Maxima House MATILDE Dining set

Free Shipping:All orders include free standard shipping within the United States.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1–2 business days. Transit times vary from 5-7 business days.

Check the status of your order:

To check the status of your order, you may refer to the tracking number provided by us, or you can also contact us.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@bedsofahub.com.

There is no shipping outside the USA.

Missing item:

In case of a missing item, please contact us at sales@bedsofahub.com.

Shipping Options

Our base "Curb-side" shipping: Curbside delivery means that the shipper will bring the package to your address, pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and push the package(s) onto the sidewalk in front of your house.If there is not an incline or stairs leading to your house, they may wheel the package(s) to your door.

This option usually takes between 5-7 days to arrive at your doorstep after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering.

Threshold Shipping: This involves the item being brought onto your porch or into a sheltered or garage area.

White Glove Delivery: White glove delivery is a specialized service that goes beyond standard shipping and delivery. It is designed to provide an exceptional level of care and attention to both the product and the customer experience. This service typically involves handling items with great care, especially fragile, valuable, or bulky items. Key elements of white glove delivery often include: In-home setup: The delivery team may assemble or install the item in the desired location, ensuring it's ready for use. Unpacking and debris removal: They will carefully unpack the item and remove all the packaging materials, leaving the area clean. Precise placement: Items are placed exactly where the customer wants them, often involving more intricate positioning or setup. Inspection and testing: In some cases, the team will check that the item works properly. This high-touch service ensures a seamless, worry-free experience for customers, often used for luxury goods, large items, or situations where extra care is needed. This service has a cost of $250 for orders up to $2500, $350 for orders between $2501 and $5000, and $500 for orders above $5000.

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We're grateful you chose Bed & Sofa Hub. To qualify for a refund, please return your purchase within 30 days from the order’s delivery date. The refund will be issued through the same payment method you used originally.

We strive to ensure our quality furniture arrives in pristine condition. If you discover any damage, please reach out to us immediately. For any queries or concerns, our customer support team is here to help.

How to return a faulty or damaged item

•Claims for damaged items will not be accepted after 30 days of receipt.

•Please inform us within 24 hours of delivery if an item arrives damaged. (Retain all original packaging for claim purposes.)

Email clear photographs of the damaged items to sales@bedsofahub.com immediately upon discovering the damage.

•Photographs of the damaged items may be requested as part of the return process.

•Do not initiate the return process before notifying us.

•We may offer a replacement, part, discount, or local repair at our discretion. If these solutions are unsatisfactory, you may return the item(s) for a refund. Bed & Sofa Hub may request the return of the defective item before providing a replacement.

Returning an unwanted item

•Unwanted items can’t be returned after 30 days of receiving them.

•If you are returning an unwanted item, it must not be damaged or marked. We allow you 30 days from the date of delivery to inspect your goods to make sure that they are what you want. If you are not sure you are going to keep your item(s), all we ask is that you leave all tags, mattress packaging, etc. intact; only remove these items once you are sure you are keeping them.

•You will be required to arrange for a courier to send your parcel back to us. Unwanted items returned to us are done so at your own expense.

•If your order is customized (including but not limited to the color, fabric, and chaise of the sofa), a return is not accepted at the moment. I hope you can understand.

If you need us to arrange the return for you, feel free to contact us by email or chat. You will need to pay the return or collection costs. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee plus return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs, depending on the product.

Custom-made products :

•Items that are made-to-order, custom-made, or made in the customer's own material (COM) can not be returned, exchanged, or refunded. Deposits are non-refundable.

•Color issues are normal due to different devices. Thus, it will also be considered a return of an unwanted product if you decide to return it.

Return Steps

•Please send an email to sales@bedsofahub.com, chat with us, or call us at (302) 208-5072.

•Wrap the item in the original packaging.

•Send the item back to our depot. Once our depot receives your return, we will begin processing it.

•Your refund can take up to 7 working days from the date of receiving your order.

What if I want to cancel it before it arrives?

Simply contact us at sales@bedsofahub.com and we will assist you with your cancellation. All products canceled after confirmation will be charged 10% of the order amount.

•If you need to cancel your order before delivery for any reason, please let us know at least 5 working days before your delivery date.

•If you need to cancel your order for a customized product before it arrives due to some force majeure (such as earthquakes, natural disasters, wars, national policies, or shipping delays), 25% of the order amount will be charged as a cancellation fee.

•In cases where a customer requests a delayed delivery for an in-stock item but later cancels the order before it's dispatched, any associated banking and credit card fees may be deducted from the payment.

What if the item is damaged when it arrives or you are sent the wrong item?

•If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair, or replacement.

How long will my refund take?

•For security reasons, we can only make refunds to the original payment method you used to place your order. It usually takes about 7 working days to reach your account. Please contact us if you have not received your refund.

•We are only able to issue refunds via the original method used for payment on the order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund.

•A collection charge and processing fee may apply to your refund.

More questions?

If you have any questions concerning our return policy, please send an email to sales@bedsofahub.com, chat with us, or call us at (302) 208-5072.

About clearance products

•We do not accept any returns for clearance products. Please make sure you acknowledge this before ordering.

About rejected deliveries

•If you reject a delivery for any reason, you will need to pay a 25% restocking fee.

Can I change my existing order?

•Once you've placed an order, you won’t be able to make changes to what you have ordered if it is a made-to-order item, but you will be able to change contact and delivery details through your My Order page.

Damager/faulty made-to-item Should a made-to-order item be received damaged or defective, after inspection, the item will be repaired or a replacement will be arranged at no cost to the client. However, this is dependent on the client taking the following action: On receipt of the goods, inspect the packaging before opening it and photograph any external damage. The courier company or driver must be informed directly upon delivery, and all packaging must be kept as the courier company must view the contents for any claim to be accepted. Failure to do so will be taken as acceptance by you that all goods were received in perfect condition and no claim can be made for a repair or replacement. Unpack and inspect your purchases immediately upon receipt, as no claim for replacement due to delivery damage or defect can be made after three days. Any claim regarding a damaged or defective item must be made at once by email with photographic evidence. Whenever a made-to-order product is returned by a client, it must be adequately packed in the original packaging to prevent further damage.

Actual photos of damage must be emailed to sales@bedsofahub.com immediately after receipt of the order. We do not collect any return items. We either a) send replacement parts or b) pay compensation for items damaged or missing. A warranty is void in all cases whereby any item has been modified from its original condition. If you do not wish to accept our offer to replace or repair the item, then the item must be returned to us for a refund. The cost of the return will be at the client's expense, as we do not collect return items. Please remember to retain the original packaging! If the item is damaged, the packaging is considered evidence in a claim. In the event of a problem, please contact us as soon as possible.

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