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Shipping Policy – HCWP Clothing

Willkommen bei HCWP Clothing! Wir freuen uns, unseren Kunden weltweit einzigartige Mode aus Zürich, Schweiz, anzubieten. Unsere weltweite Versandrichtlinie bietet Klarheit über Versandkosten, Lieferzeiten und Zölle, damit dein Einkaufserlebnis bei uns reibungslos verläuft.

1. **Versandorte** Wir liefern weltweit! Unabhängig davon, ob du in Europa, Amerika, Asien, Australien oder Afrika bist, HCWP Clothing bringt deine Bestellung zu dir.

2. **Bearbeitungszeiten** Alle Bestellungen werden innerhalb von **1–3 Werktagen** bearbeitet und versandt, sobald die Zahlung bestätigt wurde. An Wochenenden und Feiertagen erfolgt kein Versand. Sollte es zu Verzögerungen kommen, informieren wir dich per E-Mail.

3. **Versandkosten**Die Versandkosten richten sich nach der Lieferadresse und werden beim Checkout berechnet. Wir bieten unterschiedliche Versandarten an:

- **Standardversand** (Kosten variieren je nach Region) - **Expressversand** (auf Anfrage verfügbar, höhere Kosten)

Ab einem bestimmten Bestellwert bieten wir kostenlosen Versand in bestimmte Länder an. Details dazu findest du direkt im Checkout.

4. **Versanddauer** Die Lieferzeiten variieren je nach Versandziel:

- **Schweiz & Europa**: 3–7 Werktage (Standardversand) - **Nordamerika**: 5–10 Werktage - **Asien & Ozeanien**: 7–14 Werktage - **Andere Regionen**: 10–15 Werktage

**Hinweis**: Die angegebenen Lieferzeiten sind Richtwerte und können je nach Zielort und lokalen Lieferbedingungen abweichen.

5. **Zollgebühren und Steuern** - Alle internationalen Bestellungen können Einfuhrzölle, Steuern und andere Gebühren unterliegen, die von deinem Land erhoben werden. - HCWP Clothing übernimmt keine Verantwortung für zusätzliche Kosten, die an der Grenze anfallen. Diese Gebühren sind vom Käufer zu tragen. - Wir empfehlen, dich vor der Bestellung bei den örtlichen Zollbehörden zu informieren.

6. **Sendungsverfolgung** Sobald deine Bestellung versandt wurde, erhältst du eine Bestätigungs-E-Mail mit einer Sendungsverfolgungsnummer. Damit kannst du den Status deiner Lieferung jederzeit nachverfolgen.

7. **Nicht zustellbare Pakete**Für den Fall, dass eine Lieferung aufgrund unvollständiger oder falscher Adressangaben, Zollverweigerung oder anderer unvorhergesehener Umstände nicht zugestellt werden kann, wird das Paket an unser Lager zurückgesandt. Alle Versandkosten für die Rücksendung und erneute Zustellung sind vom Kunden zu tragen.

8. **Kontakt**Solltest du Fragen zu deiner Bestellung oder dem Versand haben, steht dir unser Kundenservice gerne zur Verfügung:

- **E-Mail**: hcwp.production@gmail.com - **Telefon**: +41 76 689 48 17 (Mo-Fr: 9:00 - 18:00 Uhr MEZ)

**Hinweis**: HCWP Clothing behält sich das Recht vor, diese Versandrichtlinien jederzeit zu ändern. Die aktuellste Version wird immer auf unserer Website veröffentlicht.

Danke, dass du dich für HCWP Clothing entschieden hast! Wir wünschen dir ein angenehmes Einkaufserlebnis.

English

### World Wide Shipping Policy – HCWP Clothing

Welcome to **HCWP Clothing**! We’re thrilled to bring our unique fashion from Zürich, Switzerland, to customers worldwide. Our shipping policy provides clarity on costs, delivery times, and customs to ensure a smooth shopping experience.

#### 1. **Shipping Destinations** We ship worldwide! Whether you're in Europe, the Americas, Asia, Australia, or Africa, HCWP Clothing delivers to you.

#### 2. **Order Processing Time** All orders are processed and shipped within **1–3 business days** after payment confirmation. Please note that we do not ship on weekends or holidays. If there are any delays, we will inform you via email.

#### 3. **Shipping Costs** Shipping fees vary by destination and are calculated at checkout. We offer different shipping options:

- **Standard Shipping** (cost varies by region) - **Express Shipping** (available upon request, additional charges apply)

Free shipping is available for orders above a certain value in select countries, as indicated during checkout.

#### 4. **Estimated Delivery Times** Delivery times depend on the shipping destination:

- **Switzerland & Europe**: 3–7 business days (Standard Shipping) - **North America**: 5–10 business days - **Asia & Oceania**: 7–14 business days - **Other Regions**: 10–15 business days

**Note**: The above delivery times are estimates and may vary based on local delivery conditions.

#### 5. **Customs Duties and Taxes** - All international orders may be subject to import duties, taxes, and other fees imposed by your country. - HCWP Clothing is not responsible for additional costs incurred at customs. These fees are the responsibility of the customer. - We recommend checking with local customs authorities before placing your order.

#### 6. **Order Tracking** Once your order has shipped, you’ll receive a confirmation email with a tracking number to monitor your shipment’s status.

#### 7. **Undeliverable Packages** If a package cannot be delivered due to incomplete or incorrect address information, customs refusal, or other unforeseen circumstances, the package will be returned to our warehouse. All costs associated with the return and reshipment are the customer’s responsibility.

#### 8. **Contact Us** If you have any questions regarding your order or shipping, our customer service team is here to help:

- **Email**: hcwp.production@gmail.com - **Phone**: +41 76 689 48 17 (Mon–Fri: 9:00 AM - 6:00 PM CET)

**Note**: HCWP Clothing reserves the right to update this shipping policy at any time. The latest version will always be available on our website.

Thank you for choosing HCWP Clothing! We hope you enjoy your shopping experience.

Contact - HCWP - Checkout

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hcwp.originals@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hcwp.production@gmail.com . Please note that returns will need to be sent to the following address: Haldenbachstrasse 8 8006 Zürich SwitzerlandIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hcwp.production@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hcwp.originals@gmail.com.

Contact - HCWP - Checkout