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At Kate Minimalist, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Standard Shipping Handling Time

Order Handling Time: 1–2 business days (Monday–Friday)

Standard Shipping Transit Time

Transit Time: 3–7 business days (Monday–Friday)

Total Shipping Time (Handling Time + Transit Time)

Standard Shipping: 4–9 business days (Monday–Friday)

Order Cut-off Time

Orders placed by 05:00 PM (GMT-08:00) Pacific Standard Time (Vancouver) will begin processing the same business day.

Order Confirmation

After placing your order, you will receive an email confirmation with your order number and details. Once your order ships, we will send you a shipping confirmation email including your tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier

We partner with trusted shipping carriers within the United States to ensure safe and timely delivery. Carrier selection may vary depending on your shipping location.

Shipping Locations

We currently ship within the United States only.

Shipping Fee

Orders above $89: Free standard shipping

Orders under $89: Flat rate of $7.95 (USD)

Lost Packages

If your package is marked as delivered but you haven’t received it, please:

Verify the shipping address on your order.

Check all possible delivery locations at your residence.

Ask neighbors or family members if they accepted the package.

Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, please contact us immediately with your order number. We will either reship your order or issue a refund based on your preference.

Tracking

After dispatch, a tracking number will be sent to your email. You may also use our Order Tracking Page to monitor your delivery. Please note that tracking updates may take up to 24 hours to appear.

Delays

We aim to meet all delivery estimates, but delays may occur due to high shipping volumes, weather conditions, or unforeseen courier disruptions. If your order hasn’t arrived within the expected timeframe, please contact our support team for assistance.

Contact Us

Company Legal Name: Kate Minimalist

Incorporation Number: BC1133327

Business Number: 795380682BC0001

Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5, Canada

Email: help@kateminimalist.com

Phone: +1-(205) 624-7338 Customer Service: 9:00 am to 5:00 pm between Monday to Friday

Timezone: (GMT-08:00) Pacific Standard Time (Vancouver)

Contact - kate-minimalist - Checkout

At Kate Minimalist, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window and Eligibility

Returns are accepted within 30 days of delivery, provided the following conditions are met:

Items must be new, unused, and in their original packaging.

All tags, accessories, and packaging must be intact.

Both defective and non-defective products are eligible for return.

Customers must contact us at help@kateminimalist.com before sending back any item to receive return instructions.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:

Your order number

Clear photographs of the item and packaging

A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, store credit, or full refund.

Refund Process

Once we receive and inspect your return, you will be notified via email about the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method within 7 business days.

A confirmation email will be sent once the refund has been issued.

Late or Missing Refunds

If you have not received your refund after the stated timeframe:

Recheck your bank or payment account.

Contact your bank or credit card provider as processing times may vary.

If the issue persists, please contact us at help@kateminimalist.com

Non-Returnable Items

We do not accept returns under the following conditions:

Items not returned in their original condition

Products returned after 30 days of delivery

Items sent back without prior authorization

Exchanges

We gladly accept exchanges. If you wish to exchange your product for a different item, please contact us at help@kateminimalist.com to arrange the process.

Method & Fees

Return method: By mail

Return label: Included in the package, free of charge

Restocking Fee: None

Return Cost: Free return shipping

Refund period: 7 working days after inspection

Return Address

Kate Minimalist2122 Kingsway Upper Unit BVancouver, BC V5N 2T5, Canada

Cancellation Policy

Orders can be canceled within 2 hours of purchase, provided they have not yet been processed or shipped.

Contact Us

Company Legal Name: Kate Minimalist

Incorporation Number: BC1133327

Business Number: 795380682BC0001

Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5, Canada

Email: help@kateminimalist.com

Phone: +1-(205) 624-7338 Customer Service: 9:00 am to 5:00 pm between Monday to Friday

Timezone: (GMT-08:00) Pacific Standard Time (Vancouver)

Contact - kate-minimalist - Checkout