Kavby™ – Original Belt

Processing Time

After we receive your order, processing typically takes 1–3 business days. Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Shipping Times

We ship to the entire European Union. Estimated delivery times are:

EU countries: 7–14 business daysNorway: 10–18 business days (customs delays may occur)International shipments (outside the EU): 10–21 business days

Please note that these are estimates. In exceptional cases (e.g., customs inspections, holidays, weather conditions, or high order volume), slight delays may occur.

Shipping Costs

Free shipping for orders within the EU (unless stated otherwise).

For deliveries outside the EU, additional fees or customs charges may apply and must be paid by the recipient.

Tracking

Once your order has shipped, you will receive a tracking number so you can track your delivery online at any time.

Shipping Address

Please make sure your shipping address is correct and complete. We are not responsible for delayed or failed deliveries due to incorrect address information.

Undeliverable Packages / Returns

If a package cannot be delivered due to an incorrect address, failure to collect, or other recipient-related issues and is returned to us, the customer may request reshipment by covering the shipping costs. Alternatively, a refund will be issued minus the original shipping costs (if applicable).

Customs & Import Fees

For deliveries outside the EU, customs duties, taxes, or import fees may apply. These costs are the responsibility of the recipient. Please contact your local customs office for details on possible charges.

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Right of Withdrawal (EU)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day you receive the goods.

To exercise your right of withdrawal, please send us a clear statement (e.g. by email) including your order number and the item(s).

Return Conditions

Items must be unworn, unused, and in their original condition, including all tags and original packaging.

For hygienic and customization reasons, personalized, worn, or damaged items are excluded from returns (statutory warranty rights remain unaffected).

Return Shipping – Costs

The customer is responsible for the return shipping costs.

Please use an insured, trackable shipping service and keep the shipping receipt.

Clearly mark the package with “Return / Retour” and include the order number.

Return address:[Insert your company / return address here]

Processing & Inspection

Once we receive your return, the item will be inspected within 3–5 business days.

Refunds

Refunds will be issued to the original payment method.

We refund the item price, excluding any non-refundable outbound shipping costs (if applicable).

After approval, please allow 3–10 business days for the refund to appear, depending on the payment provider.

Exchanges

Direct exchanges are currently not available. Please return the item and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and provide photos.In such cases, we will cover the reasonable return shipping costs or provide a return label.

Non-Refundable Items

Gift cards, personalized items, and clearly used products.

Returns without proof of shipment in case of loss during transit.

Contact

Email: kavby.info@gmail.com Address: Brunsveig 68, Race 2327

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