Lightweight Organic Feather Down Comforter

Casa Home Living – Shipping Policy

Last Updated: September 5, 2025

Shipping Methods and Delivery TimesAt Casa Home Living, we offer the following shipping options to deliver your products to you as quickly and securely as possible:

Standard Shipping: Ground Service or Freight Truck

Delivery time: 3-7 business days (varies depending on the item and location). For a more accurate delivery estimate, please check during checkout.

Shipping ChargesWe offer free standard shipping on all orders within the contiguous United States. The price you see is the price you pay — there are no added shipping charges at checkout.

Shipping Outside the United States and to Specific LocationsShipping to Hawaii, Puerto Rico, Alaska, or international locations:Shipping promotions do not apply to these regions. Please call us for specific shipping details and costs.Customs, Duties, and Taxes:If an order is shipped outside of the USA, you will be responsible for any applicable customs duties, taxes, or import fees. These charges are not included in the shipping cost and must be paid upon receipt.

Sales TaxWe collect state sales tax on orders shipped to the following states:

New Jersey: Sales tax rate of 6.625%

Sales tax will be calculated and added during checkout based on the shipping address.

Payment MethodsWe accept the following payment methods for all online purchases:

American Express

Discover

MasterCard

Visa

Additional Notes

Shipping times may vary based on the item and delivery location.

For specific questions regarding shipping outside the USA or special locations like Hawaii, Puerto Rico, and Alaska, please contact our customer service team for further assistance.

Contact Us

If you have questions, comments, or complaints regarding this Shipping Policy or our practices, please contact us:

Address: 1090 Broadway, West Long Branch, NJ 07764, United StatesEmail: info@casahomeliving.com Phone: +1 (888) 298-2420 Hours: Monday–Thursday: 10:00 AM – 7:00 PM (EST)Friday: 10:00 AM – 6:00 PM (EST)

By shopping with Casa Home Living, you agree to our shipping and delivery terms. If you have any questions or concerns about shipping, please contact our customer service team.

Contact - Casa Home Living - Checkout

At Casa Home Living, we want you to be completely satisfied with your purchase. If for any reason you wish to return an item, we’re here to make it easy — here’s how it works.

1. General Return and Refund Terms

Return Initiation: To initiate a return, you must contact us within 30 days from the receipt of your order.

Condition of the Item: All returned items must be in their original condition and unused, and must include all original packaging. Items that have been used or damaged upon return will not be eligible for a refund.

Return Authorization: Before returning an item, you must first contact us to obtain return authorization.

2. Damaged or Incorrect Items

If your item arrives damaged or is incorrect, please follow the process outlined below:

Contact Us Immediately: If you receive a damaged or incorrect item, you must report it to us within 30 days of receiving your order.

Replacement: We will replace the damaged or incorrect item at no additional charge.

Proof of Damage: If your item arrives damaged, please provide clear evidence (e.g., photographs) so we can process the replacement request quickly.

3. Refund Processing and Conditions

Inspection: All returns are subject to an inspection to ensure the item is in resellable condition. Refunds will be processed only after inspection and approval.

Refund Timeframe: Refunds are typically processed within 5–10 business days from the time we receive the returned item.

Used Items: If the item has been used or is not in its original, resellable condition, it will not be eligible for a refund.

4. Exceptions to Return Policy

Personalized or Custom Items: Customized, personalized, or made-to-order products are not eligible for return unless damaged or defective.

Final Sale Items: Some items, such as clearance or final sale products, may not be eligible for return. These exclusions will be clearly marked on the product page.

5. Contact Information

If you would like to initiate a return, have questions about your order, or need assistance with a damaged item, please contact our customer service team:

Address: 1090 Broadway, West Long Branch, NJ 07764, United StatesEmail: info@casahomeliving.com Phone: +1 (888) 298-2420 Hours: Monday–Thursday: 10:00 AM – 7:00 PM (EST)Friday: 10:00 AM – 6:00 PM (EST)

Important Notes:

All returns must be in the original box and in resellable condition to be accepted.

Conclusion

We strive to ensure you are fully satisfied with your purchase, and we are committed to providing excellent service throughout the return and refund process. If you have any questions or need assistance, please don’t hesitate to reach out to our team.

Contact - Casa Home Living - Checkout