JamVoicy

Order Processing

All orders are typically processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing or shipping may take slightly longer. In such cases, please allow extra time for delivery. If your order experiences a significant delay, we will notify you via email or phone.

Shipping Rates & Delivery Estimates

Shipping fees are calculated and shown at checkout based on your location and selected shipping method.

Available Shipping Option:

Standard Insured Shipping: 5–13 business days

International Shipping

International shipping rates are calculated at checkout. Please note that international orders may be subject to import taxes, customs duties, or additional fees, which are the responsibility of the recipient.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). Tracking information may take 2–3 business days to become active.

Customs, Duties & Taxes

We are not responsible for any customs duties, taxes, or fees applied to your order. Any charges imposed during or after shipping are the customer’s responsibility.

Damaged Items

We are not liable for products that are damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim. Be sure to retain all packaging materials and damaged items before submitting a claim.

Shipping to P.O. Boxes & APO/FPO Addresses

We ship to addresses within Australia, Australian territories, New Zealand, and APO/FPO/DPO addresses. Please note that deliveries to these locations may require additional transit time.

Lost or Stolen Packages

We are not responsible for packages that are confirmed as delivered to the address provided at checkout but are later lost or stolen. Upon request, we can provide delivery confirmation details, including tracking information and carrier details, to assist with your investigation.

Returns & Refunds

For information regarding returns and refunds, please review our Return Policy for complete details. Email: support@rosaoffer.com

Company name: MICO CHEM GLOBAL LIMITED

Address: 50 Stanley Road, Suite C, Level 7 , World Trust Tower, Central, Hong Kong Island, Hong Kong SAR.

Thank you for shopping with us!

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We offer a 90-day return period, which means you have 90 days from the date you receive your item to request a return.

To be eligible for a return, items must be:

Returned in the same condition as received

Unworn, unused, and unaltered

With all original tags attached

In original packaging

Accompanied by a receipt or valid proof of purchase

To request a return, please contact our support team at support@rosaoffer.com If your return request is approved, we will provide instructions on how and where to send your item.

Please note that returns sent without prior authorisation will not be accepted.If you have any questions regarding returns, our team is always happy to assist.

Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can review the issue and take appropriate action.

Items Not Eligible for Return

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)

Custom-made or personalised items

Personal care or beauty products

Hazardous materials, flammable liquids, or gases

Sale items

Gift cards

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

If you would like to exchange an item, the fastest way to do so is to return the original item first. Once your return is approved, you may place a new order for the desired item.

All exchanged items must meet the same return eligibility requirements outlined above.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process and finalise the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@rosaoffer.com

Contact Details

For any questions regarding returns, refunds, or this policy, please contact us at:

Email: support@rosaoffer.com

Our legal entity is MICO CHEM GLOBAL LIMITED, with a registered address for legal correspondence at: 50 Stanley Road, Suite C, Level 7 , World Trust Tower, Central, Hong Kong Island, Hong Kong SAR.

We will reply to emails within 12 hours during working/ business days.

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