Kathy Romper

Last Edited: Aug 7th, 2026

At JLorraine Designs, we strive to ensure that your order arrives in a timely and secure manner. Once your order is placed, it is processed at our store in Los Angeles, and then shipped out for delivery. Below is an overview of our shipping policies to help you understand the process from placing your order to receiving your items.

1. Processing Time

Order Processing: All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery EstimatesUSA

Free Shipping: We offer free shipping on all domestic orders over $100 within the United States. Free Shipping typically takes 5-10 business days to arrive, not including weekends and holidays.

Standard Shipping: We offer standard shipping on all domestic orders. Standard Shipping typically takes 4-8 business days to arrive, not including weekends and holidays.

Express Shipping: For customers who need their orders sooner, we offer expedited shipping options at an additional cost. Expedited shipping typically takes 2-4 business days. The exact cost and estimated delivery time will be calculated at checkout based on your location and selected shipping method.

•Please note that couriers do not count weekends in their delivery estimates. Therefore, orders currently placed on Friday for express delivery may not arrive until Monday.

Mainland U.S. vs. Hawaii & Alaska Delivery TimesDelivery estimates for free standard and expedited shipping are based on mainland U.S. addresses. Orders shipping to Hawaii and Alaska typically require additional transit time due to distance, carrier routing, and air or sea transport requirements. As a result, shipments to Hawaii and Alaska may take several additional business days beyond the standard delivery estimates, even after the order has been processed and shipped. While we work closely with our carriers to ensure timely delivery, transit times to non-mainland destinations can be less predictable and are outside of our direct control.

International

International Express Shipping: For customers who need their orders sooner, we offer express shipping worldwide at an additional cost. Expedited shipping typically takes 2-4 business days. The estimated delivery time will be calculated at checkout based on your location.

•Please note that couriers do not count weekends in their delivery estimates. Therefore, orders currently placed on Friday for express delivery may not arrive until Monday.

International Standard Shipping: We offer standard shipping on all international orders. Standard Shipping typically takes 5-8 business days to arrive, not including weekends and holidays. International shipping times vary depending on the destination country and customs processes, and local couriers.

International Free Shipping: We offer free shipping on all international orders over $100. Free Shipping typically takes 8-12 business days to arrive, not including weekends and holidays. International shipping times vary depending on the destination country and customs processes, and local couriers.

If you fear porch pirates, please arrange to have your order held, by connecting with the courier so you can pick it up personally, we will not be held liable for any stolen packages if it was successfully delivered.

3. Shipment Confirmation & Order Tracking

•Once your order has shipped, you will receive a shipping confirmation email with a tracking number. This allows you to monitor the status of your shipment from our warehouse to your doorstep.

4. Shipping Restrictions

P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.

APO/FPO Addresses: We are able to ship to APO/FPO addresses. Delivery times to these locations may vary and are dependent on military mail systems.

5. Customs, Duties, and Taxes (International Orders)

Customs Fees: JLorraine Designs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Customs Delays: International orders may be subject to delays due to customs inspections, which are beyond our control. We recommend checking with your local customs office for more information on any potential delays.

6. Delayed or Lost Shipments

Delayed Shipments: If your order is delayed beyond the estimated delivery time, please contact us at info@jlorrainedesigns.com with your order number and/or tracking information. We will do our best to assist you in locating your package.

Lost Shipments: In the rare event that your shipment is confirmed lost by the carrier, please contact us immediately. We will work with the carrier to resolve the issue and arrange a replacement shipment if necessary.

7. Shipping Policy Updates

•JLorraine Designs reserves the right to update or modify this shipping policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

8. Contact Information

•For questions or concerns regarding shipping, please contact our customer service team at

info@jlorrainedesigns.com with your order number and/or tracking information. We are here to assist you with any inquiries you may have.

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Last Updated: March 13, 2026

This Return Policy applies to purchases made from JLorraine Designs online and in store, unless a section states otherwise.

At JLorraine Designs, all sales are final unless approved for store credit under this policy. By placing an order online or completing a purchase in store, you acknowledge that you have read, understood, and agreed to this Return Policy, as well as all other posted store policies, product details, and sizing information made available at the time of purchase. Failure to read the policy before purchasing does not exempt any customer from these terms.

We do not offer refunds to the original payment method. In limited cases, and only when all requirements of this policy are met, an eligible online purchase may be approved for return in exchange for store credit only, issued by JLorraine gift card.

