Liberty Torch Cue

Effective date: April 2023

Thank you for shopping with Meucci Cues, LLC! We offer shipping services to the United States and select international locations. Please note that shipping times may vary based on your location and the type of shipping service selected.

Shipping Rates

Our shipping rates are based on the weight of your order and the destination. Shipping rates will be calculated at checkout.

Shipping Methods

We offer the following shipping methods:

•Standard Shipping: Delivery typically within 3-7 business days

•Expedited Shipping: Delivery typically within 2-3 business days

•Overnight Shipping: Delivery within 1 business day

Please note that shipping times are estimates and may vary based on your location and the shipping carrier.

International Shipping

We offer international shipping to select locations. Please note that international shipping rates may vary based on your location and the weight of your order. International orders may also be subject to customs fees and import taxes, which are the responsibility of the customer.

Delivery

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please note that delivery times may vary based on your location and the shipping carrier. We are not responsible for delays caused by the shipping carrier or customs.

If your order is lost or damaged during shipping, please contact us immediately so that we can assist you in filing a claim with the shipping carrier.

Order Processing

Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays may experience a delay in processing.

Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be changed or canceled.

If you have any questions about our shipping policy or need assistance with your order, please contact us at 1-833-373-8299.

Contact - Meucci Cues Authorized Dealer Portal - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at 1-662-895-3220 . Please note that returns will need to be sent to the following address:

ATTN: Meucci Cues Returns3709 Hwy 302Byhalia, MS 38611If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return questions at 1-662-895-3220.

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.Unfortunately, we cannot accept returns on sale items or gift cards.

ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we approved your return, please get in touch with us at 1-662-895-3220 .

Contact - Meucci Cues Authorized Dealer Portal - Checkout