mismatched shipping fees.

•If your order exceeds the courier’s weight limit or is being shipped to a remote location, additional charges may apply. We will notify you before processing the order.

4. Customs, Duties & Taxes

European Union (EU) Orders

We comply with the Import One-Stop Shop (IOSS) scheme for orders shipped to EU countries.

For orders under €150:✔ VAT is collected at checkout, ensuring no additional VAT upon delivery.✔ Faster customs clearance with no extra VAT-related delays.✔ No unexpected import fees.

For orders over €150:✖ IOSS does not apply. Customs duties, VAT, and handling fees may apply.✖ The courier or customs office will inform you of the charges before delivery.

Non-EU Orders

For shipments outside the EU, customs duties, taxes, and import fees may apply depending on local regulations. These charges are not included in our prices and must be paid by the recipient.

🔹 Important Information:

•Customs clearance times vary by country and may cause delays.

•If customs fees are refused, the shipment may be returned or destroyed by the courier.

🚨 If the shipment is returned to us due to unpaid customs fees:✔ We will refund the order amount excluding shipping costs and any return fees.

🚨 If the package is abandoned or destroyed by customs:✖ No refund will be issued.

📌 To avoid issues, please check your country’s import regulations before placing an order.

5. Order Tracking

All orders come with tracking. Once shipped, you will receive a tracking link via email. Tracking updates may take 24-48 hours to appear in the system.

📦 Track your order here: Garmade Tracking Page

🔹 Tracking Notes:

•Some international shipments may not show updates immediately in your local courier’s system.

•Once the package arrives in your country, a new local tracking number may be assigned.

6. Lost or Delayed Shipments

a. Check Your Tracking Information

Use the tracking number in your confirmation email to check your shipment’s status.

b. Allow Extra Time for Customs Processing

International orders may be delayed at customs, which is beyond our control.

c. Contact Our Support Team

If your package is delayed beyond the estimated delivery window, contact us at support@garmade.com with your order number and tracking details.

🔹 Lost Shipments:

•If a package is lost in transit, we will initiate an investigation.

•If confirmed as lost, you will be offered a replacement or a full refund.

7. Delivery Issues & Missing Items

If your tracking status shows "Delivered" but you haven't received your package:

✔ Check with neighbors or building management.✔ Contact the local shipping carrier for more details.✔ If still not located, notify us within 7 days so we can investigate.

If an item from your order is missing:

✔ Some orders may ship separately. Check your order confirmation and shipping emails.✔ If your package appears damaged or tampered with, take photos before discarding the packaging.

📌 Report missing items within 7 days of delivery with your order number, photos of received items, and details of the missing product(s).

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping details.

🚨 If an order is returned due to an incorrect address:✔ A refund will be issued minus shipping costs and any return fees.

🚨 If the package is abandoned or destroyed:✖ No refund will be provided.

📌 Double-check your address before placing an order.

9. Delivery Failed / Local Post Office Collection

If a delivery attempt fails due to an unclear address, restricted access, or no recipient available, your package may be sent to a local post office for collection.

✔ Track your package regularly to avoid missed deliveries.✔ If held at the post office, follow the carrier’s instructions to collect it.

For assistance, contact support@garmade.com .

10. Updates to This Policy

We may update this Shipping Policy periodically. Changes will be posted on this page, and significant updates may be communicated via email.

📩 For any shipping-related questions, contact us at:📧 Email: support@garmade.com

Last updated: February 17th, 2025

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Garmade is committed to ensuring customer satisfaction by providing high-quality products and a seamless shopping experience. Our Returns & Refunds Policy is designed to offer a transparent and hassle-free process should you need to return an item or request a refund.

1. Return Eligibility Criteria

We accept returns under the following conditions:

•The item must be unused, undamaged, and in its original packaging, including all accessories and manuals.

•Returns must be initiated within 31 days from the date of product delivery.

•Items that arrive damaged, defective, or incorrect are eligible for a replacement or full refund at no extra cost and may not need to be returned. Please contact our customer support for assistance or check our Wrong & Damaged Item Policy.

2. Return Process

To initiate a return, please follow these steps:

•Visit our Return Center or contact us at support@garmade.com .

•Our team will assess your request and provide return authorization along with shipping instructions.

•Securely pack the item to prevent any damage during transit and return it to the designated address.

•Once we receive and inspect the returned item, we will process the refund or issue a replacement.

3. Return Postage Fee Responsibility

3.1 If a replacement is not possible and you choose not to accept a discount, you may cancel the order and return the item for a full refund. Garmade will cover the return postage fee only if the item was received damaged or faulty, and we request its return before processing the refund. We do not cover return postage costs for the following reasons:

•Change of mind

•No longer needed

•Not suitable for intended use

•Incorrect item purchased

•Incorrect color or size selected

3.2 When Garmade is Responsible for the Return Costs

We collaborate with multiple shipping companies, and where possible, we will arrange a free return label and schedule a pickup from your address. Alternatively, you may need to drop off the package at the designated shipping company’s location.

For locations where we are unable to generate a return label, we will kindly ask for your assistance in returning the item. In such cases, the return shipping cost must be agreed upon with us before sending the package, and a copy of the receipt from the delivery company will be required for reimbursement. We will refund the cost directly to your account or provide store credit for future purchases.

4. Refund Processing

Refund Method: Approved refunds will be processed via the original payment method within 5-14 business days. Alternatively, we also offer refunds as store credit for future orders. Before processing, we will confirm with you to ensure a preferred refund method is applied.

Shipping Costs: If the return is due to our error (e.g., defective or incorrect item), we will cover both the initial shipping cost and the return shipping charges. However, if the return is due to a change of mind or any reason not related to an error on our part, the initial shipping cost paid to deliver the goods to the customer is non-refundable, and the customer is responsible for return shipping costs.

5. Exchanges & Replacements

Defective or Incorrect Items: If you receive a damaged, defective, or incorrect product, we will send a replacement free of charge.

Unavailability of Replacement: If a replacement item is unavailable, you may opt for a full refund or select an alternative item of equal value.

6. Non-Returnable Items

The following items are not eligible for return:

•Used, installed, or modified products.

•Final sale or clearance items.

•Customized or special-order products.

•Items without original packaging, missing accessories, or altered in any way.

7. Updates to This Policy

We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Policy periodically.

If you have any questions about this Policy, please contact us at: support@garmade.com

Last updated: January 19th, 2024

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