Submission of a return request does not guarantee approval. All approved returns remain subject to final inspection once received.

1. POLICY SUMMARY

All sales are final unless approved for store credit under this policy.

No refunds to the original payment method.

No direct exchanges.

Approved eligible online returns are issued as store credit only by JLorraine gift card.

Store credit may be used toward any eligible future purchase, including a different size, color, style, or item.

Return shipping costs for approved mail-in online returns are the customer’s responsibility and will be deducted from approved store credit.

Original shipping charges are non-refundable.

Returns that do not fully comply with this policy will be denied.

2. ONLINE ORDERS ELIGIBLE FOR RETURN REVIEW

We only review return requests for U.S. online orders that meet all eligibility requirements stated in this policy.

We do not accept returns or exchanges on international orders.

3. NON-RETURNABLE ITEMS

The following are not eligible for return, store credit, or exchange consideration:

International orders

All swimwear is final sale. For hygiene reasons, swimwear is not eligible for return, store credit, or exchange.

In-store purchases

JLorraine gift cards

Final sale items

Items marked non-returnable

Items returned without approval, where approval is required under this policy

Items for which the return request is submitted more than 5 business days after delivery

Items returned after the required shipping deadline

Items that have been worn, washed, altered, damaged, or soiled

Items with removed, detached, retagged, or missing original tags

Items missing original packaging, dust bags, accessories, or included components, when applicable

Items with makeup, deodorant, perfume, fragrance, body odor, lotion, oil, stains, lint, pet hair, or other residue

Items damaged after delivery due to customer handling, improper try-on, storage, laundering, or wear

Items returned using a shipping label not provided by JLorraine Designs, where a mail-in return label is required

Items involved in a chargeback, payment dispute, or bank claim before the return process is completed

4. ORDER AND ADDRESS RESPONSIBILITY

Customers are responsible for reviewing their order carefully before submitting it, including the selected items, sizes, colors, shipping address, and billing details.

Orders shipped to the address provided by the customer at checkout are considered properly fulfilled. JLorraine Designs is not responsible for delivery issues resulting from incorrect, incomplete, or outdated address information entered by the customer.

5. ORDER CHANGES AND CANCELLATIONS

Once an online order is placed, it cannot be canceled, changed, or modified, including changes to items, sizes, colors, shipping address, or payment details, unless JLorraine Designs agrees otherwise in writing.

Submitting a request to cancel or modify an order does not guarantee that the request can be accommodated.

6. ONLINE RETURN REQUEST DEADLINE

All return requests for eligible online orders, including claims involving damage, wrong item received, sizing issues, or other return-related concerns, must be submitted within 5 business days of the date the order is marked as delivered.

Requests submitted more than 5 business days after delivery will not be reviewed.

If a return request is approved for shipment back to JLorraine Designs, the package must be postmarked (shipped) within 30 calendar days of the original delivery date.

This means the return package must be shipped by that deadline. It does not need to be received by JLorraine Designs within 30 calendar days.

Approval within the 5-business-day window does not extend or override the 30-calendar-day shipping deadline.

7. HOW TO REQUEST AN ONLINE RETURN

To request a return for an eligible online order:

Submit your return request through our return portal within 5 business days of delivery.

•Include all requested information.

•If claiming damage, defect, or wrong item received, include clear photos of the item, issue, packaging, and shipping label.

•Any photos submitted in support of a claim must be clear, complete, and of sufficient quality for review. If the images provided are unclear or incomplete, the request will be denied.

•Wait for written approval from our Returns Team.

•If approved for a mail-in return, use only the prepaid return label provided by JLorraine Designs.

•Pack the item securely with all original tags, packaging, and applicable included components.

•Return the item by the deadline stated in your approval, whether by approved shipment or approved in-store dropoff, if applicable.

[REQUEST RETURN HERE]

Requests submitted more than 5 business days after delivery will not be reviewed.

Returns sent without prior approval will not be accepted where approval is required under this policy.

8. RETURN METHOD REQUIREMENTS

If your online return is approved for shipment, we will provide a prepaid return shipping label.

You must use only the label provided by JLorraine Designs. Customers may not use their own label, postage, carrier, or shipping method for approved mail-in returns.

Any mail-in return sent using an unauthorized shipping method may be refused and may not qualify for store credit.

The cost of the prepaid return label will be deducted from the approved store credit amount.

Customers are responsible for retaining proof of drop-off and shipment for approved mail-in returns until the return is fully processed.

