Memory Foam Lumbar Cushion - Support Your Back!

Processing Time

All orders are processed within 1–3 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or holidays.

Shipping Time

Estimated delivery times:

* United States: 7–15 business days* Canada: 7–18 business days* United Kingdom: 7–15 business days* Australia & New Zealand: 7–15 business days* Europe: 7–20 business days* Rest of the World: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout. We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 2–5 business days to update.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing an order. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us and we will work with the shipping carrier to assist you.

Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes imposed by your local government. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding your shipment, please contact us at:

Email: velouraluxevera@gmail.com

Thank you for shopping with Leura Avenue!

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at henryderek919@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at henryderek919@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at velouraluxevera@gmail.com

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