Matcha

Last updated: 2026

At Bear Hug Brew & Co., we want you to be completely satisfied with your purchase. Please read our Returns & Refunds Policy carefully to understand your rights and how we handle returns, exchanges, and refunds.

1. Perishable Goods (Coffee & Tea)

Due to the perishable nature of our coffee and tea products, we do not accept returns or exchanges on opened or used items.

However, we will gladly offer a replacement or refund if:

You received the wrong item

Your order arrived damaged or defective

There is a quality issue with the product

To be eligible, you must contact us within 7 days of delivery and provide:

Your order number

A description of the issue

Photos of the product and packaging (if applicable)

We may offer a refund, replacement, or store credit depending on the situation.

2. Non-Perishable Items (Merchandise)

For non-perishable items such as mugs, apparel, brewing equipment, or accessories, we accept returns under the following conditions:

Item must be unused, unworn, and in original packaging

Return request must be made within 30 days of delivery

Proof of purchase is required

Once approved, you will receive instructions on how to return the item.

3. Non-Returnable Items

The following items are not eligible for return:

Opened coffee or tea products

Gift cards or digital products

Sale or clearance items (unless defective)

Personalized or custom-made items

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method

Please allow 5–10 business days for the refund to appear in your account

Shipping costs are non-refundable, unless the return is due to our error.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect.If you need an exchange, contact us at:

📧 Email: s upport@bearhugbrew.com

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a trackable shipping service. We are not responsible for lost returns.

7. Cancellations

Orders can be cancelled within 2 hours of purchase, provided they have not yet been processed or shipped.

Once an order has shipped, it falls under our standard return policy.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Bear Hug Brew & Co.Email: sup port@bearhugbrew.com Website: www.bearhugbrew.com

This policy is governed by and interpreted under the law of USA/CA.

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