M.U.L.E.™ PRO X Tac Backpack Roller Bag

TURNAROUND TIMES

Custom printed items typically ship within 7–14 business days . We make every effort to ensure orders are processed and shipped within this timeframe. In some cases, production may take up to 16–18 business days depending on order volume, complexity, or production demands. Expedited Shipping and Rush Orders are always prioritized.

SHIPPING LOCATIONS

We currently ship to addresses within the United States only.

SHIPPING OPTIONS

UPS Ground Shipping (5–7 business days)

$15 flat rate for orders under 5 lbs. Bulk or oversized orders over 5 lbs will have shipping costs calculated at fulfillment.

Please allow additional time for unforeseen delays. While we do our best to ensure timely delivery, we are not responsible for shipping delays or lost packages caused by shipping carriers, delivery destinations, weather conditions, holidays, or incorrect or incomplete shipping information provided at checkout.

If you experience any shipping-related issues, please contact us and we will do our best to assist as quickly as possible.

TRACKING NUMBERS

A tracking number will be sent to the email address associated with your order once your items have shipped. Please allow 1–3 business days for the carrier to activate or update tracking information. If you do not receive a tracking number within 3 business days , please contact us with your name, email address, and order number.

CONTACT INFORMATION

david@personalgraphicsonline.com

(231) 347-6347

Contact - Personal Graphics - Checkout

RETURNS, REFUNDS & EXCHANGES POLICY

Because all products at Personal Graphics Inc. are custom-made to order, we do not accept returns, refunds, or exchanges except in cases of a verified production error or damage that occurred during production or shipping.

That said, we stand behind our work. If a mistake was made on our end, we will make it right.

PRODUCTION ERRORS OR DAMAGED ITEMS

Please inspect your order immediately upon receipt.

If your item:

•Arrives damagedHas a production defect

•Does not match the approved artwork proof

•Is incorrect due to an error by Personal Graphics Inc.

Please contact us within 5 business days of delivery including the following information:

•Your order number

•A description of the issue

•Clear photos of the item and packaging

Once reviewed and approved, we will offer either a replacement or a refund, at our discretion, at no additional cost to you.

NON-RETURNABLE ITEMS

The following items are not eligible for returns, refunds, or exchanges:

Custom or personalized products

Apparel printed, embroidered, or decorated per customer request

Sale items

Gift cards

EXCHANGES

We do not offer exchanges.

Approved replacements are provided only in cases of verified production errors or damaged items.

REFUNDS (WHEN APPLICABLE)

Refunds are issued only when:

A production error or damage is confirmed, and

A replacement is not feasible

Approved refunds will be issued to the original payment method within 10 business days . Processing times may vary depending on your bank or card issuer.

CONTACT US

If you have questions or concerns regarding your order, please contact us:

Personal Graphics Inc.

📧 david@personalgraphicsonline.com

🕘 Business Hours: Monday–Friday, 8:00 AM – 4:00 PM (EST)

Contact - Personal Graphics - Checkout