Infinity Matt White LED Wall Light

Free Delivery on orders over £99.99* (UK Mainland only - and excludes items such as Mirrors and orders that need to be sent on a pallet)

The Lighting Room will normally deliver your order within 3 to 7 working days. (Deliveries to UK non mainland and Republic of Ireland will be delivered on a 3 day – 7 day courier service and w e will phone you to confirm the delivery cost and take additional payment for the Courier, before we proceed with the order.) If not in stock in our Preston branch items will be ordered from our suppliers and delivered to you within 3 to 7 working days. David Hunt Lighting Orders are classed as bespoke - made to order and can take 4-6 weeks delivery time.

Courier UK Mainland - Free Over £99.99 * (UK Mainland only - and excludes items that need to be sent on a pallet)

Order value under £99.98 = £8.95

Order value over £99.99 = FREE

Courier UK Non Mainland & Republic of Ireland

UK Non Mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Channel Islands and Guernsey. These areas are only available on a two - seven day working day service.

All order values = We will phone you to confirm the delivery cost and take additional payment for the Courier, before we proceed with the order.

International Shipments

All order values = We will contact you to confirm the delivery cost and take additional payment for the Courier, before we proceed with the order.

All exported goods will be sold on a D.A.P. basis. Therefore you will be liable for any Local VAT, Duties and/or Customs Clearing Charges.

Lighting Room Delivery Notice

The Lighting Room will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For DPD courier services you will receive a text or email on the morning of delivery from courier DPD with a predicted 1 hours time slot for delivery. This service is only available if a mobile or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked'. Failure to do so may affect any warranty claims you make thereafter. Please note you have 14 days from receiving the goods to report any unwanted items (unused and in original packaging) and 48 hours from receiving the goods to report any damages. We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or damaged goods cannot be accepted outside this period.

Returns

We accept unused, unfitted boxed returns for a refund or an exchange providing we are notified in writing within 14 days of receiving the goods by emailing us at returns@lightingroom.co.uk

A receipt or proof of purchase is needed for all returns and refunds.

Please also be aware that all Original BTC, Davey Lighting, Bead Lighting, David Hunt Lighting & The Light Shade Studio is made to order or bespoke & has customised light fitting items that are not covered by our standard returns policy. These are 'made to measure' light fittings that are made to your individual requirements and cannot be resold by us. We will work with you and do our utmost to make sure you are 100% satisfied with your order before your light is made, but regret we are unable to offer refunds on Original BTC, Davey Lighting, Bead Lighting, David Hunt Lighting fittings & The Light Shade Studio after the initial 24 hour cooling off period. Our production and delivery time for made to order and bespoke items is 4-6 weeks. (None of the above affects your statutory rights where goods are faulty or not as described.)

Please note all unwanted goods are to be returned at the customers cost.

Contact - Lighting Room - Checkout

Lighting Room – Luma Lighting Supplies Ltd

All returns must be requested in writing – by post or email. A phone call is not sufficient.

📧 returns@lightingroom.co.uk 📞 01772 619696 ⏰ Mon–Fri, 10am–5pm

Checking Your Order on Arrival

Please inspect your goods within 48 hours of delivery and check:

• No breakages or physical damage

• No missing items

• You have received the correct products

Note: Claims cannot be accepted after an item has been installed.

Returning Unwanted Goods

Time Limits

• Notify us within 14 days of receiving your order.

• Return the goods to us within a further 14 days of notification.

• Refunds are processed within 10–14 working days via your original payment method.

Conditions

• Items must be unused, unfitted, and in their original packaging in re-saleable condition.

• Items returned without an outer box will not be accepted.

• All shades must be kept in their original protective wrapping.

• Return postage is at your cost. We recommend insuring the parcel and keeping proof of posting.

• Exchanges are subject to outbound delivery charges.

