Interactive Bird Simulation Cat Toy

We ship worldwide and s ince we have customers from around the world, our orders are being handled by various fulfillment centers worldwide.

We primarily ship out packages from our fulfillment centers in the United States, Northern Europe, and Asia. If you are ordering with US Expedited Shipping, your order will be shipped from our warehouse based in Chicago, Illinois with address:

4101 W 42nd PlChicago, IL 60632, USA Shipping Cost:

Shipping cost is $9.99 in the US for orders under $59. For orders over $59, the shipping is free.

Orders are generally shipped within 1-3 Business Days (Monday – Friday)

Delivery Times:

USAUS Expedited: 3-5 Working Days. (Monday – Friday)US Standard: 5-7 Working Days. (Monday – Friday)

UNITED KINGDOMUK Standard: 6-13 Business Days. (Monday – Friday)

CANADACAN Standard: 6-14 Business Days. (Monday – Friday)

AUSTRALIAAU Standard: 6-14 Business Days. (Monday – Friday)

*SWEDENSWE Standard: 8-12 Business Days. (Monday – Friday)

*GERMANYGER Standard: 8-12 Business Days. (Monday – Friday)

*REST OF EU:EU Standard: 8-12 Business Days. (Monday – Friday)

*REST OF THE WORLD:7-16 Business Days. (Monday – Friday)

*Payment of additional duties and taxes may be required before your order is released from customs, depending on the delivery address.

Should the product be unavailable at the nearest warehouse, we will seamlessly redirect your order to be processed from the second-nearest facility. Please be advised that this adjustment may extend the shipping duration by an additional 3-4 days. We assure you that we are diligently working to deliver your order to you as quickly as possible.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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If you are not 100% satisfied with your purchase, you're eligible for a refund/replacement within 30 days from the time the order was received/delivered. It should be in line with our Standard Product Warranty Policy.

To make a return, please head to our Returns Portal .

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

•Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

•Any item that is returned more than 30 days after delivery.

Money-Back Guarantee & Return Policy on Cat Food/Treats

We are committed to your satisfaction and offer a money-back guarantee on your first cat food/treat order within 30 days of purchase. If you’re not completely satisfied, reach out to our support team for assistance.

Please note, due to safety and hygiene concerns regarding food/treat products, we do not accept returns on any orders after the first purchase. This policy ensures the highest standards of quality and safety for your pets.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@leospaw.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale or clearance items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@leospaw.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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