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Return + Exchange Policy

We want you to love your purchase! If there’s an issue, let us know and we will make it right.

Errors or Damaged Product:

If we made a mistake or your item arrived damaged, we’ll replace it for free.

Email us at info@ivyandcloth.com

Contact us within 14 days of delivery for all returns or exchanges.

Returns:

We offer two options for returns.

All items must be unworn and unwashed with no stains, odors, or pet hair.

Store credit:

Receive a full store credit for the product’s purchase price minus shipping costs.

Valid for one year and can be used site wide.

Customer covers return shipping costs.

Refund to original payment:

A $5.00-$15.00 service/restocking fee applies per item.

Exclusive Ivy + Cloth items must have tags attached.

Customer covers return shipping costs.

A full refund (minus service/restocking fee and shipping cost) will be issued to the original payment method.

Exchanges:

Exchanges must be for the same product in a different size.

Customers cover the return shipping cost and new shipping cost of the new item.

No service/restocking fee applies.

•Only 1 exchange attempt per order.

Non-Returnable Items:

Final sale and items discounted more than 30% off

Personalized items

Accessories, drinkware, blankets, totes and hats/headwear

Shipping Costs: Non-refundable. Return labels provided, but the cost will be deducted from your refund or store credit.

Holiday Returns:

Valentine’s Day items: No returns/exchanges after 2/9/25.

St. Patrick’s Day items: No returns/exchanges after 3/13/25.

Halloween items: No returns/exchanges after 10/29/25.

Christmas/Holiday items: No returns/exchanges after 12/18/25.

Email us at info@ivyandcloth.com to start a return, exchange or ask questions.

Last Updated: 2/25/25

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