Malone Round Coffee Table

Please read below for all details related to shipping, returns, refunds, exchanges, and other useful information. Please contact us at support@tricolordeer.com if you have any questions.

Shipping

Order Processing Time

•The order processing time extends from when the customer places the order to when it is handed over to the delivery service.

•Product processing times are within 10 - 35 working days.

•Processing times vary by product; please contact our customer service for specific timelines for the products you are interested in.

•Delivery times for custom products will be determined based on the quotation.

•Please note that orders placed on weekends may experience delays.

•Our warehouse operates Monday through Friday during standard business hours, excluding holidays. We strive to minimize shipment delays during these periods.

Shipping Cost & Transit Time

Country

Estimated Delivery Time (Monday to Saturday)

Shipping Cost

Courier

USA

30-90 days

Free Shipping

Express Delivery

United Kingdom

30-90 days

Free Shipping

Express Delivery

Australia

20-70 days

Free Shipping

Express Delivery

Germany

30-90 days

Free Shipping

Express Delivery

Spain

30-90 days

Free Shipping

Express Delivery

Austria

30-90 days

Free Shipping

Express Delivery

Belgium

30-90 days

Free Shipping

Express Delivery

Netherlands

30-90 days

Free Shipping

Express Delivery

Ireland

30-90 days

Free Shipping

Express Delivery

Denmark

30-90 days

Free Shipping

Express Delivery

Czech republic

30-90 days

Free Shipping

Express Delivery

Poland

30-90 days

Free Shipping

Express Delivery

Portugal

30-90 days

Free Shipping

Express Delivery

Luxembourg

30-90 days

Free Shipping

Express Delivery

Total Delivery Time = Product Types + Processing Time + Shipping Time(depending on your location)

Apart from the countries mentioned above, we warmly invite friends from other nations to contact Tricolordeer. We will promptly determine if shipping is available to your location.

Due to the frequent changes in import-export trade policies, please be aware:

We are doing our best to deliver orders within our usual lead times, but please be aware that some may take longer due to the reduced capacity of our warehouses and carriers. We sincerely apologise for any inconvenience this may cause. Please do not hesitate to email a member of our Customer Services team should you have any questions.

Changes to estimated delivery date.

We, or our delivery partners, will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:

a) let you know;

b) cancel your order; and

c) give you a refund.

I need an item by a certain date!

Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.

We can offer to expedite the shipment with DHL or Fedex. Please obtain a quote from us before you order. many cases, if the order is expedited, it can be received within 7-12 days at the earliest.

If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.

How much does shipping cost?

All our packages are free shipping, if you need faster shipping service, please contact our customer service team in advance.

Incorrect Address or Address Change

Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages or costs associated with an incorrectly provided address. We cannot guarantee the successful modification of the address.If it is necessary to change an address, in every case Postal parcel or EMS will charge us a change address fee and, if the new address is not near the incorrect address, Postal parcel or EMS will charge us also for the additional redelivery cost.

If you request we contact Postal parcel or EMS on your behalf to request the change, then we will send an invoice to you to pay the additional costs at the time of the change. If you make the change on your own and Postal parcel or EMS bills us separately, we will send you an invoice for that amount so that we break even. While the invoice will be charged by us, ultimately, we send the full amount to Postal parcel or EMS on your behalf. We very much appreciate your understanding that while we do our best to assume costs for any of our own mistakes, we are not able to assume the cost for mistakes outside our control.

Lost, Stolen, and Misdelivered Packages

If there is no signature requirement, Postal parcel or EMS will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren't able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.If the package is returned to the place of shipment due to Lost, Stolen, and Misdelivered Packages, we will provide re-shipment service.Re-delivery is a paid service (we will charge your cost of shipping depending on the package size and weight of different lamps).If the lamp is damaged or lost due to shipping, we will send you a new lamp for free.If a package is marked as "delivered" but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact Postal parcel or EMS and request a "trace" to locate the packages. In order to be considered for a replacement or refund, you must request a trace to confirm the package is lost, and all traces must be made within 7 days of delivery. Outside this window, we are no longer able to file a loss claim with Postal parcel or EMS to recover the cost of the lost or stolen item.

Failure to Receive Delivery

If you are not able to receive a package,You can contact your country express post, how to contact? click me

Postal parcel or EMS will attempt to deliver a package 1 time, but if the package is undeliverable (e.g. no signature can be obtained, wrong address, etc.) then FedEx will hold the package at a local facility for a short time before they return the package to us. When this happens, FedEx charges us a 2nd time to return the package. We are not responsible for costs related to items returned due to failure to receive delivery.

If this happens, we will contact you to arrange delivery again. If you would like to have the package reshipped, we will email an invoice for the cost FedEx charged to return to sender in addition to the cost to ship it again. Alternatively, if you no longer want the package, then a refund will be issued minus 30% restocking fee to cover all lost shipping and packaging costs. We must receive a response from you within 30 days of an item being sent back to us in order to have the item shipped again or to receive a refund.

Free shipping for any order.

Who pays the import Tax and VAT?

