Lazy Bean Bag with Inflatable Folding Sofa

🚚 Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. During high demand periods, processing may take slightly longer.

Shipping Time

Delivery time depends on your location and shipping method:

•🇺🇸 USA: 30 business days

Please note that delivery times are estimates and may vary due to customs or carrier delays.

Shipping Confirmation

Once your order is shipped, you will receive a confirmation email with tracking details so you can follow your package in real time.

Shipping Charges

Shipping costs are calculated at checkout based on your location and order size. We may offer free shipping promotions from time to time.

Order Tracking

All orders include tracking. You can track your order using the link provided in your shipping confirmation email.

Lost or Delayed Packages

If your order is delayed or lost in transit, please contact our support team. We will work with the carrier to resolve the issue as quickly as possible.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact

For any shipping-related questions, contact us at: info@truefairs.com

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@truefairs.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@truefairs.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at truefairss@gmail.com.

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