Medunjess 65" Freestanding Tub Solid Surface Soaking Bathtub

Shipping Info

Free Standard Shipping (Contiguous U.S.)

We offer free standard shipping within the contiguous United States (48 states).

Excludes: Alaska, Hawaii, Puerto Rico, U.S. territories, and other non-contiguous areas.

Shipping to Alaska, Hawaii & Other Areas

For Alaska, Hawaii, and other special/remote areas, please contact sales@medunjess.com to confirm the shipping cost. Any additional shipping fees must be paid by the customer before shipment.

Carriers

Most orders are shipped via UPS or FedEx (carrier may vary depending on package size and destination).

Shipping & Delivery Estimates

Receiving time = Processing time +Shipping time

All time estimates are based on business days (excluding weekends and holidays).

Small Package(Faucets, showerheads, etc.)

Order processing time: 1-3 business days

Shipping time: 3-5 business days

Big Package(Bathtubs, shower doors, etc.)

Order processing time: 1-3 business days

Shipping time: 3-7 business days

Pre-sale Products

•Estimated lead time: 4-6 weeks

Note:

•If you purchase an item that is in stock, your order will usually be shipped the next business day. However, processing may take longer during peak periods.

•Our items are stored in our U.S. warehouse and can generally be shipped within 48 hours on business days.

•Delays may occur due to force majeure (e.g., extreme weather, carrier disruptions, natural disasters, or other events beyond our control).

Delivery & Signature (Large Packages)

Large items (such as bathtubs and shower doors) are delivered to your doorstep.A signature is required at delivery.

Please ensure an adult is available to receive the shipment and inspect the outer packaging upon arrival.

Signature Service & Returned Shipments (Small Packages)

If you add signature service for a small package and the carrier returns it due to no one available to sign, the customer is responsible for the return and re-shipping costs.

Lost or Damaged Packages

Damaged or Missing Items

If your package arrives damaged, or if you are missing any items, please contact us within 48 hours of delivery:

Support Email: sales@medunjess.com

Please save the box and all packing materials, as the carrier may require an inspection, pickup, or supporting photos.

To help us resolve your case faster, please provide:

•Order number

•Photos of the outer packaging (all sides), shipping label, inner protective materials, and the damaged/missing parts

Marked "Delivered" but Not Received

If tracking shows Delivered but you cannot locate the item:

•Contact the shipping carrier as soon as possible to request an investigation.

•If the carrier confirms the package is lost, please file a claim with the carrier immediately.

•Then email sales@medunjess.com with the claim evidence, and we will arrange a re-shipment as soon as possible.

Product Warranty Policy

All products are warranted to the original owner to be free of manufacturing and mechanical defects from the date of the original purchase. If a defect is found, we will provide a replacement part or product, or make an appropriate adjustment.

Warranty Exclusions

Normal wear and tear from daily use is not covered. For example, materials such as copper, bronze, nickel, teak, and bamboo without a protective varnish or finish may naturally change over time with normal use.

Other exclusions include damage caused by:

•Installation, replacement, or repair

•Improper cleaning

•Misuse or neglect

Warranty Support

If you have any question, please email us at: sales@medunjess.com

Contact - Medunjess - Checkout

Medunjess Returns & After-Sales Policy

We take pride in supplying high-quality bathroom products and want you to be completely satisfied with your purchase. Many Medunjess items are made to order or customized, so please review measurements, specifications, and installation requirements carefully before placing your order.

This policy explains how we handle order changes, returns, and product issues.

1. Custom & Non-Returnable Items

Most Medunjess products are manufactured to order or configured based on your selection of size, finish, and specification. For this reason:

Fully customized items (special sizes, non-standard finishes, project-specific products) are non-returnable except where they are faulty, damaged in transit, or not as described.

Standard products may be eligible for change-of-mind returns under the conditions set out below.

If you are unsure whether a product is considered custom or standard, please contact us before placing your order.

2. Cancelling or Modifying an Order

If you need to cancel or change your order details (product, quantity, address, contact information):

•Please contact us within 12 hours of placing your order.

•If production or shipping has already started, we may not be able to cancel or modify the order.

•Where the order has been dispatched, any cancellation will be treated as a change-of-mind return, and you will be responsible for any shipping and return costs incurred.

To request a change or cancellation, please email us at sales@medunjess.com with your order number and details of your request.

3. Change-of-Mind Returns (No Quality Issue)

If you no longer want the product for reasons unrelated to quality (e.g. change of mind, incorrect size ordered, project cancelled), we may accept a return subject to the following conditions:

•You must contact us within 30 days of receipt of the goods.

