Infantino - Sea Life Teether

At MacroBaby, we strive to make receiving your online orders as easy and flexible as possible. Below are the details of our shipping options and policies to ensure a smooth and seamless shopping experience.

Ways to Receive Your Order

FREE Shipping on domestic orders over $49.99** Please note: Oversized items are not eligible for free shipping—an oversized fee will be automatically calculated and charged at checkout.

FREE Pick-Up at our Orlando Pick-Up Center (available for any order)

MacroBaby Truck Delivery: FREE delivery for orders $3,500+ within Miami & Orlando

Please note: Dropship items may not be eligible for free shipping.Shipping costs and eligibility will be clearly displayed at checkout.MacroBaby is not responsible for these charges, as they are determined and billed directly by the manufacturer or supplier fulfilling the order.

Shipping Within the U.S.

Check our website for items eligible for shipping. Orders over $49.99 ship FREE within the Contiguous United States.

* Please note: Oversized items are not eligible for free shipping—an oversized fee will be automatically calculated and charged at checkout.

Shipping Rates (Contiguous U.S.)

Orders up to $49.99: $8.99 flat rate

Orders $49.99 and above: FREE Shipping

Important Notes:

Oversized Items: Free shipping does not apply. Oversized fees are added during checkout.

Alaska, Hawaii, and Puerto Rico: These locations are not eligible for free shipping. Shipping costs will be calculated and charged at checkout.

If your order cannot be delivered due to incorrect or incomplete address information, MacroBaby reserves the right to charge a redelivery fee based on the weight of the package and delivery location.

International Shipping

Ship to Brazil

All fees and import charges are now applied directly at checkout — no more shipping forms or email confirmations.Simply complete your transaction, pay the applicable fees during checkout, and you’ll receive your tracking number once the order ships.

Ship to Other Countries

For shipping to countries other than Brazil, please contact our Customer Service team for assistance and detailed information.

For questions or assistance with international shipping, contact us at:📧 sac@macrobaby.com 📞 877-240-5379

Types of Sales at MacroBaby

On our website, we work with different types of sales that may vary depending on how the order is shipped and who fulfills it.Currently, we offer two main formats: Dropshipping and Collective Orders.Here’s how each one works 👇

Dropshipping

Some items on our website are shipped directly from the manufacturer or from one of our partner warehouses — this process is called dropshipping .

Orders that include dropshipped items usually take around 7 to 10 business days to be processed and delivered, though the exact timeframe is always displayed on the product page.

These products are fulfilled by third-party partners rather than directly from our main warehouse.

Collective Orders

Collective Orders are purchases made through our website but handled and shipped directly by the manufacturer.

In these cases, MacroBaby acts as a marketplace, while the manufacturer manages processing, packaging, and shipping.

You can easily identify a Collective Order on the product page or at checkout — it will display:“Shipped by [Manufacturer Name]” instead of “Shipped by MacroBaby.”

These orders may take additional processing time compared to those shipped directly from MacroBaby. The estimated timeframe is always displayed on the product page and during checkout.

You may return or exchange your item within 30 days of the original purchase date if the following conditions are met:

The original receipt is provided;

The item(s) are new, unopened, and in original packaging;

The return is requested within 30 days of purchase;

Gift items must include a gift receipt. Refunds for gifts will be issued as a MacroBaby gift card.

Please note: All return rules apply equally to both regular purchases and gifts.

Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

Clearance items (all sales final)

Display items (all sales final)

Bottles and pacifiers – returns accepted only if unopened and unused

Reborn Dolls

“As-is” items

Black Friday deals (all sales final)

Floor models

Consumables (e.g., food, drinks, batteries)

Damaged, used, or abused items

Items missing accessories or packaging

Opened products

Breast pumps and breast pump accessories

Nursing bras

Intimate apparel (e.g., panties, shape-wear, or garments worn below the waist)

Lotions, shampoos, and other personal care items

Swimwear

Christening outfits

Halloween costumes

Products shipped outside the United States

•Protection Package

Shipping Charges on Returns & Exchanges

Shipping, delivery, and packaging fees are non-refundable.

Additional shipping charges may apply for replacement items, unless the return is due to a defective product.

Pre-paid return shipping labels are not provided by MacroBaby; customers are responsible for return shipping costs unless the item is defective.

In the case of exchanges for the same item, the replacement will be shipped following our return policy terms.

In-Store Returns

Products purchased online must be returned by mail and cannot be returned in-store at MacroBaby retail or outlet locations at this time.

Gift Cards

All gift card purchases are final sale and cannot be redeemed for cash.

Return Instructions

Before returning any items, please contact our Customer Service team to ensure your return is properly authorized and processed.

Refund Method

Refunds will generally be issued in the original form of payment.MacroBaby reserves the right to deny any return that does not meet policy requirements.

⚠️ If the item is missing original packaging or shows signs of use, a 20% restocking fee will be deducted from the refund.

Manufacturer's Warranty

In accordance with U.S. consumer protection laws, any issues related to product warranties must be handled directly by the customer with the manufacturer. MacroBaby acts only as an authorized reseller and does not provide its own warranty on products.

Warranty procedures must be carried out exclusively by the customer, who is the end consumer and responsible for the use and handling of the product. MacroBaby is not responsible for submitting warranty claims or contacting the manufacturer on behalf of the customer.

To ensure your warranty rights are honored, we recommend that you keep your purchase receipt and contact the manufacturer directly to request assistance, replacement, or repair covered under the manufacturer’s warranty.

International Customers

Returns & Exchanges: We do not accept returns for international orders, except in cases of shipping errors or proven manufacturer defects.

Warranty: All warranty matters must be handled directly between the customer and the manufacturer. MacroBaby will not open warranty claims or contact the manufacturer on behalf of the customer.

Testing Products: We strongly recommend that international customers test all products before leaving the U.S., within the 30-day exchange period, as our return and exchange policies apply only within the United States.

Support: In the event of an issue with an international order, customers must contact our support team within 7 days of delivery.

Note

Items returned without prior authorization from MacroBaby will not be accepted for a refund.

Returned items must be in new and unused condition, including all parts, accessories, manuals, product tags, and original packaging. The box must be sealed. If the box seal is broken, a 20% restocking fee will apply.

Please allow 3-5 business days for us to inspect the returned item and process your refund.

Refunds are issued to the same payment method used for the original purchase. Depending on your bank, it may take 5–7 business days after we process the refund for the funds to appear in your account.