Low Back Bar Stool

Shipping & Delivery Policy (White Glove + Assembly)

Shipping & Delivery Policy — Noel Furniture

Noel Furniture offers delivery services tailored to fine furnishings, including White Glove Delivery with in-home placement and assembly (where applicable).

Processing Times

In-stock items: typically prepare for delivery or shipment within 3–10 business days, depending on scheduling and item type.

Special order items: lead times vary by manufacturer. Estimated lead times are provided as guidance and are not guaranteed.

Delivery Scheduling

Delivery is typically scheduled by appointment. An adult (18+) must be present to receive the order. If an appointment is missed or access is not available, re-delivery fees may apply.

White Glove Delivery & Assembly

White Glove service typically includes:

•In-home placement in your room of choice

•Basic assembly of furniture items intended for in-home setup

•Removal of standard packaging debris (where permitted)

White Glove does not include:

•Wall mounting (mirrors, art, TVs), electrical work, or plumbing

•Installation requiring specialized tools, permits, or trade work

•Reconfiguration of doors/railings, or hoisting items through windows

•Moving or removal of existing furniture unless arranged in advance

Access & Site Conditions

Customers are responsible for ensuring the delivery path is safe and accessible:

•Doorways, hallways, elevators, staircases, and turns must accommodate the item

•Floors should be protected where desired

•Pets should be secured during delivery

If delivery cannot be completed due to access limitations, unsafe conditions, or inaccurate measurements, the order may be returned to the warehouse and subject to additional delivery or handling fees.

Delivery Fees

Delivery/service fees are calculated based on location, item size/weight, and service level. Delivery fees are non-refundable.

Customer Pickup

If pickup is selected, you are responsible for:

•Inspecting items at pickup

•Transporting and securing items safely

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Refund Policy (No Returns / Final Sale)

Refund Policy — Noel Furniture

All sales are final.

Because our merchandise includes special-order furnishings, large freight items, and curated home pieces, Noel Furniture does not accept returns or exchanges. Please review product details, dimensions, finishes, and access requirements carefully prior to placing your order.

Order Changes & Cancellations

Once an order is placed, it begins processing immediately. As a result:

•Orders generally cannot be changed or canceled after purchase.

•If a cancellation is exceptionally possible (at our sole discretion), it may be subject to processing and/or cancellation fees.

Damages, Defects & Delivery Issues

We stand behind the quality of what we sell and will address legitimate damage or defects as follows:

At delivery:Please inspect your item(s) at the time of delivery. If there is visible damage to packaging or product, it must be noted on the delivery receipt before the delivery team leaves.

After delivery (concealed damage/defects):You must notify us within 48 hours of delivery for concealed damage or defects. Include:

•Your order number

•Clear photos of the item

•Photos of packaging and labels (if applicable)

•A brief description of the issue

If the claim is validated, Noel Furniture will coordinate an appropriate resolution, which may include repair, replacement, or parts (subject to manufacturer availability and/or carrier claim outcomes). Remedies are determined at Noel Furniture’s discretion.

Refunds (When Applicable)

Refunds are issued only in limited circumstances where:

•An order cannot be fulfilled, or

•A resolution (repair/replacement) is not reasonably possible

Any approved refunds are issued to the original payment method. Bank processing times may vary.

Contact

Email us at clientservices@noelhome.com with your order number and details.

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