Leonardo - Dining Table - Beige

Delivery & Shipping Options

Select your preferred service level at checkout. Please review building requirements (COI, elevator access, no walk-ups) before booking.

OUTSIDE DROP OFF (CURB / GROUND FLOOR)

Your items will be left at the curb of the ground floor only (inside your driveway or placed next to your front door, garage, loading dock). This service does not include set up or assembly of items or removal of packaging materials.

•Curbside / first dry area at ground level.

•No room placement, no assembly, no packaging removal.

•Customer is responsible for moving item(s) indoors.

•Ideal for customers who prefer fast, budget friendly delivery.

ROOM OF CHOICE (NO ASSEMBLY)

Ensures your furniture is delivered directly to the room you select inside your home—whether it’s the living room, bedroom, or upstairs space (only one flight of stairs). Our professional delivery team will carefully place each item in your chosen room, leaving it in the original packaging to protect it until you’re ready to set it up.

•One flight of stairs.

•No assembly, no packaging removal.

•Scheduled delivery.

•COI & building restrictions apply.

WHITE GLOVE DELIVERY (FULL ASSEMBLY)

Please, prepare areas where delivery personnel will pass through, cover the floor and walls.

What features are included:

•Packaging Removal

What is included:

•Delivery in the Room of Choice (ground floor) + Placing Furniture + Unpacking + Assembly + Packaging Removal.

•Scheduled Delivery.

•Certificate of Insurance & Building Restrictions.

Delivery FAQs

What does "curbside" delivery mean?

Curbside delivery means that the shipper will bring the package to your address, pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and push the package(s) onto the sidewalk in front of your house. If there is not an incline or stairs leading to your house, they may wheel the package(s) to your door (ground floor only). But, the point of curbside delivery is that the package(s) are too heavy for one delivery person to haul up an incline or upstairs, and it will be your responsibility to bring the item inside. It is also your responsibility to unpack the item, complete any necessary assembly, and remove the debris.

Do you remove packaging with OUTSIDE DROP OFF OR ROOM OF CHOICE?

No. Packaging removal is not included. Only WHITE GLOVE DELIVERY includes packaging removal.

Are walk-ups allowed?

No walk-ups are allowed for the OUTSIDE DROP OFF. One flight of stairs is allowed for ROOM OF CHOICE option. For WHITE GLOVE DELIVERY, please notify us if stairs are involved so we can prepare accordingly.

What does WHITE GLOVE DELIVERY include?

Room-of-choice delivery, placing furniture, unpacking, full assembly, and packaging removal. Scheduled delivery and COI requirements apply.

How does scheduled delivery work?

After checkout, we'll contact you to arrange an appointment window that aligns with your building's approved hours and any elevator reservations. Please confirm access instructions, loading dock details, and any restrictions in advance.

What is a Certificate of Insurance (COI) and when is it required?

Many buildings (especially apartments/condos) require a COI for deliveries. If your building needs one, please provide building details and requirements when you place the order so we can issue the COI and schedule accordingly.

What is assembly service?

Assembly service is the service of 'Delivery + Placing Furniture + Unpacking + Assembly' in the room of your choice.

Restrictions: Installation (Assembly) service does not include:

1) Removal and/or disposal of old furniture.

2) Hanging on the walls / hooking up any electrical wires.

Can I return my order?

We accept all returns within 30 days of receiving your purchase (customer is responsible for the cost to ship the products back). We do not refund shipping cost.

Do you offer financing?

Yes, we do. You can apply for Snap Financing, Synchrony Financing, Progressive Leasing, and PayPal.

What to do if my building requires a Certificate of Insurance (COI)?

We provide COI free of charge by request for any inside deliveries or deliveries with assembly. Curbside delivery does not require COI.

We need to know what are your building's requirements:

•General Liability Limits

•Additional Insured

•Certificate Holder (Name, Address)

Sometimes the building management provides a COI sample, which can also be forwarded to customerservice@yourqualitydream.com.

Please include your order number and building contact information, as well as any restrictions and requirements your building might have.

We will contact you 24-48 hours before delivery and provide you with the exact day and time of delivery. We do not deliver without customer confirmation. Make sure you provide us with the best phone number or email to reach you before delivery.

Contact - Your Quality Dream Furniture Outlet - Checkout

CANCELLATIONS AND REFUNDS

Timeframe for Cancellation:

To ensure prompt order processing, cancellations must be made within 48 hours of placing your order. You can cancel by contacting us at (800) 352-5057.

Order Confirmation and Payment:

After placing your order, a Your Quality Dream representative will email or call you to confirm details and verify accuracy. Your payment will be processed after you confirm or 48 hours after the initial transaction, whichever comes first.

Cancellation Fees:

•Within 48 hours: Full refund, no fees.

•After 48 hours: 3% non-negotiable payment processing fee.

•Products in Your Quality Dream’s possession, in transit, or ready for delivery: 70% refund (covers processing, picking, and handling). Delivery fees are non-refundable.

•Products not ready for delivery: 97% refund (if payment captured) or 100% refund (if payment not captured).

Special Orders and Shipped Items:

•Backordered items: If you choose to wait for backordered items, your order becomes a non-cancellable “special order.”

•Shipped items: Orders cannot be cancelled once shipped. A 30% restocking fee and return shipping costs may apply.

Merchant’s Inability to Meet ETA:

Full refund (minus 3% fee) if:

•Order is cancelled due to the merchant’s inability to meet the estimated time of arrival (ETA).

•Item is not in transit to Your Quality Dream’s warehouse or your residence.

•30% cancellation fee if: Item is in transit.

Refunds:

•Refunds will be issued to the original payment method.

•Refunds may take time to process depending on your financial institution.

Ownership and Return of Merchandise:

•If a refund or chargeback is issued, ownership of the merchandise automatically reverts to the merchant.

•You are responsible for returning the merchandise in its original condition and assisting with the return process.

•Failure to return the merchandise may result in legal action.

RETURNS

We strive for your complete satisfaction with every purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a refund, subject to the following conditions:

Eligibility Requirements:

•You have 30 days from the date of delivery to initiate a return.

•Items must be in new, unused condition and in their original packaging with all accessories.

•Items should be unassembled and unmodified.

•A Return Merchandise Authorization (RMA) number must be obtained before returning any item. Contact us via email to request an RMA.

•Exclusions: Some items are non-returnable, including:

•Final Sale or Special Order items

•Mattresses, foundations, bedding, linens

•Individual portions of sectionals

•Cordless power packs

Refunds and Fees:

•Restocking Fee: A 30% restocking fee applies to returned items.

•Return Shipping: You are responsible for return shipping costs. We can arrange a pickup for an estimated fee of $3.50 per pound.

•Additional Fees: Fees may apply for missing parts, refused deliveries, or invalid addresses.

Return Process:

•Returned items must reach us within 20 days from the RMA issuance date.

•Restocking fees and delivery charges will be calculated and communicated in writing or email.

•Refunds will be processed after inspection by our team or an authorized third-party agent.

Full Refunds May Not Be Issued If:

•The item has been used, damaged, or altered.

•The item is not returned in its original packaging.

•The RMA number is missing.

•The item is damaged due to shipper mishandling (in this case, file a claim with the shipping carrier).

We appreciate your understanding of our return policy. Our goal is to make your shopping experience as seamless as possible. This policy is subject to change. We encourage you to review it periodically. For any questions or concerns, please contact us at (800) 352-5057.

Contact - Your Quality Dream Furniture Outlet - Checkout