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At Pyrodrone, we are committed to delivering your orders in a timely and reliable manner. To ensure transparency and set clear expectations, please review our comprehensive shipping policy below.

Order Processing and Dispatch

Standard Processing: Orders placed Monday through Friday by 5:00 PM PST are typically processed and shipped the same day.

•Orders placed closer to or after this time may be packed but might not be picked up by the carrier until the next business day, depending on the carrier's cutoff time for the respective date.

•In rare cases during holidays, special sales events, other circumstances where order volume is extremely high, orders may take up to 2 business days to ship. Weekends & holidays are not accounted for within the business day timeframe.

Guaranteed Same-Day Dispatch: If your order is urgent and requires guaranteed same-day dispatch, please contact us directly by phone. We will accommodate such requests whenever possible.

Next-Day Delivery Guarantee:

•For next-day delivery, customers must select UPS Next Day Air during checkout and complete their purchase by 2:00 PM PST.

•Orders placed after the cutoff time or without UPS Next Day Air cannot guarantee next-day delivery.

•While some shipments via USPS Priority Mail may arrive the next day in local zones, this is not guaranteed. For time-sensitive shipments, we strongly recommend UPS Next Day Air.

Address Accuracy and Delivery Issues

Customer Responsibility: It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete, including any unit or apartment numbers.

Incorrect or Incomplete Addresses:

•Pyrodrone is not liable for packages lost or delayed due to address errors or omissions.

•If a package is returned to Pyrodrone due to an address error, the customer is responsible for covering the cost of reshipping, irrespective of the original shipping fee.

Address Changes Post-Dispatch: Once an order has been dispatched from our warehouse, the shipping address cannot be modified.

Lost, Damaged, or Stolen Packages

Liability: Pyrodrone is not responsible for packages lost, damaged, or stolen during transit.

Damaged Box Claims: A picture of the box must be provided to our support team before opening the package.

Insurance: To protect against such incidents, we strongly recommend opting in for ShipTection shipping insurance at checkout.

•ShipTection provides full coverage for lost, damaged, or stolen packages.

•Claims for coverage must be filed directly with ShipTection. Pyrodrone will assist as a liaison for guidance during the claims process but does not handle claims directly.

International Shipping and Customs

Customs Duties and Fees:

•All customs duties, taxes, and import fees are the responsibility of the customer. Pyrodrone does not manage or oversee these charges.

•Pyrodrone will not undervalue declared items or modify item descriptions to reduce customs fees.

•Customs clearance is solely the responsibility of the customer. By purchasing products from Pyrodrone, the customer assumes all risks of clearance or customs issues. Pyrodrone or shipping insurance partners are unable to provide reimbursement or coverage for any customs-related issues, unless the merchandise is returned to sender within 60 days of the shipping date, in 100% brand new, undamaged, unopened condition.

Shipping Recommendations:

•For reliable international delivery, we recommend selecting DHL Express at checkout.

•While USPS First Class International is a budget-friendly option, it is less reliable and lacks robust tracking services. Delivery times for USPS First Class International range from 5–45 days, with the majority of shipments delivered within 15 days. However, rare delays may extend this period to 45 days.

Lost International Shipments: International USPS shipments will only be considered lost if they have not been delivered after 45 days for insurance claims.

Shipping Methods and Costs

Carrier-Calculated Rates: All shipping rates are calculated dynamically by the carrier during checkout and are not determined by Pyrodrone.

Free Domestic Shipping:

•Orders over $100 qualify for free domestic shipping, excluding oversized or irregularly shaped items.

•Free shipping is typically fulfilled via USPS Ground Advantage. Customers may opt to upgrade to expedited shipping options at their own expense.

USPS Limitations:

•USPS delivery times are not guaranteed, and occasional delays or misrouting may occur. Shipments marked as "Return to Sender" in error will not be re-shipped until received by Pyrodrone.

Carrier-Specific Policies

USPS:

•USPS shipments are not guaranteed to meet specific delivery timelines, regardless of the estimates provided under the tracking number.

UPS:

•Domestic UPS orders placed by 4:00 PM PST (or 12:00 PM PST on Saturdays) will ship the same business day.

•UPS Next Day Air has a cutoff time of 2:00 PM PST and does not deliver on Saturdays. Orders placed on Fridays for UPS Next Day Air will arrive on Monday.

Restricted Items

Lipo Batteries: Due to regulatory restrictions, lipo batteries cannot be shipped outside of the United States. Within the United States, they can not be shipped via any priority or air mailing methods, and must ship ground.