9. STORE CREDIT ONLY

If your eligible online return is approved after inspection, you will receive store credit only in the form of a JLorraine gift card.

Store credit:

is issued only for the amount actually paid

reflects any discounts, promotions, or credits used on the original order

does not include original shipping charges

will be reduced by the cost of the prepaid return label for approved mail-in returns

is not redeemable for cash

cannot be transferred, resold, or exchanged for cash

expires one year from the date of issuance

Approved store credit may be used toward the same item in another size or toward any other eligible item on our website.

If a return is approved after inspection, store credit will be issued within 7 business days.

10. NO DIRECT EXCHANGES

We do not offer direct exchanges.

If an eligible online return is approved, store credit will be issued and the customer may place a new order separately using their JLorraine gift card.

Submitting a return request does not reserve replacement inventory.

11. CONDITION REQUIREMENTS

To qualify for approval, all returned items must be received in the same condition in which they were delivered.

Items must be:

unworn

unwashed

unaltered

odor-free

stain-free

free of visible wear

free of damage

free of makeup, deodorant, fragrance, oils, and residue

free of pet hair, lint, and debris

returned with all original tags still attached

returned in original packaging, when applicable

Any item that fails inspection will be denied.

12. TRY-ON CARE

To preserve return eligibility, please try on garments carefully and under clean conditions.

To protect return eligibility:

wear appropriate undergarments

avoid contact with makeup, deodorant, perfume, lotion, oils, and body odor

do not wear items for outings, events, photos, or extended periods

do not wash, steam, pin, stretch, alter, or otherwise handle the garment beyond a careful indoor try-on

Any signs of wear, staining, odor, stretching, or misuse will result in denial.

13. WHAT DOES NOT QUALIFY AS DAMAGE OR DEFECT

The following do not qualify as damage, defect, or a shipping error:

fit preference

change of mind

personal style preference

dissatisfaction with color due to screen or device display differences

minor loose threads or packaging creases that do not affect wear

issues caused after delivery by the customer

Whether an item qualifies as damaged or defective will be determined by JLorraine Designs through its review and inspection process. A customer’s claim alone does not guarantee that an item will be classified as damaged or defective.

Sizing concerns do not guarantee return approval. Customers are responsible for reviewing size charts and requesting guidance before purchase.

Requests submitted more than 5 business days after delivery will not be reviewed.

14. DISCOUNTS, PROMOTIONS, AND STORE CREDIT

If an item was purchased using a discount code, automatic discount, bundle offer, promotional pricing, or store credit, any approved store credit will be based on the actual amount paid for the item.

Additional rules:

Store credit cannot be redeemed for cash

Store credit may not be combined with certain discount codes or promotions

Orders placed with a discount are not entitled to receive that same discount again

During sitewide promotions, store credit may not be stackable with promotional offers

If a returned order included a free gift, promotional item, or bundle benefit, that item must also be returned in unused condition or its value may be deducted from store credit

15. PARTIAL RETURNS, SETS, AND MULTI-ITEM ORDERS

If an item was sold as part of a set, coordinated look, bundle, or promotional offer, all applicable components must be returned together where required.

Partial returns that would invalidate the original order pricing, promotion, or bundle structure may be denied.

If returning part of an order changes the order’s eligibility for a promotion, we may recalculate the order and adjust the store credit accordingly.

16. DELIVERY RESPONSIBILITY

Customers are responsible for providing a complete, accurate, and secure delivery address at checkout.

Please consider your delivery situation carefully before placing an order, especially if you may not be home to receive the package or if your location has a higher risk of theft, loss, or misdelivery.

Once a package is marked as delivered by the carrier to the address provided at checkout, claims relating to theft, loss after delivery, or unattended delivery must be addressed with the carrier or local authorities, unless otherwise required by law.

17. REFUSED, UNDELIVERABLE, OR RETURN-TO-SENDER PACKAGES

Refusing delivery does not cancel an order and does not create any right to a refund to the original payment method.

If merchandise is returned to us as a result of being refused, unclaimed, undeliverable, or returned to sender, any resolution will be handled under this policy and may be limited to store credit only, less original shipping charges, return shipping charges, carrier fees, and any other costs incurred.

18. IN-STORE PURCHASES

The following terms apply to purchases made in person at a JLorraine Designs retail location, including the Los Angeles store.

A. ALL IN-STORE SALES ARE FINAL

All in-store purchases are final.

