LumiSense™ Motion Sensor LED Light

Last Updated: July 27, 2026

At GetVelqo, we are committed to delivering your order as quickly and safely as possible. Delivery times may vary depending on the product, destination, and fulfillment warehouse.

Order Processing

All orders are processed within 24–72 hours (1–3 business days) after payment has been successfully received.

During this time, we verify your order, prepare your items, perform quality checks, and hand your package over to the shipping carrier.

Orders are processed Monday through Friday, excluding public holidays.

Estimated Delivery Times

Most orders arrive within 7–20 business days after dispatch.

Some products may qualify for faster delivery (approximately 6–12 business days) depending on product availability, warehouse location, and destination.

Any product with a different estimated delivery time will display this information on its product page.

Destination

Estimated Delivery

Austria

6–20 Business Days

Germany

6–20 Business Days

European Union

6–20 Business Days

United Kingdom

6–20 Business Days

United States

6–20 Business Days

Canada

6–20 Business Days

Australia & New Zealand

7–20 Business Days

Other International Destinations

7–20 Business Days

Please note that delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or peak shipping periods.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking details usually become available within 24–72 hours after dispatch.

Split Shipments

If your order contains multiple products, they may be shipped separately from different fulfillment centers.

You will receive tracking information for each shipment if applicable.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Delays

Unexpected delays can occasionally occur due to:

Customs inspections

Weather conditions

Carrier delays

Peak holiday seasons

High shipping volumes

If your package experiences a significant delay, please contact us and we'll be happy to assist.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If you notice an error, contact us immediately at info@getvelqo.com .

Once an order has been processed or shipped, we may be unable to modify the delivery address.

Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact us.

Our support team will investigate the shipment with the carrier and work to resolve the issue as quickly as possible.

Business Days

All processing and delivery estimates refer to business days (Monday–Friday) and exclude weekends and public holidays.

Contact Us

If you have any questions regarding shipping or delivery, please contact our support team:

Email: info@getvelqo.com

We aim to respond to all inquiries within 24 hours on business days.

This version avoids making a blanket promise that every product ships in 7–20 days while clearly explaining that some items are delivered in 6–12 business days, matching what customers see on individual product pages.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@getvelqo.com .If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@getvelqo.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@getvelqo.com.

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