Knee Compression Sleeve

Rest assured we will do everything in our power to ensure your order is delivered as soon as possible. Your parcel will be left in a secure place, however please ensure you are available upon delivery. The buyer holds all responsibility for stolen, or lost delivery as a result of input of wrong shipment information. Please double check your shipping address is correct before confirming your order. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

PROCESSING TIMES

Orders can take up to 2 business days to be processed before shipment.

Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.

DELIVERY TIMES

Standard Shipping: 7 -12 business days

UNEXPECTED DELAYS

Due to the current pandemic the delivery may take longer than the shipping times stated here. Delays imposed by the shipping carriers are beyond our control and we cannot be held responsible for this. We reserve the right to extend delivery time in any events out of our control.

We appreciate your patience in this time - and we will be doing all we can to ensure your order reaches you as soon as possible.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [Store Email]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [Store Email].

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at [Store Email].

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