Maxi Mesh Romper

Shipping within the USA

We offer standard shipping that is delivered within the USA on average between 3-7 business days, with a tracking number and delivery confirmation number emailed to you. Please note some carriers take several days for the tracking to update after we have handed off the package to them.

Orders normally ship out within 1-2 business days from our warehouse located in Las Vegas, NV. Business days are Monday - Friday excluding weekends and federal holidays. Please note there may be a delay in shipping during and immediately after we have a large sale or product drop, as we have a large influx of orders to pack.

Express 2-4 business day transit time shipping is offered for a separate charge. Business days are Monday - Friday excluding federal holidays. Orders placed after 12 pm will not be processed until the following business day.

It is the customer's responsibility to make sure they have entered their correct shipping address, including apartment or suite number if necessary. Refunds or reshipments will not be made for incorrect addresses. We are unable to change the shipping address once the order is packed and/or shipped out from our fulfillment center.

If you have entered the incorrect address on your order or ordered in error, you have 60 minutes from the time you ordered to cancel your order. The only way to cancel the order is through the "Cancel" button at the bottom of your order confirmation email. We use a 3rd party fulfillment center that works day and night shifts. Emailing us to cancel your order does not guarantee that it will be cancelled in time.

We do not refund shipping costs if a order arrives later than expected. Please note we are not personally delivering your package and have no control over the shipping carriers, as they are independent companies. We use a variety of carriers including but not limited to USPS, Fedex, DHL, UPS, and Ontrac. Our third party logistics warehouse chooses the best carrier based on the delivery location and package dimensions.

Shipping insurance for USA based orders is offered for $2.15 at checkout which is bundled with easy/free returns. To file a shipping insurance claim click here . Claims must be filed within 14 days or delivery or 30 days of ordering. Please note if you removed checkout+ from your cart at checkout, you do not have shipping insurance and any claims filed will be denied. Orders that are reshipped through insurance claims are only eligible for store credit if a return is requested and only eligible to ship to the same address as on the order.

Any claim must be made within 30 days of ordering and/or 14 days of delivery, whichever is sooner. Please note that orders that are reshipped through insurance claims are only eligible for store credit if a return is requested and only eligible to ship to the same address as on the order.

International Shipping

Our international shipping charges now INCLUDE duty/vat. We ship with a tracking number and delivery is usually within 10-14 business days. A tracking number and delivery confirmation email will be sent.

It is the customer's responsibility to make sure they have entered their correct contact information, shipping address, including apartment or suite number if necessary. Refunds or re-shipments will not be made for incorrect addresses.

EU RIGHT OF WITHDRAWAL

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason. To exercise your right of withdrawal, CLICK HERE .

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund. We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us. This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

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C L ICK HERE TO START A RETURN

USA Customers have the option to select between these return options:

•Store Credit - free return shipping for store credit for the product purchase price.

•Exchange - free return shipping with purchase of outgoing shipping for new item.

•Refund - to your original payment method minus the return shipping/processing fee. This is determined based on the package weight and zip code it is shipping back from. If you have opted for checkout+ the return shipping fee does not apply.

INTERNATIONAL Customers have the option to select between these return options:

•Store Credit - for the product purchase price. Customer pays return shipping using their own carrier of choice.

•Exchange - with purchase of outgoing shipping for new item. Customer pays return shipping using their own carrier of choice.

•Refund - to your original payment method. Customer pays return shipping using their own carrier of choice.

Please write "USA Returned Goods" on the outside of the package. Please note any duty/vat paid is not refundable outside of the EU.

The below applies to both domestic and international returns:

You may request to return your unwanted items within 30 days of ordering. Items must be unused, unworn, with a hangtag attached, unwashed, and free of pet hair. Items shipped back without our authorization can not be processed in our warehouse facility and will not be eligible for a refund or credit. All non permanently attached components of the garment that were sold with the garment must be returned in order to receive credit, refund, or exchange. Example of these items are separate belts, linings, lacing/ties, and collar pins. Items sold as a set must have all items of the set returned. It is the customer's responsibility to ensure that the return item is properly packaged in a suitable box or mailer and sufficiently closed with packaging tape. Refunds or exchanges will not be granted for returns that are sent to us as empty packages or containing incorrect merchandise.

Returns must be shipped out within 10 days of receiving the return shipping label.

Claims for damages, incorrect product, or shortages must be made within 7 days of receipt.

Please note we take up to 3 business days from receipt of return package to process the refund or store credit code.

Exchanges will be shipped out upon receipt & inspection of the returned item.

After the second exchange on the same order, only store credit will be provided if a 3rd return is requested.

Final Sale Items will be marked as final sale in the product description (these will be clearly labeled as such) and are not eligible for store credit or refund.

We reserve the rights to refuse a refund or credit for items that are not in a re-sellable condition - regardless of the presence of original hangtag and whether the item was worn or not, refunds will not be issued for items that we determine cannot be resold. We may make such determination based on a variety of factors including, but not limited to; the appearance, smell, and/or general condition of the item when it's returned to us. Product returned with animal hair on it will not be refunded or given store credit. Returns that are rejected will not be processed. If the customer wants the rejected item or an unauthorized return sent back to them, they will need to pay for return shipping and send us the return label within 14 days. Unauthorized returns will only be held for 14 days before being discarded.

We reserve the right to refuse future service to customers who abuse our return policy and/or shipping insurance policy.

Orders that are marked as delivered and reshipped at our discretion, or through shipping insurance are not eligible for monetary refund, these orders will be eligible for store credit only if a return is requested. In addition, orders marked as delivered are only eligible for reshipment if a claim is approved, not for monetary refund.

Please note many of our items are delicate and require special care instructions as noted on your care label. Returns or credit will not be issued for damages to clothing that are laundered differently than our care instructions.

EU RIGHT OF WITHDRAWAL

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason. To exercise your right of withdrawal, CLICK HERE .

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund. We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us. This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

DECOR RETURNS

Home Decor returns must be in the original packaging still. Opened blankets are not eligible for return as they can not be repackaged to be resold.

SWIMWEAR RETURNS

For hygiene reasons, swimwear must have the inner crotch hygiene seal intact. Please try on your swimsuit with undergarments on.

HANDBAG RETURNS

To return your handbag please wrap it carefully in the original velvet dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.

SHOE RETURNS:

Shoes must be unworn, unscuffed with no markings on the bottom of the shoe. Please try on your shoes on a soft surface to prevent scratching of the sole. All original packaging must be intact including the branded shoe box and must go back in original outer shipping box or suitable sized one. Do not use the branded shoe box as the return shipping box.

NON-RETURNABLE ITEMS: Jewelry, sunglasses, tights, and candles are non-returnable. Any other items will be marked as Final Sale on the product page.

Contact - Midnight Hour - Checkout