Lion First Light Lamp

Shipping rates will show in cart at checkout. Please contact us for more information.

EU orders: Please note that parcels are taking longer to arrive in Europe due to Brexit complexities.

Customers are responsible for all import duties, customs, local sales taxes and administration charges. Payment of these may be necessary to release your order from customs on arrival. Unfortunately we are unable to advise on the amount that this may be. Any orders cancelled, returned to sender, or refused due to customs fees and returned to us, will not be entitled to a shipping refund and will incur a 15% admin fee.

There may also additional import duty on items produced outside the UK and the EU.

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Non-returnable items

We cannot refund products that have been used, worn, washed, damaged or altered in any way, which includes removal and reattaching of labels. We cannot accept returns or exchanges on earrings or personal items such as socks due to hygiene reasons. All food and liquid items (eg perfume) are non-returnable.

PrintsPlease note that each print is carefully inspected before being sent out and are always sent undamaged. We do not accept returns on prints that are damaged upon opening, so please open and remove your print carefully. We will not refund any returned prints that arrived back to us damaged.

Sale itemsAny items in our Clearance promotions (i.e at more than 50% off) are non-returnable.

Faulty itemsPlease check all items as soon as you receive your order. If you are unhappy with anything you receive, please email us immediately at help@cissywears.com with a clear photo of the item, your name and order number as well as a clear description of the issue.

If any of your delivery is faulty, please contact us in this way via email before sending anything back to us.

International orders

Any orders cancelled, returned to sender, or refused due to customs fees and returned to us, will not be entitled to a shipping refund and will incur a 15% admin fee.

Collect in-store orders Failure to collect an order will result in a 15% restocking fee.

In Store purchasesAll items purchased in store are subject to Cissy Wears strictly no refunds policy. All exchanges are welcomed within 30 days with a valid receipt.

Please visit your account here to start a return.

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