Marcee Romper Black

USA

*ALL U.S. ORDERS ARE FULFILLED DOMESTICALLY AND SHIPPED FROM A U.S.- BASED DISTRIBUTION CENTER.

Applies to 48 Contiguous States

FREE when you spend over $50

Our Free Standard shipping service will arrive within 3-6 business days.

Please note: All orders placed after 2PM PT, Mon-Fri, will ship the following business day. This will be considered the first business day and will be scanned in transit once received by our courier.

Orders under $50: Flat rate charge of $6.99 for 3-6 Day Shipping.

EXPRESS SHIPPING - $3.99 when you spend over $50 (or $9.99)

Our 3-4 day shipping service arrives after 3 business days for west coast delivery, and 4 business days for east coast delivery.

Please note: All orders placed after 2PM PT, Mon-Fri, will ship the following business day. This will be considered the first business day and will be scanned in transit once received by our courier.

*THIS OPTION MAY NOT BE AVAILABLE DURING PEAK HOLIDAY TIMES

EXPEDITED SHIPPING - $15.99 when you spend over $50 (or $22.99)

The 2-Day shipping option is a 2 business day service. Please allow an extra day due to Covid.

*THIS OPTION MAY NOT BE AVAILABLE DURING PEAK HOLIDAY TIMES

OVERNIGHT/NEXT BUSINESS DAY SHIPPING - $22.99 when you spend over $50 (or $27.99)

The Overnight/Next Business Day shipping option is our fastest shipping option!

Important notice: All orders must be placed no later than 2PM PT to be processed in time for next day delivery. This option is available for USA customers only.

*THIS OPTION MAY NOT BE AVAILABLE DURING PEAK HOLIDAY TIMES

LOCAL NEXT BUSINESS DAY - $3.99 when you spend over $50 (or $9.99)

Available for select zip codes in the Greater Los Angeles area - Click here for eligible* zipcodes

No Signature Required

No PO Box or Parcel Locker delivery available

Must place order before 2 pm PST. All orders placed after 2PM PST, Mon-Fri, will ship the following business day.

Track Your Order

Once your order is packed and leaves our warehouse, you will receive an email with a tracking number.

USA - Hawaii & Alaska

*ALL U.S. ORDERS ARE FULFILLED DOMESTICALLY AND SHIPPED FROM A U.S.- BASED DISTRIBUTION CENTER.

FREE STANDARD SHIPPING (3-6 days) when you spend over $50

Orders under $50: Flat rate charge of $9.99 for standard shipping.

2 Business Day Shipping: Flat rate charge of $15.00 for orders over $50. $20.00 for orders under $50.

CANADA

FREE STANDARD SHIPPING (plus Duties/GST/Taxes paid at checkout) when you spend over $50 USD

Orders under $50 USD: Flat rate charge of $12.99 USD

Standard shipping: 5-7 business days

Express Shipping: 2-3 business days with flat rate charge of $19.99 for o rders under $50 USD (or $29.99).

Please note: Once your order is placed, we are not able to update shipping addresses on international orders. Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped.

UK & EUROPE

Shop on our UK site for local shipping and local returns!

AUSTRALIA & NEW ZEALAND

Please note: For faster shipping, we recommend shopping on our AU store

* Duties/GST/Taxes paid at checkout, nothing extra to pay at customs *

Standard Shipping: 4-6 business days with a flat rate charge of $12.99 for orders over $50 (or $16.99).

Express Shipping: 2-3 business days with a flat rate charge of $24.99 for orders over $50 (or $29.99).

Please note: Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped

ASIA

Applies to, Hong Kong, Japan, Singapore, and South Korea:

Please note: For faster shipping, we recommend shopping on our AU store

* Duties/GST/Taxes paid at checkout, nothing extra to pay at customs *

Standard Shipping: 4-6 business days with a flat rate charge of $12.99 for orders over $50 (or $16.99).

Express Shipping: 2-3 business days with a flat rate charge of $24.99 for orders over $50 (or $29.99).

*THE ABOVE IS SUBJECT TO CHANGE DURING PEAK HOLIDAY TIMES

ALL OTHER COUNTRIES (EXCLUDING THE UNITED STATES)

Standard Shipping: 5-12 business days with a flat rate charge of $14.99.

Express Shipping: 3-4 business days with a flat rate charge of $39.99.

*THE ABOVE IS SUBJECT TO CHANGE DURING PEAK HOLIDAY TIMES

We are not currently shipping to the following countries:

Afghanistan, Bahrain, Belarus, Bhutan, Brunei, Congo - Kinshasa, Central African Republic, Chad, China, Crimea, Cuba, Guam, Haiti, Iran, Israel, Johnston Island, Kuwait, Laos, Liberia, Libya, Marshall Islands, Micronesia, Mongolia, Myanmar (Burma), North Korea, Northern Mariana Islands, Oman, Palau, Palestine, Papua New Guinea, Qatar, Russia, Saipan, Samoa, Solomon Islands, Somalia, Somaliland, South Sudan, Sudan, Swaziland, Syria, Timor-Leste, Tokelau Islands, Turkmenistan, Ukraine, United Arab Emirates, US Minor Outlying Islands ( Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, and Wake Island), Wake Islands and Yemen.

DUTIES & TAXES FOR ALL OTHER COUNTRIES (EXCLUDING THE UNITED STATES)

For the following countries Duties/GST/Taxes are paid by the customer at checkout - nothing extra to pay at customs: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Scotland (U.K.), Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden.

For all other countries (excluding the United States), payment of Duties & Taxes must be paid by the customer upon entry (not at checkout).

Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped.

BOOK A RETURN NOW:

Please follow the instructions, depending on your order number.

