Mesh Splice Casual Off Shoulder Romper

Worldwide shipping available and free shipping on orders over $59！

Delivery Time = Processing Time + Shipping Time

Our estimated delivery dates are based on several factors, including the destination address, the products’ inventory and the shipping time on the provider side.

Economy Shipping: Orders $59 and over qualify for free shipping. Orders under $59 are charged $9.99. Processing time: 3-5 business days. Shipping Time: 10-15 days. Estimated delivery: 13-20 days after order placement.

Expedited Express Shipping: Orders $59 and over are charged $12.99. Orders under $59 are charged $19.99. Processing time: 3-5 business days. Shipping Time: 5-8 days. Estimated delivery: 8-13 days after order placement.

Reference the table below for delivery regions：

Continent

Country/Region

Americas

United States(excluding overseas territories and islands) , Mexico, Canada, Brazil, Colombia, Chile, Paraguay, Dominican Republic

Europe

United Kingdom, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Croatia, Slovakia, Slovenia, Spain, Switzerland, Sweden, Belgium, Iceland, Malta, Austria, Republic of Serbia, Monaco, Estonia, Bulgaria, Ukraine

Oceania

Australia, New Zealand

Asia

Russia, Japan, South Korea, Indonesia, Thailand, Vietnam, the Philippines, Malaysia, Singapore, Pakistan, Saudi Arabia, United Arab Emirates, Oman, Qatar, Kuwait, Jordan, Bahrain, Israel, Hong Kong (China), Taiwan (China), Cyprus, Ukraine

Africa

Kenya, Nigeria, Egypt, Morocco, Algeria

Others

Côte d’Ivoire (Ivory Coast), Jersey, Martinique, Guernsey

If you are unsure whether we can ship to your country or region, please feel free to contact us.

A Few Things to Note:

1.We are not responsible for late shipments due to invalid address, customs clearance procedures, inclement weather, holidays, natural disasters or carrier delays.

2. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

3. Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.

4.Please allow 30 days for the production of custom dresses.

5.If your package is delayed by 1 to 3 days beyond the expected delivery time, please contact us promptly.

6.Please note that your shipping address cannot be revised after the order has been successfully placed. However, before your order ships, we will do our best to help you revise your shipping address. Therefore, please ensure your shipping address is correct. If you have any questions, please feel free to contact us first, and we will be happy to help you solve the matter.

7.After your order ships, a tracking number will appear. You can track your order on the website with the tracking number provided.Tracking Link:https://www.17track.net/en

Customs Duties

Your final checkout total includes everything—no additional fees will be charged later. There are no fees at delivery, and you will never be asked to pay tariffs or extra charges before or after your package arrives.

If you have any questions, please contact us.

Email: service@dressbetty.com

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Return Policy Overview

We are committed to providing a seamless shopping experience for our customers.

Prior to dispatch, each product is subjected to an extensive Quality Inspection Process to ensure adherence to our high standards.

We advise customers to verify their measurements carefully before making a purchase due to the variance in sizing standards across different items. For products lacking a specific size chart, customers are encouraged to engage with our online support team by clicking on the "Chat" function.

In the event of receiving an item that is defective, damaged, incorrectly sized, or not the product ordered, we implore you to contact us without delay. We pledge to offer solutions within 1 working day. It is important to note that returns or exchanges will not be facilitated without justification for the aforementioned conditions.

Returns must be sent back to us for processing. Upon receipt of the returned item(s), we will initiate the resolution process within 5 business days and proceed with a refund within the subsequent 10 working days. Please be informed that shipping fees are non-refundable as they constitute the cost for each delivery service utilized. Our warranty period extends for 15 days post-purchase, beyond which, our services will not be available.

Conditions for Return

For hygiene reasons, undergarments, bodysuits, swimwear, and accessories cannot be refunded or returned.

All custom items are made based on your specific measurements and requirements, so they are final sale and cannot be returned or refunded.

All prom dresses,wedding dresses and bridesmaid dresses are thoughtfully made by hand and involve high production costs, thus they're final sale and can’t be returned or refunded. (If you notice small issues like loose threads or minor stitching problems, please reach out to our customer service within 48 hours of receiving your order.).

Before shipping your return, please inform our customer service team of the reasons for the return.Returned packages must be in good condition, with the products unworn and unused. We will not accept damaged, washed, or altered items. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. Purchases made with coupons are not eligible for return or exchange. If you used a coupon along with another form of payment, only the amount exceeding the coupon value is refundable.

Procedure for Returns

•Initiate contact with Customer Service, providing your Account Email Address, a detailed description of the issue, your request, and photographic evidence.

•Await order return confirmation.

•Dispatch the return package to the specified address, subsequently emailing us the tracking information.

•An automatic refund will be processed within 10 working days following the receipt and inspection of the return.

*We emphasize that return requests may not be approved unconditionally. Prior to submission, it is essential for customers to review our Refund and Return Policy, which delineates the conditions under which returns are accepted.

Contacting Us

To report an issue, please supply your order account email address and order number, followed by an exhaustive description of the concern. For items that are defective, incorrect, or not as described, we request the inclusion of clear photographic or video evidence. Prior to returning any items, confirmation of all pertinent details with our Customer Service team via email is required.

*Please note: At present, we are unable to provide a complimentary returns service. Consequently, customers are responsible for the return and exchange shipping fees. We recommend the use of a standard shipping service that offers tracking for the return.

Timeline for Compensation

For returned goods, we allocate 5 business days from the date of receipt to process the solution, with a refund following within 10 working days thereafter.

Should you require additional assistance, please reach out to 'Contact Us'. Our commitment is to support you, with a response to all inquiries guaranteed within 24 hours.

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