How to Return Unwanted Goods

1. Complete the Returns Form (see last page) and email it to returns@lightingroom.co.uk.

2. Await authorisation from our sales team – we aim to reply within 48 hours.

3. Once authorised, package goods securely in the original item box inside an outer box with padding.

4. Include a copy of your invoice (or a note with your name, address and authorisation confirmation) inside the parcel.

5. Send to the address below and retain your proof of posting.

Damaged Goods

If your order arrives damaged:

• Contact us by email at info@lightingroom.co.uk within 48 hours of delivery.

• Include photos of the damage and the packaging.

• Do not fit the goods. If the goods are fitted, we will be unable to provide a replacement or refund.

• Failure to report within 48 hours may result in a charge for a replacement.

Once we receive the returned item we will inspect it and arrange a repair or replacement where possible.

Faulty Goods

What We Cover

• Most products carry a 1-year manufacturing guarantee.

• The finish on outdoor lights is guaranteed for one year, except within five miles of the coastline.

• We do not cover electrician or installation costs.

Return Postage for Faults

• Within 6 months of purchase: we will refund your return postage on receipt of proof of posting.

• After 6 months: return postage is at your cost.

How to Report a Fault

6. Email returns@lightingroom.co.uk with a description of the fault and photos.

7. Include your order details, the number of faulty items, and whether you want a replacement or refund.

8. Our sales team will respond within 48 hours and advise on next steps.

9. If a spare part cannot resolve the issue, we will ask you to return the goods for inspection. Package securely in the original box inside an outer box.

10. If inspection confirms a manufacturing defect, we will offer a replacement, exchange or full refund within 14 days.

11. If the fault is not due to a manufacturing defect, the goods will be returned to you and outbound postage charges will apply.

12. Goods will not be accepted for refund or exchange without prior authorisation from our sales team.

Non-Returnable Items

The following cannot be returned or refunded:

• Bespoke light fittings, bespoke shades and spare parts

• Made-to-order items

• Specially ordered replacement shades and spare parts

• Items from Original BTC, Davey Lighting, David Hunt Lighting and The Light Shade Studio – these are made to your individual requirements and cannot be resold. A 24-hour cooling-off period applies from the time of order.

Trade quotation orders are subject to a 35% restocking charge.

None of the above affects your statutory rights where goods are faulty or not as described.

Return Address

Please send all returns to:

Lighting Room, Luma Lighting Supplies Ltd

75 Liverpool Old Road

Walmer Bridge, Preston

Lancashire, PR4 5QE

Always obtain proof of posting and, where possible, insure your parcel.

Returns Form – Unwanted Goods

Lighting Room | Luma Lighting Supplies Ltd | 75 Liverpool Old Road, Walmer Bridge, Preston, PR4 5QE

📧 returns@lightingroom.co.uk 📞 01772 619696 ⏰ Mon–Fri, 10am–5pm

Please complete this form and email it to returns@lightingroom.co.uk or include a printed copy with your parcel. Do not return goods until you have received authorisation from our sales team.

1. Your Details

Full name

Order reference / number

Email address

Contact number

Delivery address

2. Order Details

Date of purchase

Date goods received

Number of items to return

Item code(s) / name(s)

3. Return Details

Reason for returning

Goods unfitted and unused?

☐ Yes ☐ No

Goods in original packaging?

☐ Yes ☐ No

Goods in re-saleable condition?

☐ Yes ☐ No

I would like a:

☐ Exchange ☐ Refund

Any other information

4. Declaration

I confirm the above information is correct and that the goods are unused,

unfitted, in their original packaging and in a re-saleable condition.

Signature

Date

For office use only:

Authorised by:

Date authorised:

Outcome (refund / exchange):

Returns Label

Cut out and attach securely to the outside of your parcel.

✂️ ─────────────────────────────────────────────────────────────────

Returns Department

Lighting Room

Luma Lighting Supplies Ltd

75 Liverpool Old Road

Walmer Bridge, Preston

Lancashire, PR4 5QE

Order Number:

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Remember:

• Only return goods once you have received authorisation from our sales team.

• Include a copy of your invoice or a note with your name, address and order number inside the parcel.

• Obtain proof of posting.

• We recommend insuring the parcel for the value of the goods.

Contact - Lighting Room - Checkout