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United Kingdom Shipping Policy

Thank you for choosing Lennies.com as your shopping destination!

If you have any questions or concerns about our shipping policy, please contact our friendly customer support team. We’re here to help and ensure your shopping experience is smooth and enjoyable.

We dispatch orders Monday–Friday, excluding weekends and bank holidays.

Delivery Options & Costs

Home Delivery – Free when you spend £50+ , otherwise £2.95.

Sent via Royal Mail Tracked or DPD .

Dispatch Information

At checkout, you’ll see either:

Speedy Llama – Same-day dispatch if ordered before 3pm Monday–Friday . Orders placed after 3pm, or on weekends/bank holidays, will be dispatched the next working day.

Standard Dispatch – Orders sent according to the estimated dispatch and delivery dates shown at checkout.

We do not dispatch on Saturdays, Sundays, or bank holidays.

If your order qualifies for same-day dispatch (Speedy Llama), we’ll ship it the same day it’s placed before 3pm.

If it’s on a standard dispatch time, rest assured it will be sent within the timeframe shown at checkout.

Additional Details

We only use tracked services for peace of mind.

Carriers include Royal Mail , DPD , and Parcelforce .

DPD deliveries are not available to islands or Northern Ireland. In Scotland, DPD is only available for deliveries within and south of the Central Belt .

International shipping is available.

International Shipping Policy

Due to current U.S. tariffs, we are unable to ship orders to the United States at this time. We hope to resume once we can provide a clear and reliable shipping method for our customers in the U.S.

Thank you for choosing Lennies.com for your international toy shopping needs! As a family-owned business based in Scotland, United Kingdom, we are excited to offer our delightful range of toys to customers around the world.

Locations we ship to (currently)

•Australia (Fill your basket and get a quote at checkout)

•Canada (

Fill your basket and get a quote at checkout)

•New Zealand (

Fill your basket and get a quote at checkout)

These rates are subject to change at short notice. If your country is not listed, please contact callum@lenniestoys.com for assistance.

One International Shipping Model

We’ve simplified international shopping by introducing a sliding shipping rate—a proportional fee based on the total value of your order.

Ultimately, we want to continue offering international shipping without losing money on every large order. These changes help make that possible, so we can keep serving customers around the world.

Please note: Any orders placed using UK pricing outside of the UK will be automatically cancelled. We kindly ask that you do not attempt to bypass this policy. As a small business, our pricing is carefully set to remain fair while ensuring we can continue to operate.

Language and Communication

Our team is based in Scotland and operates primarily in English. We kindly ask that if you need to contact our customer service, please do so in English to ensure we can provide the best assistance possible.

Customs and Duties

Please note that orders shipped outside of the United Kingdom may be subject to customs fees and import duties. These fees are the responsibility of the customer and are not included in the shipping charges. We recommend that customers contact their local customs office for more information on customs fees and import duties.

Delivery Time

Delivery times vary depending on the destination country, shipping method selected, and customs processing times. We make every effort to ensure that orders are shipped as quickly as possible. However, please note that international orders may take longer to arrive due to customs clearance procedures.

Please allow the full timeframes listed below before reaching out for support.You're always welcome to contact us for reassurance, but we won’t be able to take any action until the expected delivery window has passed.

•Australia (21 working days)

•Canada

(21 working days)

•New Zealand

(21 working days)

•United States of America

(21 working days)

Tracking

All international orders are shipped with tracking information. Customers will receive an email with their tracking information once their order has been shipped.

Returns and Exchanges

We accept returns and exchanges on international orders. Customers are responsible for the return shipping costs and any customs fees or import duties incurred. Please see our Returns and Exchanges Policy for more information.

Contact Us

If you have any questions or concerns about international shipping, please contact us at info@lenniestoys.com. Our customer service team is available to assist you with any questions you may have.

Contact - Lennies Toys - Checkout

Thank you for shopping at Lennie's Toys! We are committed to ensuring your shopping experience is seamless and satisfying. Our return policy is designed to protect both our customers and our business. Please review the following details carefully before initiating a return.

A Message from Our Family

Lennie's Toys is a small, independent, family-run shop, made up of just four family members. While we’re happy to accept returns, we kindly ask that you carefully review and consider our return policy before placing an order. Returns can be costly for a small business like ours, and unlike larger competitors, we don't have the same flexibility when it comes to absorbing these costs. We truly appreciate your understanding and cooperation in helping us manage the strain that returns can place on our business. Your support means the world to us and helps us continue providing quality products and service.

General Returns

•You have 30 days from the date of receiving your item to request a return.

•To be eligible for a return, the item must be in new condition, unused, with tags attached, and in the original packaging.

•You will need to provide proof of purchase or a receipt for your return to be processed.

•If items arrive damaged, we will still ask you to return them. While we will process your refund, the returned item will be donated to a local children's charity, ensuring that even damaged items can be used for a good cause.

If you’re returning only part of your order and your original order included free postage or discounts, your refund will be adjusted accordingly to exclude those discounts.

Please note: Any postage fees paid for the original order will not be refunded.

International Returns and Exchanges

•You must contact us within this 7-days from your delivery date to initiate an international return, and the items must arrive back to us within 14 days from the delivery date.

Important: Before placing an international order, please carefully consider the likelihood of needing to return items. Due to the costs associated with return shipping, customs fees, and import duties, it may not be worth returning an order or part of an order.

•Customers are responsible for covering the return shipping costs, as well as any customs fees or import duties that may arise during the return process.

Bulk Order Returns

•For customers returning 3 or more items from a single order, a 30% restocking fee will be applied.

•This restocking fee helps prevent the practice of purchasing bulk quantities with the intent to resell or return unsold items.

Please note: This applies to items such as blind bags, where buyers may attempt to preview contents and return undesired items.

Discretionary Restocking Fee for Frequent Returns

•In cases where a customer has made frequent returns, a discretionary restocking fee may be applied.

•The decision to apply this fee is made on a case-by-case basis, taking into account the specific return history.

Order Cancellations and Amendments

•If you need to cancel or change your order, please contact us at info@lenniestoys.com before the order is dispatched.

•We will do our best to accommodate changes, but once an order has been shipped, our standard return process will apply.

Damages and Defects

•Please inspect your items upon receipt. If you find any defects, damages, or have received the incorrect item, contact us immediately at info@lenniestoys.com .

•We will review the situation and work swiftly to correct any issues.

How to Initiate a Return

•To begin the return process, please email us at info@lenniestoys.com .

•Once approved, we will provide you with a prepaid UK return shipping label and instructions on how to send your item back.

Please note: Returns sent without prior approval will not be accepted.

International customers: Please note that you are responsible for return shipping costs, customs fees, and any other import duties incurred during the return process. You will need to provide your own shipping label. Be sure to consider these costs before deciding to return an international order.

Refund Process

•Upon receiving and inspecting your returned item(s), we will notify you of the refund approval status.

•If approved, your refund will be processed back to your original payment method.

•Please note that your bank or card issuer may take 10 working days to process the refund on their end (this is out with our control).

Please note: Any postage fees paid for the original order will not be refunded.

Questions?

If you have any further questions or concerns about our return policy, feel free to reach out to us at callum@lenniestoys.com . We’re happy to help!

Contact - Lennies Toys - Checkout