Level Up - Winter Eclipse Pullover Hoodie

Shipping Details

All orders ship from Denver, Colorado (USA) using USPS, ePost, UPS, or similar carriers.

Processing Time

Please allow 2–3 business days for order processing before shipment.

Processing times may be longer during high-volume periods or promotions.

Estimated Delivery Times

Delivery times are estimates provided by the carrier and may vary.

United States: Up to 2 weeks (most orders arrive sooner)

International: 1–6 weeks, depending on destination and customs processing

Tracking Your Order

If you selected a trackable shipping option, you can monitor your shipment using the links below.

Tracking information will be emailed once your order ships.

U.S. Orders: Track at usps.com

Canada & International Orders: Track at epgtrack.com

International Orders & Duties

International orders do not include customs duties, taxes, or import fees.

If applicable, your local postal service or customs authority will contact you directly with instructions for payment and delivery.

Important Notes

Once an order has been handed off to the carrier, Level Up is not responsible for lost, stolen, or undelivered packages.

Delivery delays caused by the carrier, customs, or local postal services are outside of our control.

Need Help?

If you have any questions or concerns about your order, please contact us at

support@merchsupport.net .

Contact - Level Up Shop - Checkout

Return Policy & Procedure

Thank you for shopping with us! If you need to return an item, please review our guidelines and follow the steps below.

Exchange Policy

We do not offer direct exchanges. If you need a different item, please place a new order and return the original item for a refund.

Return Eligibility

Returns are accepted within 30 days of receipt for unused, unworn, and unwashed items.

After 30 days, returns are only accepted for damaged or defective items.

Final Sale Items (No Returns or Exchanges)

The following items are final sale and cannot be returned or exchanged:

Tour Merchandise (all sales final)

Face Masks

Swimwear (bikini tops, sports bras)

Underwear

Body Jewelry

CDs, Vinyl, DVDs, and Books

Shipping Fees

Shipping fees are non-refundable.

Customers outside North America (including Alaska, Hawaii, Europe, and Asia) are responsible for return shipping costs.

Return Process

To initiate a return, follow these steps:

Step 1: Confirm eligibility

Step 2: Email support@merchsupport.net to request a return

Step 3: Our team will provide a return form — print and include it in your package

Step 4: Pack your items securely, attach a return label, and drop them off with your mail carrier

Step 5: Keep your return tracking number and share it with us

Step 6: Email us to confirm drop-off, and we will monitor the return progress

Once your item is received in our warehouse, we will process it and issue a refund.

We can also issue a pre-paid return label for $10.00 USD — just ask us how!

Return Address

Online Returns

845 Navajo St

Denver, CO, 80204, USA

Need Help?

If you have any questions, feel free to reach out to support@merchsupport.net . We’re happy to help!

Contact - Level Up Shop - Checkout