Ingenuity Compact Stroller

Tots Retots

Effective Date: May 26, 2026

At Tots Retots, we aim to provide reliable and timely delivery of preowned baby gear while ensuring all items are handled with care.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary depending on:

Product availability

Delivery scheduling

Holidays or high order volume

Customers will be contacted regarding delivery or pickup arrangements when applicable.

2. Shipping and Delivery Areas

We currently offer:

Local delivery

Scheduled drop-offs

Shipping for select items

Pickup options when available

Shipping availability may vary based on product size, weight, and destination.

3. Delivery Information

Customers are responsible for providing:

Accurate delivery address

Correct phone number and email

Any special delivery instructions

Failure to provide accurate information may result in delays or additional delivery fees.

4. Delivery Timeframes

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery delays may occur due to:

Weather conditions

Traffic

Carrier issues

High order volume

Unforeseen circumstances

Tots Re Tots is not liable for delays outside our control.

5. Missed Deliveries

If a customer is unavailable during a scheduled delivery:

Redelivery fees may apply

Orders may be delayed or canceled

Items may be returned to storage until rescheduled

Please ensure someone is available to receive large items when required.

6. Shipping Costs

Shipping and delivery fees are calculated based on:

Location

Item size and weight

Delivery method

Fees will be communicated before order confirmation when applicable.

7. Inspection Upon Delivery

Customers are encouraged to inspect all items immediately upon delivery or pickup.

Any concerns regarding:

Damage

Missing parts

Incorrect items

must be reported within 48 hours of receipt.

8. Large and Oversized Items

Some oversized products such as:

Cribs

Strollers

Playards

Furniture

may require special delivery arrangements or additional fees.

9. Lost or Stolen Packages

Tots Re Tots is not responsible for packages lost or stolen after confirmed delivery to the provided address.

Customers should ensure a secure delivery location is available.

10. Pickup Orders

For pickup orders:

Customers must arrive within the scheduled pickup window

Valid identification may be requested

Items should be inspected before leaving

Once pickup is completed, responsibility transfers to the customer.

Contact - Tots Retots - Checkout

Tots Retots

Effective Date: May 26, 2026

At Tots Retots, we strive to provide quality preowned baby gear that is clean, functional, and accurately described. Because we specialize in preowned items, please review our Return & Refund Policy carefully before purchasing.

1. Preowned Item Disclosure

All items sold by Tots Retots are preowned unless otherwise stated. Minor cosmetic wear may be present due to normal use. We make every effort to inspect, clean, and accurately describe each item before sale.

2. All Sales Final

Due to the nature of baby gear and hygiene considerations, all sales are generally final.

Returns or refunds may only be considered under the following circumstances:

Wrong item received

Item significantly different from description

Major functional issue not disclosed before purchase

3. Return Eligibility

If a return is approved:

Requests must be made within 48 hours of delivery or pickup

Item must remain in the same condition as received

All original parts and accessories must be included

Proof of purchase is required

Items that have been damaged, altered, excessively used, or improperly assembled after delivery may not qualify for return.

4. Non-Returnable Items

The following items are non-returnable:

Mattresses

Opened hygiene-related products

Clearance or final sale items

Items marked “AS IS”

Products damaged after delivery or pickup

5. Refund Process

Approved refunds will be processed to the original payment method within a reasonable processing period.

Shipping, delivery, and assembly fees may be non-refundable unless the return is due to our error.

6. Pickup and Delivery Responsibility

Customers are responsible for:

Inspecting items upon pickup or delivery

Ensuring products fit their space and vehicle before purchase

Once an item has been accepted at pickup or delivery, responsibility transfers to the customer.

7. Cancellations

Orders canceled before shipment or scheduled delivery may qualify for a refund. Orders already shipped, prepared, or out for delivery may be subject to cancellation or restocking fees.

8. Safety Reminder

Customers are encouraged to:

Inspect all baby gear before use

Follow manufacturer safety guidelines

Check official recall notices before using any product

Tots Retots is not responsible for misuse, improper installation, or manufacturer recalls.

Contact - Tots Retots - Checkout