Liquid-Containing Items: Any product containing liquids, regardless of its viscosity, can not be shipped outside the United States.

Forwarding Address Orders

Payments: Due to our standard payment policy for matching billing & shipping addresses when it comes to first time orders, all forwarding orders are required to be processed via PayPal. A credit card with mismatched billing to the shipping address will not be accepted.

Delivery Issues: Pyrodrone is not responsible for any delivery, forwarding, or lost package issues for any forwarding address orders. All disputes must be handled with your forwarder or agent directly. We are able to provide proof of purchase or invoices if necessary, but can not be held responsible or cooperate with forwarding agents for resolutions. You assume all risks when placing an order with Pyrodrone that ships to a forwarder.

Shipping Insurance (ShipTection)

Coverage: ShipTection offers coverage for lost, stolen, or damaged packages during transit. Please note that ShipTection protection only covers the declared value of the insured items in your order. It does not cover any additional charges, including but not limited to shipping fees, taxes, duties, or any other service-related costs. Customers are responsible for these expenses even in the event of a lost, stolen, or damaged package.

Availability: ShipTection is available when checking out directly on our website and is pre-selected by default for your convenience. It may not be available when using ShopPay or PayPal Express checkout; customers must manually opt-in during checkout.

Claims: Customers are required to file claims directly with ShipTection. Pyrodrone serves as a facilitator for claim guidance but does not handle claims directly.

Accidental Purchase: You may request a refund for your ShipTection insurance fee, as long as your order has not yet been fulfilled or dispatched. Please note this will void any coverage on your order.

Final Sale: ShipTection is not eligible to be refunded on any orders with a previously fulfilled or shipped status.

Billing Verification

Billing Address: All orders placed with Pyrodrone must include billing and shipping details that match the billing address registered with the card issuer. It is the customer’s responsibility to provide accurate billing and shipping information at checkout.

Verification: Pyrodrone reserves the right to verify billing details against the issuing bank’s records. If the billing information provided does not match the card issuer’s records, Pyrodrone may request additional documentation or verification from the customer before processing the order; and/or update the shipping address to match the authorized billing address on file with the card issuer as a security measure.

Terms Agreement: By placing an order with Pyrodrone, the customer acknowledges and agrees that orders shipped to the billing address registered with the card issuer are considered validly fulfilled. Customers may not dispute, charge back, or otherwise challenge the transaction on the basis that the order was shipped to the verified billing address rather than the shipping address entered at checkout. Requests for reshipments due to mismatched billing/shipping information are not guaranteed and may be subject to additional review or costs.

Additional Considerations

International Transit Times:

•USPS First Class International is budget-friendly but lacks reliability and robust tracking.

•For faster, more dependable delivery, DHL Express is highly recommended.

Returned Shipments: Misrouted or returned shipments will not be re-dispatched until received back at Pyrodrone headquarters. Customers are liable for any re-shipping fees. Pyrodrone does not offer shipping fee refunds for failed deliveries.

If you have any further questions or require assistance, please contact our support team.

Updated January 2025

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At Pyrodrone, we are committed to customer satisfaction and transparency in our return process. This policy outlines all the terms and conditions under which we accept returns. By purchasing from Pyrodrone, you agree to the following terms:

1. Return Eligibility

Return Period: Returns are accepted within 30 days of the original purchase date. Requests made beyond this period will not be considered.

Condition of Products: Only items that are brand new, unused, and unopened are eligible for return. The packaging, seals, protective films, and any other components of the product must be untouched. The product must be in the exact condition as when it was delivered.

Original Components: All original components and accessories must be returned with the product, including packaging, instruction manuals, cables, and any promotional items. Failure to return any component will result in the rejection of your return request.

2. Promotional Items

•If the product being returned was accompanied by a promotional item (such as a free gift), that promotional item must also be returned. If not returned, the retail price of the promotional item will be deducted from the refund or store credit.

•Promotional discounts (ie. Black Friday, Cyber Monday, Memorial Day, Holiday, Independence Day, Seasonal Sales) are not eligible for return, and are final sale.

3. Refunds and Store Credit

Store Credit: All returns are processed as store credit in the form of a Pyrodrone gift card.

Refunds: If a refund is preferred instead of store credit, it must be requested before the store credit is processed. Refunds are issued to the original payment method. Refunds requested after 30 days from the original purchase date will not include sales tax, as these taxes are automatically remitted to the respective tax authorities at the end of each calendar month.