1) Order number starts with #US

If you have ordered from our US store and your order number starts with #US

•Click here to book a return with US Store

2) Order number starts #AU

If you have ordered from our AU store and your order number starts with #AU

•Click here to book a return with AU Store

RETURNS INFORMATION

Return Policy: Items can be returned within 30 days of delivery for exchange, gift card, or refund. Returns postmarked after this timeframe, or that otherwise do not meet the criteria of our return policy, are not eligible to be returned and will not be accepted. Items marked as final sale are not eligible for return or exchange.

•For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including hair tools).

•Items must be received in original condition - unworn, unwashed, with the hygienic liner (if applicable), and all vendor tags attached.

•All swimwear returns must have their hygiene seal intact. Princess Polly is not responsible for non-Princess Polly and final sale items mistakenly returned.

•If you have paid original postage to receive your order and a return is made, then this is non-refundable.

Return Options: Easy, sustainable returns available with printerless USPS QR codes or printable return labels. Printerless QR codes are also available for select orders for in-store returns at Princess Polly retail locations.

Return Processing Time: Returns can take up 7-10 business days to reach our team. All refunds and store credits are processed within 6-10 business days of our team receiving your items. Exchanges will process once our team receives your items.

Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot issue a refund. In such instances, we may need to return the items to you at your expense. Rest assured, all returned items undergo thorough inspection.

•Returned items with visible signs of use, including makeup, hair, fibers, dander, dust, dirt, deodorant, or perfume, will not be accepted.

•Returned shoes showing any signs of wear, scuffs, or markings will not be accepted.

•Returned beauty & wellness products with broken seals or signs of use will not be accepted.

•Handbags & Purses showing signs of wear and tear will not be accepted.

•Items sold as sets returned with incorrect sizes will not be accepted.

•Gift cards cannot be returned or refunded.

Policy Enforcement Notice: If we notice concerning patterns in your return behavior, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.

FREE EXCHANGES & STORE CREDIT

•We provide two exchange options: Instant Exchange or Standard Exchange

Instant Exchange: Your exchange will be ordered once submitted. A $1.00 hold will be placed on your credit card. If the item/s from an Instant Exchange are not received within 14 days, the full amount of the exchange will be charged to the card.

Standard Exchange: Your exchange order will be processed once your return is scanned by the carrier.

•All exchanges are shipped with standard shipping.

•You will receive an email with your new order number.

•We are unable to cancel exchange orders due to our extremely efficient processing times.

•Any exchanges requested that we do not have in stock will automatically be issued as a refund.

•Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.

•Store credit is issued via Gift Card and can be used to make a future purchase.

REFUNDS

•A $6.95 return shipping fee will be deducted from your refund for all domestic and UK returns. If you select store credit, the return shipping fee will be waived.

•Depending on your payment method and bank processing times, funds may take up to 10 business days to post to your account.

•All refunds will be processed back to the original payment method used to place the order.

REFUNDS WITH AFTERPAY

•When using Afterpay, you have the option to return one or all of your items for a refund.

•We'll deduct $6.95 from the refund for use of our return QR codes or shipping labels. Therefore you will still have to pay $6.95 with Afterpay.

•If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them.

•If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded. Any interest paid towards the installments is non-refundable.

•It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charges late fees for any overdue payments!

•If you have purchased multiple items but only wish to return certain items and keep your favorites this is still fine! We'll just remove the items you have returned from your Afterpay payment plan. Your original installment amounts will remain the same and your final payment(s) will be less or canceled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time! Easy!

REFUNDS WITH SHOP PAY

•When using Shop pay, you have the option to return one or all of your items for a refund. Please note, the amount will be cancelled from the final installment of your Shop Pay Payment Plan, less $6.95 for the use of our return label.

•Please note that Shop Pay adjusts your final payment first and works back to your most recent payment when applying the refund.

•If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

•If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3–10 business days.

INTERNATIONAL RETURNS

•To begin the return process, please submit your International USA Princess Polly order return here .

USA Returns Shipping Address: Princess Polly Returns, 5026 Chino Hills Pkwy, Chino, CA 91710

•Please note: International orders may be returned for a full refund; however, international customers are required to cover the return shipping cost.

•Duties, taxes, and VAT are not refunded on international returns.

•We do not provide exchanges for international orders at this time.

Return Policy: Items can be returned within 30 days of delivery for exchange, gift card, or refund. Returns postmarked after this timeframe, or that otherwise do not meet the criteria of our return policy, are not eligible to be returned and will not be accepted. Items marked as final sale are not eligible for return or exchange.

•For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including hair tools).

•Items must be received in original condition - unworn, unwashed, with the hygienic liner (if applicable), and all vendor tags attached.

•All swimwear returns must have their hygiene seal intact. Princess Polly is not responsible for non-Princess Polly and final sale items mistakenly returned.

•If you have paid original postage to receive your order and a return is made, then this is non-refundable.

Return Processing Time: All refunds and store credits are processed within 6-10 business days of our team receiving your items. Due to carrier and/or customs delays beyond our control, your return may be delayed in getting back to us.

Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot issue a refund. In such instances, we may need to return the items to you at your expense. Rest assured, all returned items undergo thorough inspection.

•Returned items with visible signs of use, including makeup, hair, fibers, dander, dust, dirt, deodorant, or perfume, will not be accepted.

•Returned shoes showing any signs of wear, scuffs, or markings will not be accepted.

•Returned beauty & wellness products with broken seals or signs of use will not be accepted.

•Handbags & Purses showing signs of wear and tear will not be accepted.

•Items sold as sets returned with incorrect sizes will not be accepted.

•Gift cards cannot be returned or refunded.

Policy Enforcement Notice: If we notice concerning patterns in your return behavior, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.

FAQS

•More questions? Check out our Returns FAQ here !