In most cases, our parcels pass through customs without VAT payable. However, in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with buyer to provide paper work. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

This service is limited to selection: standard shipping channels

Special attention: Please choose standard shipping channels for Britain, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary, otherwise the customs may impose expensive import duties.

Are express options available?Yes! Express options incur additional fees, please email us with your order and destination, we will then calculate a customized postage cost.

Shipping exclusions :

We do not ship to the following countries / regions:

•Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia, Herzegovina, Montenegro, Serbia, San Marino, etc.…....

•All African Countries

•All South American Countries.

•If you are in the above countries, you still want to buy lamps and furnitures.

•Please contact our customer service: support@tricolordeer.com , we will calculate the transportation cost for you separately.

Contact us

Phone: +1 9703449631 Email: support@tricolordeer.com Address: 2262 Larimer St, DENVER CO 80202

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We only have return processing facilities in the United State and China, which means that the returned product needs to be shipped back to our addresses in United State or China. We can not accept returns after 30 days. However, the product, excluding the light bulbs, are covered by our one-year manufacturer warranty. Returned product must be in its original package and in new/unused condition to qualify for any refund. Customized items are not eligible for return as well. If the product has been installed already, make sure you put them back to the original package. Otherwise, we may not issue any refund or charge a restocking fee depending on the product condition.Within 30 days of the receipt of your order, if there is any manufacturer defect, you may return for a 100% refund, plus shipping cost that you paid for return, on any lighting fixture or related product. (Importance: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify.) Shipping companies (like UPS, FedEx, DHL) only accept shipping damage claims within one week after delivering the product. Therefore, you will be responsible for any cost related to the shipping damage if you do not contact us within one week.If there is no manufacturer defect and you simply changed your mind or want a different size, you still can return it. You will be responsible for both shipping cost. You need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in a resalable condition. Once we receive the product and verify that the product is in new/unused condition, we will issue a refund minus the shipping cost for us.NOTE: If the return is not due to a manufacturer defect, customers are responsible to ship the product back to us at their own cost and our shipping cost will be deducted from the refund as well.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

【One example as a reference】:The customer bought a product at $600. After receiving the product. He/she change his/her mind and want to return it. The customer put everything back into the original box and ship it back to our warehouse at his/her own cost ($50). After we verify that the product is in its original condition. We will refund $550 ($600 minus $50 shipping cost for us to ship the product to the customer for the first time).、

How to return?

We try to make it as easy as possible for you. Follow these 3 major steps to return any portion of your order in accordance with our Return Policy.1. Process Your ReturnSend your order number and return reasons to support@tricolordeer.com. You're preferred to include pictures of items in their original packaging to speed up return approval.A Customer Experience Specialist will process your request and provide the right shipping address for you to ship to for the return. NOTE: if you ship the product to any other addresses, no refund will be issued.2. PackagingEnsure that all components of all items being returned are thoroughly sealed in their original packaging, including all original packaging material.3. ShippingBefore shipping, please take pictures of inside and outside of the packages as records to show that products are indeed in its original condition. We strongly suggest having insurance just in case that package is damaged during the shipping process back to us.For shipping, feel free to ship the product back to us with your choice of the shipping carrier. (You do have to pay for the shipping first. If it is a quality-related issue, we will refund you the shipping cost once we confirm the issue.) If you choose Signature Required when delivery, please do make sure that the shipping agent allow us to sign on the back of the notice so that they can re-deliver without any issue.After ship it, please take a picture of the receipt along with the tracking number and send it to us at support@tricolordeer.com.Once we receive and inspect the return, we will issue the refund within 10 business days. We will send you an email confirmation as well once the return is completed.

Exchanges

The exchange will be considered as return and re-purchase. Customized items are not eligible for exchange.More Details about the return policy1. We are unable to accept returns on custom modifications, such as track heads with extensions, or on any special order item (any item or style not listed on our website).2. The customer is responsible for shipping the product back to tricolordeer.com unless items are defective. Items must be returned within 30 days of delivery and received by tricolordeer.com in new condition with the original packaging, including outer boxes when applicable.3. If returned products arrived damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, traceable shipping method to return items.RefundsFor returned items, after we received them, it takes 5 - 10 business days for us to inspect for damage and restock. We will issue the refund accordingly after the inspecting process. If returned products arrived damaged or used we will not be able to provide a refund. Please allow up to 30 days for the credit to be finalized depends on the bank and credit card company that you use.We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package, we will not be able to issue any refund.Order CancellationCustomized items are not eligible for cancellation. For non-customized orders, you can cancel for free within 24 hours after you place the order by replying to your order confirmation email. After that, you can still cancel it as long as the products have not been shipped out. However, a $50 processing fee will be charged. Once the product is shipped out, the order can not be canceled.THE FOLLOWING TYPES OF ORDERS DO NOT QUALIFY FOR CANCELLATION, RETURN OR REFUND:Products and Invoices Labeled 'Customized Invoice', 'Made to Order', or 'Final Sale' Special purchases, such as Inventory Sale Items, Discontinued Items, and Custom Quotes.If you have any questions, problems, or suggestions with either your order or our website, please don't hesitate to contact us.We will get back to you as soon as possible. Contact us with email at: support@tricolordeer.com

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