Restocking Fee (Refund Only): Returns where refunds are requested are subject to a 3% restocking fee if the reimbursement amount is over $500.00 USD. Please note that the 3% restocking fee also applies to order cancellations, regardless of when the request is made after the order is placed. This includes cancellations made shortly after purchase, as payment processing and administrative costs are incurred immediately upon order submission.

4. Return Merchandise Authorization (RMA)

Requesting a Return: To initiate a return, you must first contact our customer support team at support @pyrodrone .com to request a Return Merchandise Authorization (RMA) number. Returns sent without prior authorization or an issued RMA will not be processed and may be lost in our system, for which Pyrodrone is not responsible.

RMA Expiration: RMA numbers expire 30 days after being issued. If the RMA expires before the product is returned, a new RMA cannot be issued for the same order.

5. Return Shipping Costs

Customer Responsibility: Customers are responsible for all return shipping fees unless the return is due to a mistake on Pyrodrone’s part (e.g., wrong item shipped) or a defective product that requires replacement. In such cases, Pyrodrone will cover the return shipping cost.

Tracking: We strongly recommend that customers use a shipping service with tracking information for their returns. Pyrodrone is not responsible for any lost, misrouted, or stolen return packages during transit.

Packaging for Returns: Customers are responsible for ensuring that returned items are securely packaged with appropriate protective materials (such as bubble wrap, packing peanuts, or padding) to avoid damage in transit. Pyrodrone will not be held responsible for any damages incurred during the return shipping process.

6. Inspection and Acceptance of Returns

Condition Upon Arrival: All returned items are subject to inspection upon arrival. If the product shows signs of being opened, used, tampered with, or damaged in any way, the return will be denied.

Return Slip: Must be included inside the returning package. The internal ID must match the provided slip PDF file during a return approval. Failure to include the RMA slip will result in the package being held for reshipment (see below for denial of returns).

Denial of Returns: If a return is denied, the customer will be responsible for the return shipping costs to have the item sent back to them. Failure to pay the return shipping costs within 30 days will result in the product being discarded. Pyrodrone can not be held responsible for any damage or loss occurred during transit for any reshipments. If you wish to protect your items, you may request to purchase insurance on the shipment.

7. Exclusions to Returns

•Pyrodrone cannot accept the return of:

•Any items that have been opened, used, or tampered with.

•Items that have been soldered, installed, binded to a radio, or had settings changed.

•Personalized or customized products.

•Gift cards of any value, or other final sale items.

•Clearance section items / special discount items.

Restocking Fee for Open Box Items: At Pyrodrone’s discretion, some open-box returns may be accepted with a 15% restocking fee. These items will be resold under our clearance section as "open-box" items and will not be represented as new.

8. Non-Refundable Items

Certain items are non-returnable under any circumstances, including but not limited to:

•Used or installed electronics.

•Items with visible signs of tampering or customization.

9. Unauthorized Returns

Returns sent without prior authorization (i.e., without an RMA number) will not be processed and will be returned to the customer at their expense. If the customer fails to pay the return shipping costs within 30 days, the product will be discarded. Additionally, since the RMA is not registered in our returns system, there is a high chance your package may not get identified by our receiving team & get lost in the system. Pyrodrone is not responsible for such cases.

10. Final Decision

All decisions regarding returns are at the discretion of Pyrodrone staff. Pyrodrone reserves the right to deny any return request for any reason.

11. Responsibility of Customer

Return Shipping Costs: If a return is denied, the customer must cover any return shipping fees.

Packaging for Returns: Customers are responsible for ensuring that products are properly packaged for safe transit. Any damage to the item during return shipping is not the responsibility of Pyrodrone.

12. Failure to Pay Return Shipping Fees

If the customer fails to pay the return shipping fees for a denied return within 30 days, Pyrodrone will discard the item.

Returns under the following circumstances will not be approved:

•Returned items with a different serial number from what was authorized for return (ie. DJI Products).

•Item damaged in during shipment when returning to Pyrodrone.

•Cosmetic defects, which do not interfere with product functionality.

•Items that were special ordered or custom configured.

•Any signs of use, binding, power-up, soldering, or broken manufacturer seals.

•Please see Section 6 of the Return Policy for denial of return procedure.

•Pyrodrone staff makes the final decision on all returns. We reserve the right to refuse a return for any justifiable reason within our policy.

By purchasing from Pyrodrone, you agree to comply with all the terms and conditions outlined in this return policy. For any questions or further clarification, please contact our support team at support @pyrodrone .com .

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