Jewelry Cleaning Kit

1. The delivery of Goods is carried out by transportation companies upon agreement between the Parties. The Seller is obligated to ensure the transfer/dispatch of the Goods to the transportation company according to the placed Order.

2. The possibility of self-pickup of the Goods by the Buyer at the address of the Buyer's location is provided.

3. By accepting this Agreement, the Buyer fully and unconditionally agrees to the transportation rules of transportation companies. The Buyer must independently familiarize themselves with the terms of such rules on the websites of the respective transportation companies.

4. The delivery address for the Goods is provided by the Buyer to the Seller when placing the Order or orally when confirming the Order to purchase Goods.

5. The delivery of Goods is carried out throughout the territory of Ukraine, except for areas where military actions are taking place or territories temporarily occupied by the Russian Federation, the list of which is approved in the manner established by current legislation.

6. The delivery of Goods to the Buyer within Ukraine (to the designated branch of the transportation company) for orders totaling up to 2999.99 (two thousand nine hundred ninety-nine hryvnias and ninety-nine kopecks) is covered by the Buyer. For orders totaling over 3000 (three thousand hryvnias) hryvnias, the delivery is covered by the Seller. Addressed courier delivery is at the expense of the Buyer regardless of the order value.

7. Shipping Goods outside of Ukraine is carried out upon 100% prepayment of the Goods' value. Shipping Goods to the Russian Federation and the Republic of Belarus is not carried out.

8. Delivery of Goods to the Buyer outside of Ukraine for orders totaling up to 4999.99 (four thousand nine hundred ninety-nine hryvnias and ninety-nine kopecks) is covered by the Buyer. For orders totaling over 5000 (five thousand hryvnias) hryvnias, the delivery is covered by the Seller.

9. Payment of customs duties and fees in the country of Goods receipt is borne by the Buyer.

10. The ownership right and the risk of accidental loss or damage of the Goods pass to the Buyer upon receipt of the Goods by the Buyer/Recipient (directly from the Seller or from the transportation company) and payment by the Buyer of the Goods' value.

11. Upon receiving the Goods, the Buyer is obliged to verify the Order for quantity, completeness, and quality of the Goods and, in case of discrepancies, to immediately raise claims with the transportation company (if delivery was carried out with the involvement of a transportation company) and contact the Seller.

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QUALITY, WARRANTIES, AND RETURN OF GOODS

1. The quality of the Goods must comply with all necessary conditions of current regulations and standards regarding the Goods and is confirmed by the relevant documents established by current legislation and this Agreement.

2. The acceptance of the Goods in terms of quantity, completeness, and quality is carried out by the Buyer on the day of receiving the Goods. The Buyer undertakes to inspect purchased jewelry items at the moment of their receipt from the Seller directly or from the transportation company, if delivery was carried out with the involvement of a transportation company, and to make claims at the time of receiving the Goods.

3. Care rules:

• Wash jewelry in soapy water to remove accumulated dust and grease.

• Remove jewelry at night and during bathing.

• Store jewelry separately from each other to avoid scratches and chips.

• Protect enamel jewelry from direct sunlight and temperature changes.

• Clean jewelry using special jewelry cloths (following usage instructions).

• Occasionally send jewelry for cleaning or surface renewal to the Seller.

4. Proper use should exclude:

- Contact with acids, solvents, and alkalis (including detergents/cleaning agents).

- Interaction with substances containing chlorine, iodine, mercury, sulfur, or their compounds.

- Interaction with cosmetics (creams, lotions) and seawater.

- Contact with open flame.

- Exposure to high/low or rapid temperature changes and X-ray radiation.

- Physical work while wearing jewelry (lifting weights, washing dishes, moving gravel on the beach, etc.).

- Impact, pressure.

- Cleaning jewelry with a toothbrush and toothpaste.

- Ultrasonic or abrasive cleaning at home.

5. According to the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994, jewelry items made of precious metals, precious stones, organogenetic precious stones, and semi-precious stones are listed as items of proper quality that are not subject to exchange (return).

6. Despite the legal prohibition on the return of Goods of proper quality by the Buyer (clause 7.5 of the Agreement), the Seller has the right to exchange or return Goods of proper quality (except Personalized items) upon receiving a request message from the Buyer within 7 (seven) calendar days from the date of receiving the Goods by the Buyer, provided that the appearance of the Goods is preserved, there are no signs of use, unless otherwise agreed by the Parties. The period for such exchange/return by the Supplier is 14 (fourteen) calendar days from the moment of receiving the returned Goods by the Seller, if replacement Goods are available.

If there are signs of use, the Buyer has the right to refuse exchange/return of the Goods or to exchange/return the Goods with a reduction in value equal to the cost of restoring the condition of the Goods using the Buyer's rates.

7. Rings of proper quality with sizes below 16.0 and above 19.0 are only eligible for exchange.

8. The Seller does not perform exchanges/returns of Personalized items of proper quality.

9. All claims regarding the quality of the Goods must be directed by the Buyer to the Seller's email address order@darijewelry.com or to the address of the Seller provided in the "Contacts" section or as separately notified by the Seller. The period for considering the Buyer's claim by the Seller is 14 (fourteen) calendar days from the date of receiving the claim and the Goods by the Seller (if the Seller's request for receiving the Goods is provided), unless another period is agreed by the Parties. After this period, the Seller makes a decision either to reject the claim and refuse to refund or to accept the claim and comply with the request for refund/exchange/ replacement of the Goods.

10. The delivery of Goods for exchange/return to the Seller's address provided in the "Contacts" section or separately notified by the Seller and the delivery of the replacement Goods from the Seller to the Buyer are carried out at the expense of the Buyer.

11. The warranty for items displayed on the Website is 30 (thirty) calendar days from the date of sale and only covers confirmed manufacturing defects of the Goods. In the event of a manufacturing defect, the Seller provides warranty repair/replacement/exchange of the Goods/refund according to applicable law.

12. Claims by the Buyer are not satisfied by the Supplier if the quality of the Goods complies with the conditions of this Agreement, as well as regarding the Goods, damages, or reduction in quality that occurred due to non-compliance by the Buyer or third parties with the warranty conditions, operating rules, storage of the Goods, etc.

13. The Seller provides free service for Goods (provided that the purchase of specific Goods from the Seller is confirmed):

13.1. For gold items (indefinitely):

• Cleaning surfaces from dirt.

• Surface renewal (polishing, matting).

• Restoration of enamel layer.

• Elimination of damages that occurred due to normal wear and tear not caused by the owner of the Goods.

13.2. For silver items (within one year from the moment of the Buyer receiving the Goods):

• Restoration of enamel layer.

• Elimination of damages that occurred due to normal wear and tear not caused by the owner of the Goods.

14. The delivery of Goods to the Seller for service and the return of such Goods to the Buyer are at the expense of the Buyer.

15. Upon agreement between the Parties, the Seller may provide the Buyer with other repair services for Goods and jewelry items from other manufacturers at the Seller's rates.

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