Jellycat Musical Pull Amuseables Moon 28cm

At MeeQ, we want to ensure that you receive your orders promptly and with the utmost care. Please take note of our shipping and delivery guidelines to better understand the expected delivery times:

Courier Service for Metro Areas:

Victoria (VIC): 1-2 business days after dispatch.

New South Wales (NSW): 2-5 business days after dispatch.

South Australia (SA): 2-5 business days after dispatch.

Tasmania (TAS): 4-7 business days after dispatch.

Northern Territory (NT): 4-7 business days after dispatch.

Western Australia (WA): 4-7 business days after dispatch.

Queensland (QLD): 3-6 business days after dispatch.

Australia Post for Rural Areas:

For our valued customers residing in more remote and rural areas outside our courier network, we utilize the reliable services of Australia Post. While delivery times may vary, we aim to get your order to you as soon as possible.

Important Note:

•Please understand that while we strive to meet these delivery estimates, they are provided as a guide and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as weather conditions, public holidays, or unforeseen circumstances.

We are committed to keeping you informed throughout the shipping and delivery process. You will receive tracking information for your order, allowing you to monitor its progress and estimated arrival date.

If you have any questions or require further assistance regarding your order or delivery, please do not hesitate to contact our customer service team. We value your business and are here to ensure your shopping experience with MeeQ is as smooth and enjoyable as possible.

Thank you for choosing MeeQ for your shopping needs, and we look forward to serving you with care and excellence.

Contact - MeeQ - Checkout

IN-STORE EXCHANGE AND REFUND POLICY

At MeeQ, we strive to ensure your satisfaction with every purchase. Please review our in-store exchange and refund policy to understand how we can assist you:

Exchange and Refund Timeframe:

•We offer exchanges or refunds within 30 days from the date of purchase.

•For Jellycat and Pusheen branded products, the timeframe for refunds or exchanges is limited to 7 days from the date of purchase.

Conditions for Exchange or Refund:

•To be eligible for an exchange or refund, you must present a valid receipt or proof of purchase.

•All returned items must be in their original condition and have all tags still attached.

Discretion in Refund or Store Credit:

•MeeQ reserves the right to determine whether a refund or store credit will be provided, at our full discretion.

ONLINE REFUND POLICY

For our valued online customers, please take note of our online refund policy:

Online Refund Timeframe:

•We accept exchanges within 30 days from the date of purchase, provided that the item returned is in its original resaleable condition.

•To initiate a return, you must be able to provide a receipt or proof of the purchase date.

Return Options:

•You have the option to return the item to our physical store in Chadstone or Emporium Melbourne.

•Alternatively, you may choose to ship the item back to our store in Chadstone. Please note that shipping fees are the responsibility of the customer unless there is a defect.

We appreciate your business and are committed to providing you with quality products and service. If you have any questions or need further assistance, please do not hesitate to contact us.

Please note that this policy is subject to change, and the most current version can always be found on our website or obtained from our store. Thank you for choosing MeeQ for your shopping needs!

PROCESSING REFUNDS:

1. Refund Eligibility: a. Refunds will only be issued to the original payment card used for the purchase. b. The same payment method must be used for the refund as was used for the original purchase.

2. Conditions for Refunds: a. To be eligible for a refund, customers must adhere to the terms and conditions outlined in our return policy. b. Refunds will be processed in accordance with our return policy, and customers are encouraged to review this policy prior to initiating a return request.

3. Method of Refund: a. Refunds will be credited back to the same credit or debit card that was used for the original purchase. b. For online orders, the refund will be processed electronically and credited back to the card within 3 to 5 business days from the date the returned item(s) are received and processed by our team.

Contact - MeeQ - Checkout