K-Tip Extra Light Blonde #10 Solid

Fast, Professional Shipping From Miami, FloridaAll Conde Professional orders ship from our Miami, FL fulfillment center, allowing for faster delivery across the U.S., especially to Florida, the Southeast, and the East Coast.

Order Processing

Orders are processed Monday through Saturday, excluding U.S. holidays.

In-stock orders placed before 1:00 PM (ET) are typically processed the same business day.

Orders placed after 1:00 PM (ET), on Sundays, or on holidays begin processing the next business day.

During high-volume periods, processing may take up to 1–3 business days.

Processing time is separate from shipping transit time.

U.S. Shipping & Estimated Delivery Times

Shipping rates and options are calculated at checkout. Delivery times are estimates and may vary by location and carrier.

Standard Shipping: typically 3–6 business days (often faster in Florida and the Southeast due to Miami-based shipping)

Expedited Shipping: typically 2–3 business days

Overnight Shipping: typically 1 business day (weekend and holiday delivery may not be available)

Delivery timelines begin once your order has been handed to the carrier.

International Shipping

International shipping options and estimated delivery windows are shown at checkout.

International Standard: typically 6–12 business days

International Express: typically 3–6 business days

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Delivery times may be affected by customs clearance.

Professional Handling & Quality Control

Every order is professionally prepared, inspected, and securely packaged to meet salon-level standards before leaving our Miami facility.

Shipping Rates & Promotions

Shipping costs are calculated at checkout based on destination, package size, weight, and selected service.

Complimentary U.S. Standard Shipping may be available on qualifying orders, as displayed at checkout.

Shipping promotions apply only during the stated promotional period.

Carriers

We ship with trusted carriers such as UPS, USPS, FedEx, and DHL. Carrier selection depends on destination and service level.

Tracking

Once your order ships, you’ll receive a confirmation email with tracking details.Please allow 24–48 hours for tracking updates to appear.

Split Shipments

To ensure faster delivery, orders may ship in multiple packages at no additional cost. Tracking information will be provided for each shipment.

Signature Delivery

High-value or wholesale orders may require a signature upon delivery. We recommend shipping to a secure location.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Orders returned due to incorrect or incomplete addresses may be subject to reshipping fees.

Address changes are not guaranteed once order processing has begun.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, contact us within 48 hours of delivery with:

your order number

a description of the issue

clear photos of the product and packaging

Lost or Stolen Packages

If a package is marked Delivered but not received, please check with neighbors, building staff, or the carrier.

If tracking shows no movement for 7 days (U.S.) or 14 days (international), contact us to initiate an investigation.

Packages confirmed as delivered to the address provided at checkout are not eligible for replacement due to theft.

Contact

For shipping questions, contact: professional@condehair.com Business Hours: Monday–Saturday, 9:00 AM–5:00 PM (ET)

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We offer a 30-day return and exchange policy, which means you have 30 days from the date of delivery to request a return or exchange, subject to the eligibility requirements below.

Due to the hygienic nature of hair extensions and professional beauty products, all returns and exchanges require approval and are subject to inspection.

Eligibility for Returns

To be eligible for a return or exchange, items must:

• Be requested within 30 days of delivery• Be unused, uninstalled, unwashed, and unaltered• Remain in original, sealed packaging with all components included• Be free of odors, product residue, markings, damage, or wear• Be in original, resalable condition

Hair extensions are hygienic products. Once protective packaging is opened or the hair is handled, tested, worn, installed, or altered in any way, the item becomes final sale and is not eligible for return or exchange.

Hair extensions must remain in their original, unaltered condition. Any chemical, product, or heat processing voids eligibility for return or exchange.

How to Start a Return

To request a return or exchange, contact us at:

professional@condehair.com

Please include your order number, the item(s) you wish to return or exchange, and the reason for your request.

All returns require prior authorization. Items sent back without approval will not be accepted.

If your return is approved, you will receive detailed return instructions and confirmation to ship your return to the following address:

Conde Professional2600 Douglas Rd #104Coral Gables, FL 33134United States

Do not ship returns to this address without prior authorization.

Return Shipping

Unless the return is due to an error on our part or a verified defect:

• Return shipping costs are the responsibility of the customer• If a prepaid return label is provided, the cost may be deducted from your refund

Original shipping fees are non-refundable.

Damages, Defects, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the product and packaging so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are final sale and not eligible for return or exchange unless defective or shipped incorrectly:

• Opened, used, or altered hair extensions• Hair extensions showing signs of chemical, product, or heat processing• Consumable or personal care products that have been opened or used• Items marked Final Sale or Closeout• Education, classes, events, or digital products• Gift cards

Exchanges

If eligible, unopened and unused items may be exchanged, subject to availability.

In some cases, exchanges may be processed as a return and a new purchase.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

To qualify, items must remain unused, unopened, unaltered, and in original packaging, and must meet all hygiene and eligibility requirements outlined in this policy.

Refunds

We will notify you once we receive and inspect your return and confirm whether the refund is approved.

If approved, refunds will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at professional@condehair.com .

Additional Notes

• Conde Professional reserves the right to refuse returns that do not meet eligibility requirements• Refunds reflect the amount paid after discounts or promotions• This policy is subject to change without notice

Last updated: July 2026

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