Jasper, Matthew Genitempo

Shipping Shipping Policy At Camera West DBA Leica Store San Francisco, we take great care in preparing every shipment. Our goal is simple. To ensure your equipment arrives safely, promptly, and exactly as expected. If you ever have a question about your shipment, we are always here to help. Shipping Carrier All orders ship exclusively via FedEx. This allows us to provide reliable delivery, accurate tracking, and secure handling for the equipment we entrust to shipment. Order Processing Orders are typically processed within 24 hours. We ship Monday through Friday, excluding major holidays. Once your order has been prepared and shipped, you will receive tracking information via email. Same Day Overnight Shipping For overnight shipments, orders placed before 2:00 PM on weekdays typically ship the same day. Orders placed after this time, on weekends, or on holidays will ship the next business day. Signature Requirement For security, all orders valued over $250 require a direct signature upon delivery. This helps ensure your shipment is received safely and placed into the correct hands. Delivery and Support Once your order has been transferred to FedEx, it is considered in transit. While carriers operate independently, we remain available to assist with any shipping concerns and will work with you and the carrier should any issues arise. Order Acceptance Camera West DBA Leica Store…

Refund policy Returns & Support At Camera West DBA Leica Store San Francisco, our approach to returns is simple. We aim to find fair, thoughtful solutions and work with you to meet your needs as best we possibly can. If something is not right, we are here to help. Just reach out and we will walk through it together. 14-Day Return Window We offer a 14-day return period, which means you have 14 days after receiving your item to request a return. To be eligible for a return: Items must be in the same condition in which they were received, unworn or unused, with all original packaging, accessories, and documentation. New items must remain in 100% new condition with seals intact. Pre-owned items must be returned in the same condition in which they were shipped. Proof of purchase is required. All approved returns are subject to a 15% restocking fee. To begin a return, please contact support@leicastoresf.com .  Please do not send items back without first contacting us and opening a return request, as unauthorized returns cannot be accepted. We will provide shipping instructions once your return is approved. If the return is due to an issue with the item, we will provide a return label. Damages or Issues Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the situation and work with you to make it right.Pre…