Luxo 360 LED task light with table-desk base, Silver Grey

All returns must be authorized. Items returned without prior authorization will not be accepted. Items must have a been given a Return Material Authorization (RMA) Number. Items returned to us must be sent freight pre-paid and insured. Defective product may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date. After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer. Items that have malfunctioned due to mishandling, inappropriate use, etc., will be non refundable.

Non-Defective new product will be authorized for return within thirty (30) days of the shipment date if the product is still in new, in re-sellable condition with the original manual(s), accessories, packing material and carton. A restocking fee of 25% of purchase price may apply. Special Orders and Clearance Orders are non-returnable. Return shipping fees will be the customers responsibility.

We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. International Customers must ship any returns to us freight and duty prepaid. Return freight charges for International shipments will be the responsibility of the customer.

To start a return, you can contact us at sales@olfaproducts.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@olfaproducts.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Original shipping charges are non refundable. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@olfaproducts.com.

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