We do not offer refunds, store credit, or exchanges for items purchased in store.

B. IN-STORE PURCHASES CANNOT BE RETURNED ONLINE

Items purchased in store may not be returned through our online return portal, by mail, or through any online return process.

C. ONLINE PURCHASES MAY BE RETURNED IN STORE

Eligible online purchases may be returned in store, subject to all requirements of this Return Policy, including request deadlines, condition requirements, proof of purchase, approval requirements, and final inspection.

Bringing an online purchase to a store location does not guarantee approval.

Requests submitted more than 5 business days after delivery will not be reviewed.

If an online return brought to a store is approved, any store credit issued will be provided in accordance with the online return terms of this policy.

D. CUSTOMER RESPONSIBILITY BEFORE IN-STORE PURCHASE

Customers are responsible for reviewing items carefully before completing an in-store purchase, including style, size, color, fit, and visible condition.

Customers are encouraged to try on garments, inspect merchandise, request assistance, and confirm all purchase details before completing the transaction.

Where tailoring or fit assistance is available in store, customers are expected to make use of those services before purchase if needed.

Once an in-store purchase is completed, it is considered final and not eligible for return, exchange, or refund.

E. PROOF OF PURCHASE

Proof of purchase may be required for any in-store service issue, online return brought to the store, order verification, or dispute review.

Acceptable proof may include:

original receipt

order number

transaction number

other verifiable purchase record approved by JLorraine Designs

Without valid proof of purchase, the request or review may be denied.

F. NO VERBAL MODIFICATIONS

No verbal statement by store staff modifies this Return Policy.

Any exception must be approved by JLorraine Designs management in writing.

G. CHARGEBACKS AND DISPUTES

In-store purchases are also subject to the Chargebacks and Payment Disputes section of this policy.

If a customer files a chargeback, payment dispute, or bank claim while retaining the merchandise, we reserve the right to contest the dispute and restrict future purchases.

19. CHARGEBACKS AND PAYMENT DISPUTES

Customers must follow the return process stated in this policy.

If a customer files a chargeback, payment dispute, or bank claim before returning the merchandise and completing the approved return process, we may:

deny the return

suspend the return review

withhold store credit

contest the dispute using delivery confirmation, policy acceptance, order records, communications, and other relevant evidence

require the merchandise to be returned before any further resolution is considered

Filing a chargeback or dispute does not eliminate the customer’s obligation to return merchandise if they are seeking any form of credit or resolution.

If a customer keeps the merchandise while also disputing the charge, we may deny any return-related accommodation and restrict future purchases.

20. INSPECTION AND FINAL DECISION

All approved online returns are subject to inspection once received or once presented in store for review, as applicable.

Approval of a return request or issuance of a return label does not guarantee final acceptance.

If a returned item does not meet policy requirements upon inspection, we may:

deny the return

reduce the store credit amount where appropriate

return the item to the customer at the customer’s expense, where applicable

If a denied mail-in return is to be shipped back, the customer must pay the return shipping cost within 5 business days of our notice. If payment is not received within that time, we reserve the right to dispose of the item.

All return determinations made by JLorraine Designs are final.

21. RIGHT TO REFUSE AND ACCOUNT RESTRICTIONS

JLorraine Designs may refuse any return request, store credit request, or future order in cases including:

suspected fraud

excessive returns

chargeback abuse

policy abuse

returned merchandise that does not match what was originally shipped

evidence of use, wear, tampering, substitution, or damage

abusive, threatening, or inappropriate conduct toward our team

attempts to bypass, manipulate, or circumvent this policy

We may also limit or block future purchases from customers who abuse our return process, store credit system, or payment dispute process.

22. SIZING RESPONSIBILITY

Please review all product descriptions, measurements, and size charts carefully before placing your online order.

If you are unsure about sizing for an online purchase, contact us before purchasing.

Because approved online returns are issued as store credit only and return shipping costs for approved mail-in returns are deducted from that amount, customers are responsible for reviewing sizing information in advance and purchasing carefully.

23. NO WAIVER

Any exception or accommodation made by JLorraine Designs in one instance does not waive our right to enforce this policy in any other instance.

24. POLICY UPDATES

JLorraine Designs reserves the right to update this policy at any time. The policy in effect at the time of purchase will apply to that order.

25. CONTACT

To initiate a return, please click MAKE RETURN . If you have any questions, feel free to reach out we’re happy to help!

Email: info@jlorrainedesigns.com

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