Ignite Body Transformation Bundle & Program

Please note that at PHS UK Limited ("PHS UK") we only accept orders from our website ( https://powerplate.co.uk ) or through our telesales team.

Consumer Customers

For consumer customers, shipping is free of charge however we are only able to ship to UK mainland. If you are outside of UK Mainland, please contact sales@powerplate.com for shipping quote.We aim to deliver within 5-7 working days after placing your order. If this is not possible, we will contact you to agree a delivery date.Full terms and conditions can be found here https://powerplate.co.uk/policies/refund-policy

Commercial Customers

If you are a commercial customer, prices stated are Free On Board (Incoterms 2010) PHS UK warehouse origin. Prices shown do not include shipping, handling, taxes, and/or duties, and are subject to correction or change without notice.

PHS UK shall endeavour to deliver the products and/or provide services to you as soon as possible after you place an order, usually within four (4) weeks. However, all shipping dates provided to a commercial customer are estimates only. PHS UK shall have no liability to a commercial customer if PHS UK, for any reason, does not accept and fulfil any order submitted to PHS UK, or for delays associated with delivery.

PHS UK will use its discretion in selecting a reputable carrier and appropriate means of shipment and shipment is by Free On Board (Incoterms 2010) PHS UK warehouse origin. Export orders are governed by Ex Works (2010 Incoterms).

Additional delivery charges may be payable including without limitation, expedited same day delivery, air freight, freight collect, export orders, customer’s carrier, or other special handling by the carrier (“Other Freight Services”). Any charges incurred for Other Freight Services must be paid by commercial customer. Fuel surcharges may be applied and due by a commercial customer to PHS UK.

PHS UK Delivery Terms 11916 V1 Final

Return Conditions.

•Customers have 30 days after placing an order to return the product.

•Products must be returned in their original condition with all paperwork, packaging, parts and accessories included. Any damage or missing parts to the Product caused by Customer will be deducted from the amount refunded to Customer.

•You must inform a member of staff at PHS if you wish to return an item before shipping. Please call +44 (0) 20 7317 5000 or email us at customercare@powerplate.co.uk

•If you return the machine all return shipping charges will be the responsibility of the customer.

•There is a 15 percent restocking fee on all products.

•For all items which can be shipped via common carrier (accessories, targeted vibration products, Personal Power Plate and Power Plate MOVE) PHS will send a UPS label via email and it is the customer’s responsibility to print, secure to box and take to a UPS depo. The customer is also responsible for reboxing the item securely. Any damage to the equipment due to poor packaging will result in a reduced refund and is to the discretion of PHS.

•All refunds are issued within 30 days once the item is back in our warehouse and inspected by PHS accredited staff.