Mesa Pool Table

Universal Billiards Shipping Policies & RestrictionsShipping Options:We offer "White Glove Delivery & Installation" for all of our products including pool tables, shuffleboard, air hockey, foosball, poker tables, arcades, and more.Description of White Glove Delivery & Installation:White Glove Delivery & Install means that one of our in-house trained service teams will deliver, assemble, level, and fully install the items for your order in the location you desire. Our crews drive direct from our warehouse in Farmers Branch, TX to your final install address. They will arrive in one of our company branded fleet vehicles, and they will be dressed in company uniforms with our logo. They will also drop off any accompanying accessories and go over any care and maintenance questions you may have.Costs for White Glove Delivery & Installation:The charge for White Glove Delivery & Installation will be auto-calculated at checkout to any cart where these fees should apply. The rate is calculated based on the size and weight of the product, the distance to your location, and the complexity of the installation. The delivery fee will be shown at checkout before you place your order.Delivery Timelines:The delivery time depends on the availability of the product, the distance to your location, and our existing schedule. After you make your purchase, we will contact you to schedule a delivery date and time that is convenient for you. Custom made and/or special ordered products can add considerable time to any given project. We also experience seasonal spikes in demand and our delivery calendars can fill up fast. If you have concerns regarding timelines, please contact our sales team to confirm the estimated timeline before making your purchase.Cancellation Fees:To avoid issues during delivery, we inspect and pre-build or partially build larger items up to 36 hours in advance. This ensures your products meet our rigorous quality control standards before we get to the job site. Because of this, we require a 36-hour notice if you need to reschedule your install appointment. Cancellations within 36 hours of scheduled delivery will incur restocking and/or storage fees.Restrictions:

•We do not ship outside of the United States.

•We deliver only to the lower 48.

•We cannot hang wall mounted products.

Please Note:

•You are responsible for ensuring that there is enough space and clearance for the billiard table and accessories in your desired location.

•An adult 18 years of age or older must be on site to sign off on the delivered products.

•For liability purposes, our delivery mechanics are not authorized to install or move other furniture, fixtures, billiard lighting, or wall racks.

•To ensure the safety of our delivery team, we reserve the right to delay deliveries due to hazardous road and/or weather conditions.

•If special accommodations are made for furniture that needs to be suspended/dropped into an area, additional fees may be assessed.

•Due to corporate safety policies and OSHA guidelines, our delivery associates are prohibited from removing their shoes at any time.

Contact - Universal Billiards - Checkout

Universal Billiards Returns & ExchangesIf you are not entirely satisfied with your purchase, you may return or exchange the items within 30 days of the purchase or delivery. To be eligible for a return or exchange, your item must be in the same condition that you received it, and you must provide proof of purchase (original receipt and/or sales order paperwork).Please note, we do not offer refunds for any services such as delivery, installation, assembly, or moving fees. We do not accept returns or exchanges on the following items:1. Products marked “As-Is”, “Final Sale”, or “Clearance” 2. Custom or personalized products 3. Made to order products4. Merchandise that is found to be dirty, stained, damaged, or abused5. Cues that have been chalked or scuffed6. Accessories that have been opened or used 7. Purchases older than 30 days from the time of attempted return------------------------Restocking FeesReturns of certain large and/or complex items will incur a 15% restocking fee. This restocking fee applies to the following item types: Billiard Tables, Shuffleboard Tables, Foosball Tables, Air Hockey Tables, Table Tennis, Game Tables, Arcade Games, Bar Stools, Spectator Chairs, Benches, and Pub Tables.------------------------RefundsFor purchases made with cash or check, any applicable refunds will be sent via company check and mailed within 10 days of eligible returns, or by an issue of store credit. We do not issue cash refunds.For purchases made with a credit card, a credit will be issued at the time you return the item. Please be aware that some credit card returns may take multiple days to fully process.

Contact - Universal Billiards - Checkout