Lagree > Everything

WHEN WILL I GET MY ORDER?

As soon as possible! We work hard so you can have quality glasses at the earliest possible date. Once you’ve submitted your order with your prescription, pupillary distance, and full payment, we’ll get started on manufacturing your glasses. We will send you a tracking number once your order has shipped however you can also track the order by logging into your JEANS.COM account.

ORDER TYPE

JEANS & APPAREL

USA CONTIGUOUS

Standard: 5-7 business days via UPS or USPSExpedited: 3 business days via UPS or USPS

ALASKA - HAWAII - PUERTO RICO - GUAM

5 business days via USPS

INTERNATIONAL

10-30 business days via DHL

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Please note: All orders are processed and shipped on Monday through Friday, excluding holidays. Delivery may take a few extra days if the destination is in a rural area.

International orders: We are not responsible for customs fees or delays.

WHAT ARE YOUR SHIPPING CHARGES?

DESTINATION

SHIPPING

RETURNS

USA (All States except Hawaii, Alaska)

FREE SHIPPINGOrders over $100.00

FREE SHIPPINGOrders over $100.00

ALASKA - HAWAI - PUERTO RICO - GUAM

Calculated at checkout by USPS or FEDEX

Customer pays for returns

INTERNATIONAL

Calculated at checkout by DHL

Customer pays for returns

Please note that Jeans.com is not responsible for any customs duties fees.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we offer international shipping with DHL, costs are calculated by DHL.

International shipments (outside Canada and continental US) are subject to our standard return policy. JEANS.COM is not responsible for additional customs clearance charges.

CAN I GET MY JEANS EXPEDITED?

Yes, we offer expedited shipping for orders within the US (excluding Alaska, Guam, Puerto Rico and Hawaii). You can select that shipping option at checkout.

DO YOU OFFER SHIPPING TO P.O BOXES?

Unfortunately, we do not ship to P.O. boxes.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. RETURN PORTAL To start a return, you can contact us at Sales@jeans.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at Sales@jeans.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@jeans.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. RETURN PORTAL. Track Your Order To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Sales@jeans.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at Sales@jeans.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@jeans.com.

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Return Portal

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@jeans.com .

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jeans.com and send your item to:

901 S. Broadway, #100, Los Angeles, CA 90015

Shipping To return your product, you should mail your product to: 901 S. Broadway, #100, Los Angeles, CA 90015

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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