Makeup Brush Cleaner

Shipping Policy Last updated: June 2026

1. Order Processing All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Times We fulfill orders through Zendrop, our trusted dropshipping partner. Estimated delivery times are:

United States: 5–12 business days

Europe (including Italy): 5–12business days

Rest of World: 7–17 business days

Please note these are estimates and may vary due to customs, carrier delays, or high-demand periods.

3. Shipping Costs Shipping costs are calculated at checkout based on your location and the items ordered. Free shipping may be available on qualifying orders.

4. Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

5. Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

6. Lost or Delayed Packages If your order has not arrived within the estimated timeframe, please contact us at hello@modernrush.us with your order number. We will investigate with our shipping partner and resolve the issue as quickly as possible.

7. Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

8. Contact For any shipping-related questions, reach us at hello@modernrush.us — we're happy to help

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14-Day Right of Withdrawal (EU Customers) In accordance with the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at hello@modernrush.us within 14 days of delivery with your order number. Please note: you do not need to physically return the item — once your withdrawal request is confirmed, your refund will be processed within 14 days.

Order Cancellation Orders can only be cancelled before they have been shipped. Please contact us within 24 hours of placing your order if you wish to cancel. Once an order has shipped, it cannot be cancelled, modified, or intercepted — please refer to the Right of Withdrawal above for other options.

Damaged or Defective Items If your item arrives damaged or defective, please email us at hello@modernrush.us immediately upon delivery with your order number and clear photos of the item and packaging. Once verified, we will offer a replacement or full refund — no physical return of the item is required.

Item Not Received If your tracking shows your order was not delivered, or your tracking has been inactive for an unusually long period, please contact us at hello@modernrush.us with your order number. We will investigate with our shipping carrier. If the carrier confirms non-delivery, we will issue a replacement or full refund. Claims are verified against tracking data before a resolution is issued.

No Physical Returns We are not able to accept physical returns of items. This does not affect your legal right to a refund under the EU Right of Withdrawal, damaged item claims, or non-delivery claims outlined above — all of these are resolved without requiring you to send anything back.

Return Shipping Costs Not applicable — we do not require physical returns.

Shipping Address Please ensure your shipping address is correct before completing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. Reshipping fees may apply in such cases.

Acceptance of Terms By placing an order on modernrush.us, you confirm that you have read, understood, and agreed to our refund and return

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