Micro Infusion All In One Bundle

At Seranova, we're committed to delivering your favorite skincare products quickly and reliably, no matter where you are in the world.

Please review our shipping policy below to understand how we handle shipping, delivery, and order processing.

Delivery Times

• United States: Estimated delivery within 2–5 business days.• International: Estimated delivery within 4–7 business days for most destinations.

Please note that delivery estimates begin once the order has been shipped, not from the date of purchase. Actual delivery times may vary depending on your location and local postal services.

Shipping Options and Costs

• First-time and one-time orders: Free worldwide shipping.• Subscription refill orders: A $6.95 shipping fee applies to all recurring subscription orders.

Order Processing

All orders are processed by our system immediately upon placement and are sent directly to our warehouse for preparation. Because our processing begins immediately, orders cannot be cancelled, modified, or intercepted once placed. This includes cancellations, changes to shipping addresses, product selections, or order quantities.

This applies to all order types, including first-time purchases and subscription refills.

Orders are processed and prepared for shipment 7 days a week, including holidays.

Subscription Orders

Subscription refill orders are processed immediately by our warehouse once the charge is initiated. Once the order is created, it cannot be stopped or modified.

You have full control over your subscription at any time before your next billing cycle. You can:

• Skip your next shipment if you have extra product or need a break.• Change your delivery frequency — switch to every 45, 60, or 90 days.• Switch to a different product from our brand.• Cancel your subscription entirely, effective before your next billing cycle.

To manage your subscription, visit the Seranova Subscriptions Login Page .

We recommend reviewing your subscription schedule regularly and making any changes before your next billing date to avoid unwanted charges. You will receive an email notification at each subscription renewal.

Damaged Items

If your order arrives damaged, please contact our Customer Support team at info@seranovabeauty.com within 7 days of delivery. Include photos of the damaged product and packaging so we can resolve the issue as quickly as possible.

Order Tracking

You will receive tracking information via email once your order has been shipped. You can track your order directly on the USPS or DHL website using the tracking number provided.

Lost or Stolen Packages

If your package appears to be lost or stolen, please contact our Customer Support team and we will work with you to find a solution.

Shipping Restrictions

We do not have any product-specific shipping restrictions at this time.

Contact Us

If you have any questions or concerns regarding your shipment, please contact us:

• Email: info@seranovabeauty.com• Phone: +1 213-394-0455• Contact Form: Contact Us

We strive to provide you with the best possible shipping experience and are here to help with any issues that may arise.

Thank you for shopping with Seranova Beauty.

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At Seranova, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our return and refund policy below.

Return Eligibility

You may request a return within 30 days of delivery, provided the following conditions are met:

• The product must be sealed, unused, and in its original packaging.• All items included in the original order must be returned together.• The return request must be submitted within 30 days of the delivery date.• Gift cards are non-refundable.

This applies to both first-time orders and subscription refill orders.

If your order contained multiple items and you wish to return only some of them, you may do so. Please specify which items you would like to return when submitting your request. Our team will validate the items received and issue a refund for the eligible products.

Products that have been opened, used, or are no longer in their original sealed packaging are not eligible for a standard return. If you have used your product and are unsatisfied with the results, you may be eligible for our 90-Day Results Guarantee — visit our 90-Day Results Guarantee page for details.

To start a return, please follow these steps:

Contact Support : Reach out to our support team via live chat (Monday to Friday) or email info@seranovabeauty.com

Provide Details : Share your order number and include clear photos showing the sealed product.

Ship It Back : Follow the return shipping instructions provided by our support team.

Important: Please do not send any returns to our warehouse unless you have contacted us via email first and received confirmation to proceed.

Shipping & Fees

• Original shipping fees are non-refundable.• Customers are responsible for the cost of return shipping.• For international returns, please send products to our US address. The same return conditions apply.

Once you receive confirmation to proceed with your return, we will provide you with the return address and instructions. Please include a note with your name and order number inside the return package, and send us the tracking number or an image of your postage receipt to help expedite your refund.

Refund Processing

Once we receive and inspect your returned product, we will notify you of the status of your refund. Refunds are typically processed within 10-14 business days of receiving the returned item and will be issued to the original payment method used during purchase.

Damaged or Defective Products

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. Please contact us at info@seranova.com immediately with your order number and a photo of the damaged item. We will send you a replacement at no additional cost.

Medical Reasons

If you need to discontinue use of a product for medical reasons, please contact us at info@seranova.com. These situations are handled on a case-by-case basis.

Exchanges

We currently do not offer direct exchanges. If you wish to return a product and purchase a different one, please follow the return process above and place a new order.

Contact Us

If you have any questions regarding our return and refund policy or need further assistance, please contact us:

• Email: info@seranova.com• Phone: +1 213-394-0455• Contact Form: Contact Us

Thank you for shopping with Seranova Beauty. We appreciate your business and are committed to providing you with the best customer service.

Contact - Seranova - Checkout