Luonto Haven Sofa Sleeper Collection

PICK UP

Pick up is Free at Store Location.

Estimated time for pick up is after merchandised arrives store.

SHIPPING & DELIVERY

We use well reputed third party companies for shipping orders placed through our website.

DELIVERY SPEED

Most items are delivered within 1 to 4 weeks

Special orders and/or Custom orders are subject to longer lead time and can take up to 4­-18 weeks

To verify stock and availability of the item, call BDCF or email bydesigntx@gmail.com.

The following may result in delayed shipping or delivery:

Incorrect shipping address

Payment delay or issue

Canceling items, combining orders or changing your shipping address

UPS/FedEx or Freight company failure to deliver (e.g. severe weather conditions)

Where We Ship:

We ship to U.S. delivery addresses in the 48 continuous states.

We do not ship to P.O. boxes or international addresses.

We do not arrange or provide shipping quotes outside the country. We can deliver your order to a port or logistics company in US.

TRACKING YOUR ORDER:

To track shipment please call Customer service at (817) 261-2800 or email bydesigntx@gmail.com.

Tracking information is provided once the product has shipped. You can use your tracking number on the carrier's website to trace your order.

If You’re Not Home:

Depending on the carrier, additional delivery attempts will be made. Re-delivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for reshipment of your order.

If your order arrived damaged:

Inspect your item(s) thoroughly upon delivery. If your item(s) shipped via FedEx or UPS, simply refuse delivery and contact us immediately for a replacement.

To file a claim: ­

Please email pictures of the shipping slip, Box, label and damaged item with full descriptions of the damage to bydesigntx@gmail.com, we will file a claim and send you a replacement product.

For LTL deliveries ­ print "Damaged Upon Arrival" where you sign for the items.

*Please note that the claim may be denied if “Damaged item(s)” is not noted on Driver’s shipping slip.

For damages unnoticed at the time of delivery, we require that you send us photographs via email to bydesigntx@gmail.com within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item, you will be responsible for returning the item and a 30% restocking fee will be applied.

Damage Inspection:

Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem

Local Delivery & Installation Charge:

0­ - 10 miles ­ $150 10­ - 30 miles ­ $195 Frisco, Allan and McKinney ­ $225 30+ miles will be quoted based on total distance.

Large orders shipping out of state are quoted on an individual basis

** Additional fees may apply for special services, such as inside delivery, re-delivery, re-consignment and warehousing or stocking fees will be customer's responsibility. BDCF cannot take responsibility for any charges that incur as a result of additionally requested freight services.

** Buyer agrees to measure doorways and stairways before ordering/buying, as BDCF is not responsible for merchandise that is too large or too small.

Contact - By Design Contemporary Furniture - Checkout

Returns Our policy lasts 7 days. If 7days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 30% re-stocking fee plus shipping charge will be applicable to all returns.

“If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.”

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods.

Additional non-returnable items: Gift cards Downloadable software products

To complete your return, we require a receipt or proof of purchase. Send an email to bydesigntx@gmail.com to start the return process.

Please do not send your purchase back to the manufacturer. If you change your mind prior to the delivery of the item, please notify us immediately. Shipping cost will not be refunded and a return shipping charge will be applicable.

There are certain situations where only partial refunds are granted (if applicable): - Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at bydesigntx@gmail.com.

Clearance items: Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bydesigntx@gmail.com and send your item to: H&E Design, Inc, 1630 E Lamar Blvd Suite 124 Arlington TX 76012, United States.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping: To return your product, you should mail your product to: H&E Design, Inc, 1630 E. Lamar Blvd Suite 124 Arlington TX 76012, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - By Design Contemporary Furniture - Checkout