Men's On Cloudsurfer Max (wide)

We have a 30-day return policy on shoes, which means you have 30 days after receiving your item to request a return. To be eligible for a return, shoes must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase. Shoely Yours members have an extended return policy in which shoes can be returned to us in worn or used condition.To start a return, you can contact us at hello@shoely.com . Please note that returns will need to be sent to the following address: 4563 Toyon Road Riverside CA 92504

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@shoely.com .

The FEEL GREAT GuaranteeShoely Custom Insoles and Shoely At-Home Custom Shoe Fittings come with a complete satisfaction guarantee. If you are unsatisfied with your product or service, reach out to us at hello@shoely.com and we'll make it right or refund you if we can't.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shoely.com.

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