•The product must be:

•In brand-new condition

Uninstalled and unused

•With no missing parts

•In the original, undamaged packaging with all inserts

•With all mounting hardware, accessories, and instructions included

•Change-of-mind returns are not available for:

•Fully customized items

•Clearance or final-sale items

•Products marked as “Non-Returnable” on the product page

For approved change-of-mind returns:

•The customer is responsible for all return shipping costs.

•You are responsible for packing the items securely to prevent damage in transit.

•Once the goods are received and inspected, we will:

•Confirm acceptance by email

•Process a refund within 7 days to the original payment method

•If the product is returned incomplete, used, installed, or not in resalable condition, we may:

•Reject the return and return the item to you, or

•Apply a reasonable deduction to the refund to reflect the loss in value

4. Damaged, Faulty, or Incorrect Items

We carefully inspect all items before dispatch. If, despite this, your order arrives damaged, faulty, or not as described, we will work with you to resolve the issue as quickly as possible.

4.1 Inspecting Your Delivery

•Please inspect the packaging and products on delivery wherever possible.

•If there is visible damage, missing items, or you suspect the wrong product was sent, please:

•Note this with the delivery driver if possible

•Take clear photos of the product, packaging, and shipping labels

4.2 Reporting an Issue

If you discover a problem after delivery:

•For visible damage, missing parts, or incorrect items, please contact us within 48 hours of receipt.

•For product faults that become apparent after unboxing or installation, please contact us within 30 days of receipt where possible.

When you contact us, please include:

•Your order number

•A description of the issue

•Clear photos or a short video showing:

•The product

•The area of damage or fault

•The packaging and shipping labels (for transit damage)

Email all information to sales@medunjess.com .

4.3 Our Resolution

Where goods are confirmed to be:

Damaged in transit

Faulty

Incorrectly supplied

Medunjess will, at our discretion:

•Arrange a replacement of the affected item(s), or

•Arrange a repair where appropriate, or

•Provide a refund for the affected item(s)

For approved cases where the fault or damage is not caused by misuse or incorrect installation:

•We will cover the return shipping cost or provide a pre-paid return label where applicable.

•We do NOT cover costs arising from:

•Unauthorized repair or installation work

•Third-party labour charges not agreed in advance

5. Return Eligibility & Non-Returnable Items

The following items are generally non-returnable unless faulty, damaged in transit, or not as described:

•Customized or made-to-order products

•Clearance or final-sale items

•Products that have been installed, used, or altered

•Items returned without original packaging or with missing parts

•Items returned without prior authorization from Medunjess

Any unauthorized returns sent to our warehouse or courier depot may be refused and returned to sender. Please always contact us first before sending anything back.

6. How to Start a Return or After-Sales Request

Please DO NOT discard any packaging or accessories until your issue has been resolved.

To start a return or product issue inquiry:

1. Email sales@medunjess.com with:

•Your order number

•Photos/video of the product and packaging

•A description of the issue or reason for return

2. Our customer care team will:

•Review your request and documentation

•Confirm whether your item is eligible for return/replacement

•Provide next steps and, where applicable, return instructions

3. Once a return is approved:

•We will provide packing guidance and, where applicable, a return label

•You must pack the item securely, ideally in the original outer carton with internal protection

•For self-arranged returns, please use a tracked and insured shipping service and share the tracking number with us

4. After we receive and inspect the item:

•We will confirm the result of the inspection by email

•We will issue a refund or arrange a replacement within 7 days of inspection

7. Undeliverable or Refused Deliveries

If a shipment is returned to us because it was:

•Refused at delivery

•Sent to an incorrect or incomplete address provided by the customer

•Undeliverable due to lack of contact or signature where required

•then:

•We may deduct any additional shipping, storage, or handling costs incurred from any refund due.

•If you still wish to receive the goods, additional re-delivery charges may apply.

Please ensure your delivery details and contact information are accurate and that someone is available to receive the shipment.

8. Warranty & After-Sales Support

After the returns period has passed, Medunjess continues to support our products through warranty and after-sales service in accordance with the product category and region.

•Warranty typically covers manufacturing defects in materials and workmanship.

•It does not cover damage caused by improper installation, misuse, lack of maintenance, or normal wear and tear.

If you experience a product issue outside the return window, please contact us at sales@medunjess.com with your order number and photos, and our team will advise on the best solution.

9. Contact Medunjess

For all questions about orders, returns, or product support, please contact:

Email: sales@medunjess.com

Our team will respond as soon as possible with guidance tailored to your specific situation.

Contact - Medunjess - Checkout