Leg Extensions

DOMESTIC SHIPPING POLICY

SHIPMENT PROCESSING TIMES

SNU / ACCESSORIES ONLY

Parcel Post

All QLD orders are processed within 2-4 business days

All Interstate orders are processed within 3-6 business days

Express Post

All QLD orders are processed within 1-2+ business days

All Interstate orders are processed within 1-3+ business days

Please note: While we endeavour to meet this timetable, the actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of congestion in the Australia Post delivery network at the relevant time.

WORKSTATIONS / WORKSTATION BUNDLES

All orders are processed within up to 4 weeks.

Please note: All workstations are made to order and as such take time to make, pack and freight to each customer. Accessories ordered with workstations will ship with their workstations unless requested via email to our office: sales@emendee.com.au

SHIPMENT EXPECTATIONS

Shipment processing occurs Monday-Friday during emendee office hours, excluding weekends and holidays.

If emendee is experiencing a high volume of orders or other supply related delays, you will be notified via email on the closest appropriate business day. Our friendly staff is always here to help and can be reached at: sales@emendee.com.au

INTERNATIONAL SHIPPING POLICY

SHIPMENT PROCESSING TIMES

SNU / ACCESSORIES ONLY

Parcel Post

All New Zealand orders are processed within 2-7 business days

For all other International orders, please see the Australia Post International Delivery Times & Destination Guide Page for your approximate delivery window, and please allow an additional 1-5 business days for emendee to receive, process, pack and ship your order.

Express Post

All New Zealand orders are processed within 2-4+ business days

For all other International orders, please see the Australia Post International Delivery Times & Destination Guide Page for your approximate delivery window, and please allow an additional 1-3 business days for emendee to receive, process, pack and ship your order.

Please note: While we endeavour to meet this timetable, the actual delivery speed will depend on where in each country/state/territory the item is being posted from/to, and the level of congestion in the Australia Post delivery network at the relevant time.

WORKSTATIONS / WORKSTATION BUNDLES (NZ ONLY)

All orders are processed within up to 6 weeks.

Please note: All workstations are made to order and as such take time to make, pack and freight to each customer. Accessories ordered with workstations will ship with their workstations unless requested via email to our office: sales@emendee.com.au

SHIPMENT EXPECTATIONS

Shipment processing occurs Monday-Friday during emendee office hours, excluding weekends and holidays.

If emendee is experiencing a high volume of orders or other supply related delays, you will be notified via email on the closest appropriate business day. Our friendly staff is always here to help and can be reached at: sales@emendee.com.au

ADDITIONAL SHIPPING POLICIES

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

emendee does not ship to PO boxes or APO/FPO addresses.

SHIPMENT CONFIRMATION AND ORDER TRACKING

You will receive a shipment confirmation email and an order tracking number (where applicable) within 1 business day from when your item has been shipped by emendee.

CUSTOMS, DUTIES, AND TAXES

emendee is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

emendee is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team via sales@emendee.com.au within 7 days of receiving your order to file a claim. Please provide high resolution photos of all damaged packaging and goods, and save all packaging material and damaged goods before filing a claim.

RETURNS POLICY

Please refer to our 30 Day Returns Policy available on the emendee website.

Contact - emendee - Checkout

30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@emendee.com.au .

If your return is accepted, we’ll send you, via email, instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Freight is payable by the purchaser.

You can always contact us for any return question at sales@emendee.com.au .

Exceptions / non-returnable items

Certain types of items cannot be returned. Custom products (such as special orders or personalised items) ordered from emendee cannot be returned and we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us

at sales@emendee.com.au .

Contact - emendee - Checkout